I was very concerned after reading these posts but was pleasantly surprised.
I ordered something from Woolworth's yesterday for next day delivery. I went on line to track my order and came across these reviews so was very concerned. However the tracking system gave me up to date information and the item arrived, intact, to the right address at 3.15pm today. I think the service level is good and the price value for money as next day delivery cost me 3.00 GBP.
The only negative comment I can make is expecting someone to stay in from 7am to 9pm is a big ask. One rival courier company texts you prior to arrival and gives you the option to change delivery days and inform you of their estimated time of arrival within a timespan of 30 mins. I would have given this service a five had they utilized this system.
To reply as a company, please log in to your business account.