My husband and I joined Naked Wines in December 2013 and we were skeptical at first about the Angels program and the automatic monthly debits. Then we read the website which very clearly explains the business model. We are funding winemakers upfront and in return we get discounted wine from them. If I want my money back, just ask. Great! Let's drink to that! We ordered a case of wine for Christmas and had it delivered to my family in TN. We had a little trouble ordering but not because of NW, because of TN liquor laws. I called and got a very friendly customer service rep who helped me find a way to use my voucher and abide by the TN rules. We needed up paying about $80 including tax for a 12 bottle case of wine. For us, that's cheap. We really enjoyed all but one wine. I think that is pretty good for a first order. This let us learn about the winemakers we liked for ordering our next case. Today I received my third case of wine. I ordered a 15 bottle case for $164 with free shipping. As an Angel I get one free bottle per month so I added that for a total of 16 bottles. $10 a bottle for CA decent wine is a great deal. Bonus! I received 18 bottles as they only have certain size cases and decided to fill it for me. I did have one issue of receiving an incorrect few bottles in my second case. I called, they apologized and they sent me the three correct bottles, let me keep the bottles that were incorrect and added three more for the trouble. There are All American cases for everyone complaining about cheap Shiraz. There is a clear description of the business model on the website for everyone claiming to not understand. Read it. A voucher is not a check and yes, if you decide not to be an Angel, they will deactivate it. Stop acting like they stole money from you - they simply stopped offering you a voucher.This is a great deal on decent wine and if what you are looking for is dirt cheap, try 3 buck chuck. Nothing in life is free. Yes, I had a few hiccups but every one was fixed in an "above and beyond" manner.
When we signed up for an Angels account, it was largely because Naked Wines offered a $100 voucher for becoming an Angel. We thought that was great! Although the wines that were available to us in Illinois were very limited, we definitely got our share of good ones, as well as some less impressive wines in our 18 months with them. Either way, we enjoyed being able to try a variety of wines.
However, when we cancelled, the $100 was deducted from what had been our remaining account balance. We did not expect this, as it had never been communicated to us that this would happen (neither when we signed up or in the 3 steps I had to go through to cancel the account), and it was incredibly frustrating.
The point is, this company basically lies to you about the "vouchers"--they're loans, not "free money"--but if you don't actually care about getting "free money", or if you plan on sticking with them until you die (I assume they won't take the money back then), the service as a whole is just fine. We enjoyed being able to track and rate wines (and see others' ratings of them!), support independent winemakers, and try new wines at a somewhat reasonable price. But if we'd known all of this, we would not have taken the plunge in the first place.
I received a $100 voucher from one of my distributors and was excited to redeem it. The rules stated that I had to purchase 6 or more bottles of wine totaling at least $160. So I started ordering away. 9 bottles and $170 in my cart later,I see where I cannot click on the checkout now button but am told that I must purchase 3 more bottles in order to check out. Funny that the rules changed midstream and even reading the fine print with a magnifying glass I cannot find anywhere on the voucher where I will be forced to purchase more. As much as I love wine and would love to have tried this company and the wines they offer,I refuse to put in credit card information,when I have read other reviews that state they charge you automatically. I only wanted to use this voucher and try the wine,before I decided whether or not I wanted to become an angel. I will go back to purchasing wine the way I have for over 30 years.
I ordered twice from them and each time they missed the promised delivery date by a number of days. To be fair, they were courteous and picked up the wines when I told them I no longer needed them but they are too unreliable to be a useful service. The quality of the wines was below average as well.
As we were choosing wines for our first order the site offered us $40 off, no strings attached however when we attempted to place the order it refused to allow us to include one of the wines we had chosen since we weren't Angels. We deleted that one bottle and the system accepted our order.
However upon checking our account we were now shown as Angels, even though at no time had we been offered let alone agreed to this. Even more disturbing we happen upon this site in which management states that if one cancels their membership the $40 discount is immediately rescinded. But most disturbing of all when we went to cancel our order we were specifically asked to hold off so we could try our wines and that the first Angel fee wouldn't be due until the following month and at NO time did the site mention that if we cancelled then that our discount would be charged back.
These are deceptive trade practices under the laws of our state. I would strongly encourage anyone thinking of doing business with this company to be extremely careful about doing so as what the company says on their site is completely inconsistent with what they actually do.
