They tried to deliver my parcel and I was out at work so they left a card - fine. The option was to re book on line with an alternative address if required. This I did and arranged for it to be left at my next door neigbors the following day. I received confirmation that this would happen.My neigbor stayed in all day - Did it arrive -NO!. They called again at my property whilst I was at work and prompty left another card which I found when I got home telling me I had missed their delivery. Try to ring them and you'll be out of luck because its impossible to speak to a human being cos there arent any. Furiuos to say the least!