My parcel was due yesterday which i paid extra for EXPRESS DELIVERY. No sign of it yet and no contact made to me via email, text or phone to advise of the delay. I don't care if its only a day late, it's now about Principle. I have not had any contact made to me whatsoever and the tracking number provided to me is rubbish.
I will not be letting this go. It's only the start ! Unless i can make contact with Yodel within 24 hours or they contact me i will pursue via legal action to both parties involved. I don't know if my parcel has gone missing but i know it certainly wasn't delivered to my address as i was home ALLLLL DAY ! THEIR COMMUNICATION IS DIABOLICAL !!!
I know i'm not the first to experience the worst courier company by far, BUT i know I won't be the last either. My sympathy to those who have yet to experience the true nature of their inadequate service.
To Yodel, i expect an URGENT UPDATE as to the whereabouts of my parcel which i have purchased regardless how big or small.
My package should of been delivered to No.132 but instead was delivered to a "neighbour" at No.34 (100 houses away) - the delivery driver obviously cannot read and MyYodel says he is now out of the area and cannot collect/redeliver, please contact your seller.
Having done this - an investigation is now open which may take several weeks to complete.
I have since tried the delivery address where MyYodel says it was delivered - only to be told they have no knowledge.
Once again left waiting all day for a parcel that failed to materialise , sent to the wrong depot apparently , no offer of a refund for fee paid , at least it wasn't stolen like the presents at Xmas this time , myyodel I expect my money returned and more than a garbled apology left on my answer machine
I ordered three items from Kick back sports for birthday presents two arrived the next day and one the day after. Very pleasant delivery men in searing heat and I was delighted with the deliveries altogether.
I have had two experiences with Yodel and I'm appalled.
The first time, the delivery driver rang the bell, threw the package half under our doormat, and ran. As I got to the door to see it, I shouted after him "Excuse me" and he continued running. I called the customer services to inform them who apologised and said they need to speak to this fool's manager, as I was supposed to have signed for this package!! We live in a rough area and wouldn't trust a package outside even for 10 minutes.
It seems the fool didn't get enough of a telling off, as he was back. This time leaving a red card through our door to say we'd missed it, but he'd rushed off again immediately. On the card, he had left all information blank and there was no way to arrange a redelivery so we had to pay to arrange one over the phone! (We do not have a home phone). I even typed the Reference number as it is printed on the actual card but the website had a repeat error message!
Put my order in to Littlewoods for a Dyson Hoover late on Tuesday and it arrived via a very pleasant man this morning. My head is spinning at the speed of these people. Well done and many many thanks. Joan Inverness
My parcel is stuck in a depot in Loughborough and there is no way to speak to any live person about it. All the phone numbers are automatic and won't process my call as I don't have a number they ask for - the card they left when trying to deliver parcel did not have this number on it. What can I do ? an expensive parcel is going to be lost at worst or at best sent all the way back to USA from UK.
Today (Fri ) I was in the position of taking 2 deliveries from Yodel.One was at my son's house and the other at my home address .My son's delivery came within the allotted time slot and the 2 men were pleasant and efficient although seemed a little rushed.The 2nd was unexpected as I only ordered it on Monday and so I was pleased at the speed of it.The man was polite and pleasant .Whilst I can only report my deliveries it is only fair credit is giving where credit is due.
These guys used to be called HDNL. They were woeful. You can read about how poor service was then. Instead of rectifying any aspect of a uniformly terrible company, the management just changed the company's name. That demonstrates the rat-like thinking of the company's management.
The only thing they deliver is wasted time. I've just spent a Saturday morning stuck indoors waiting for a redelivery of an order from USC that's failed to show up. This is the last in a number of failed deliveries from a number of different online stores that use this poor poor company. I live in an average street in London where no other couriers have any trouble delivering parcels. It's just this bunch of numpties.
I place orders from a company that use yodel. sometimes i get the parcel sometimes i get the card every time you go on yodel website the card number says oops a problem you cannot contact them without the card number this is very frusrating so now on day two of cards i have contacted the company who use them to tell them i am taking my custom elsewear. DO NOT USE YODEL
RUBBISH SERVICE,RUBBISH CUSTOMER SUPPORT,RUBBISH TRACKING!!!!!!!!! THEY LOST OR STOLE MY VERY VALUABLE PARCEL! THEY SAY ITS BEEN DELIVERED BUT ACTUALLY NOT!!!!! I REQUESTED THE PROOF-MY SIGNATURE,THEY STOPPED ANSWERRING !!!!!! DONT EVEN DESERVE 1 STAR, IT's ---10000000000 STARS. AUTHORITIES SHOULD INVESTIGATE WHAT THEY DO!!!
Yodel was supposed to be delivering my phone from Carphone Warehouse. After being told via txt of a delay with the delivery it wasn't the best start. I received a txt the next day with my tracking details and then just a few minutes later another txt with a different tracking number. I tried both on the Yodel tracking page and of course neither worked! Tried both contact numbers and as expected just an instruction to tell me to use the website...which doesn't work. Like previous reviews I too am wondering when or if it will arrive at all! Wish companies as big as Carphone Warehouse were not using Yodel as they are clearly a cheap option and judging by Carphone Warehouse Trust Pilot score this is effecting their customer service as well!
--- 02-05-13 Not sure why you have commented on my review? Clearly a member of staff at Yodel trying to change customer’s opinions. Would have been far more effective if the spelling and grammar wasn't so poor. ---
Ordered item on Thursday morning received it today. I received full email tracking throughout and it was delivered in perfect condition by a very polite and helpful driver. I couldn't be more impressed with the service as I was told when I ordered the item it would be with me in 3-5 days!! Top Marks to the Mitcham depot.
I PLACED MY ORDER OF 500 BOARD ENVELOPES AT 11.15 am, 24th APRIL, YODEL INFORMED ME THEY WOULD BE DELIVERED WITHIN THE NEXT 2 DAYS, I RECIEVED THEM 12.15 pm, 25th APRIL, NOW THAT IS WHAT I CALL GREAT SERVICE
starting to feel harassed by arrow xl (or yodel as they are known as)that's the 9th email and text you have sent me now and had 3 phone calls and a voicemail after confirming i want it delivered tomorrow-.- as much as i like to be informed and texted, i don't need to be bombarded with the confirmation time that many times... recived my parcel on time, but really that was to be expected as you can hardly 'loose' a little tikes playhouse, the guy that delivered it was weird and tried to flirt with me, wouldnt recomend it to anyone unless you like your phone going off 24/7 with the same messages,and your email account going off too..also the parcel left the worchester hub at 1.31am.. CLEARLY that was rubbish as what delivery company delivers at that time LOL
Yodel was supposed to send my new phone from virgin media yesterday. They have lied on their tracker page and put "Rescheduled By Receiver" on their tracker page , I have not phoned yodel or anyone else asking for my parcel to be Rescheduled . I have no idea when it will arrive or if at all