Ordered a 300 pound synthesiser and as im a student its difficult to get that sort of money
So as i mentioned im a student so today i sat at home all day waiting for my delivery missing lectures and i made sure to leave my living room door open and the tv on quietly so i wouldnt not hear the door.
At 2 o clock i checked the tracking and they had updated my account to say "Customer changed address".....
Tried called the number and its just automated nonsense providing no answers to my problem. Also on the website it gives you no information to what depot my product would be at
Ridiculous company. I also emailed the firstname.lastname@example.org which they seem to comment on all these posts saying to email and i still have not recieved a reply
I received an email a few days with tracking number for my parcel that i was expecting which said it would be with me within 2 days, having waited 3 days i went online to track the parcel and found that it had been delivered......just not to my address and no one can tell me where my parcel is and why this has happened in the first place as the county in which it has been delivered to is not similar in anyway at all. I phoned and spoke to someone regarding this and was told someone would be in touch with me later that day....24 hours later and still waiting and of course because its a weekend it is now closed till Morning. The response is not good enough or acceptable.
I ordered goods from very.co.uk which should have been delivered by Yodel on Monday. End of the day came and no delivery. There tracking system said it had been loaded on the van at around 8:00am and back off the van at 8:00pm. Why then did it not get to me. Tuesday morning I called and they told me it had been loaded on the van again at 8:30am and would be with me that day. 9:00pm came and still no parcel....no further updates on the tracking system. I called them on Wednesday to be told that it was in the distribution centre but had never gone out for delivery. I asked why and they said they were sorry but they could not see a reason why it had not been delivered. I was assured it would arrive on Thursday. I wasn't at all surprised when it got to Thursday evening and still no package. So I called again and they suggested I call the driver on their mobile. I asked why I should spend any more of my money making calls to fix their problem. I was told that was the only answer or I should just wait. Friday morning I went on live chat and this time gave my mobile number and the operator assured me I would receive my package and that the courier would phone me to confirm the delivery time. I have sat at home all day. It is now nearly 5pm and not only is my package not here but I have not received a call from anyone.
To make matters worse I have contacted very.co.uk to cancel the order and get a refund and they tell me that as this is a 'missing' item they will have to do an investigation which will take up to 21 days and until that is done they cannot send a replacement or refund my order. Thanks Yodel. This is not the first time you have messed up on my deliveries. I will make sure it is the last. I will most certainly not be using you or any company that uses your services again.
*I should add I have just been advised that Yodel's tracking system is broken and they cannot help to locate my package until it is fixed. This is getting comical!
I always leave the porch unlocked when expecting a parcel but dopey husband arrived home then went out again locking up, Durrh !!! But my yodel guy hid parcel behind big plantpot and pushed a note through letterbox, saved a load of hassle, thanx
the last few days i have had 3 deliveries from Myyodel, spot on deliveries all 3 times polite delivery man, and the e.mails are a bonus telling when the delivery will take place. Keep up the good work. s young Dovercourt essex.
Ordered an inflatable sofa bed from Amazon. MyYodel will not give you any clue about when delivery will be so you have to stay in all day. I stayed in until 1 pm on the Friday and had to go out. Delivery attempted and card left. Card stated that for residential addresses would re-deliver next day - Monday to Saturday. Stayed in all day Saturday, no delivery. Telephone help line not available on weekends. I went online and ordered re-delivery on first available date it allowed me - Tuesday. They re-delivered on Monday, and only by sheer luck I was there. Telephone helpline woman deeply unpleasant with attitude. Avoid like the plague. SHe probably has to endure countless angry customers. Recommend DPD - excellent.
I ordered an item from Bissel Direct.com on 23rd August. The item was of minimal cost and at no time was I informed that a signatue would be demanded before it would be delivered. After the first red card (failed attempt at delivery) I managed to talk to a real person (wow....but it did take ages to get through, and mainly because their automated system does not work). I explained that IF THEY really needed a signature they could deliver after 17.30hrs next day (or any day). The operator said he would leave a note, but it was up to the driver!!!! I am left wondering who is running this company???? A bunch of total idiots I fear! Anyway, I now have 4 (yes four) red cards and still no parcel, due to the fact that the telephone system and web-site used by this company are absolutely hopeless. I have contacted Bissel and they said they would tell Yodel that a signature is definitely not required and it can be left in a safe place! If someone from Yodel reads this.....please can I have my paid for belongings? They are not yours they are MINE!!!!!!
I came back from holiday on sun 1 sept to find a card saying they had called on Sat 31 Aug, so i contacted them on line like it says and re-aranged delivery for Wed 4 Sept as that was the only day i would be in. So they came Mon 2 and Tue 3 and when i phoned for another delivery i was told that it was up to the driver wether he would deliver again, the lady said they would re-deliver thu 5 so i have waited and have just called and they have said "the driver could not find the parcel". So i asked why do they have a re-delivery system on line if they are just going to ignore it and SHE HUNG UP.
Got next day delivery it was great:) Everything was great except they delivered my parcel to a neighbor with out telling me which one :/ But thanks to yodels great support team I found out where it was in no time, yodel is a great service and their customer support team are very polite.
Waited in all day Saturday 31sr August for non exsiistant delivery even although they said they tried to deliver. Saw it was out for delivery today 30 minutes hanging on th phone still no joy. This was paid to be a Saturday delivery Fat Chance Total rubbish service
I placed an order with a company which was despatched 2/8/13. I received it this morning 3/8/13. I did not pay for next day service and the driver was very pleasant, wishing me a good morning. And I have not had any problems with a Yodel delivery before either.