I have had two experiences with Yodel and I'm appalled.
The first time, the delivery driver rang the bell, threw the package half under our doormat, and ran. As I got to the door to see it, I shouted after him "Excuse me" and he continued running. I called the customer services to inform them who apologised and said they need to speak to this fool's manager, as I was supposed to have signed for this package!! We live in a rough area and wouldn't trust a package outside even for 10 minutes.
It seems the fool didn't get enough of a telling off, as he was back. This time leaving a red card through our door to say we'd missed it, but he'd rushed off again immediately. On the card, he had left all information blank and there was no way to arrange a redelivery so we had to pay to arrange one over the phone! (We do not have a home phone). I even typed the Reference number as it is printed on the actual card but the website had a repeat error message!
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