Order some wine in December which it was fine. The wine was ok. A month so later, a woman with called to check how everything went. Then she went on to tell me about become an angle, I told her I'll think about it. After I spoke to her, I went online to check out their reviews. I saw a quite few people said they got charge $40 on their credit card without their authorization. So I send the woman I spoke to a email next day to make sure she understood I didn't agree to be an angel and DO NOT charge my credit card. Got a email reply next day, she assure me my card would not be charged. Today(April 1st), I just realized my Amex was charge twice at $40 each time. Now I have to dispute the charges. What a scheme!!
I have just cancelled my Angel account, but only because I only manage about 3 bottles a year max, ending up giving away the rest. But I should however say that I have in the nearly-2 years that I have been a subscribing angel, never had an issue with the service or orders I placed. I also got through to customer services fairly quickly whenever I phoned, had delivery on scheduled dates, and their wines are definitely good - just read their reviews.
Yes it will appear a bit odd that you won't find wine reviews anywhere else other than on their site, but that's not how NW operates - see their website and also look elsewhere for articles about how they work. They have direct relationships with winemakers and support the wine industry in a progressive and unique way, instead of just being another generic reselling store-front.
NW your way of doing business is refreshing, and once I have managed to make my way through half of the last order, I will subscribe again.
Today I was checking my bank statement, I had a suspect withdrawal of $40 didnt say from who, just a withdrawal, so i cancelled my card. I also noticed my angels membership had been taken out, which is normal, but when I went to the website, trying to investigate everything, I noticed that I was charged an extra $40 for something I didnt even buy on the site!!! Im saddened because I love Naked Wines... but this is just unacceptable. And now I have to wait for a new Debit card... on a holiday weekend... with TWO kids.
Let me first start by saying I am a small business owner, and I first hand know how people can quickly go to "post" something without having all of the facts. I have had a few instances where someone posted something on my website that is simply not true. They never contacted me personally to ask questions, they just jumped on the internet and posted their frustration. Although the internet is great, I think too many people use it as an outlet and don't fully consider the ramifications of posting something that may not be completely true. Now, what is posted may be true, but I am just urging people to really think about what they are doing before they post.
I downloaded an ap and saw the ad for Naked WInes.com. I typically spend about $20 per bottle of wine, so I thought this looked like a good deal. I used the $50 credit, and got the introductory case much quicker than I anticipated. It arrived at my home, and although I have only tried one bottle, so far so good! Nothing was confusing to me, i got exactly what I expected, and have received some great follow up emails. I think it's great that NakedWInes is giving wine makers the opportunity to get their wines in front of people.
I hope anyone who has posted a negative review has called NakedWines to speak with them. It appears they have responded on the website, and I know when I bought my wine everything was clearly defined. Of course I did actually read it.........
I signed up when I was given a free voucher you have to state an amount each month, but before this date I cancelled, however this company took from my bank account £40 in two instalments and now to cancel i lose the £40 it's a scam and I'm telling EVERYONE
I bought from them once cause I had a gropoun. I got a phonecall from them asking if I wanted to sign up to some club. I was like I travel for work in the process in moving and I just don't have the time but send me the info via email. GUESS what??? I get charged a monthly bill on my credit card, for wine I haven't seen??? Of course not cause I moved!!!!!! How DARE you!!!!!!!!!
I have received two orders of their wines. The first was for the 6 bottle minimum, using my Groupon. No problems! Arrived quickly and safely! I am not a wine expert but out of the 6 bottle there was only one I did not like....a little to dry for my taste! My second shipment arrived today ---I went all out! Became an angel and bought 16 bottles. Again, arrived quickly and so far the one bottle I opened is great! I am so looking forward to trying several of the wines and I will not hesitate to give some as gifts. Also, the customer service is outstanding!!
Received a $50 off wine voucher at my address in Mass. However when I went to redeem it was told by both the site response and in a telephone call and email later that Mass does not allow wine vouchers to be redeemed. BUT I could buy their wine at a 20% discount which is what I get off any case of wine. Why did they include a voucher to an address in MA when they clearly know it is not redeemable????
I purchased a Groupon that was for "$75 worth of NakedWines" for $25. Hmmm, sounded pretty good. Before purchasing it, I went to their site. Wow – those Angel prices look pretty good! So, I bought the Groupon. Of course, when I went to the website and started adding bottles – it’s not giving me the Angel pricing. I looked at the fine print on the Groupon coupon and yep – it doesn’t apply to Angel pricing. Darn, but OK – they got me on that one. My bad. So, I added $75 worth of wine, but it didn't let me checkout because it says I have to choose 6 bottles (6 bottle minimum to ship)?? Hmmmm, the “fine print” section of my Groupon coupon didn’t say anything about a 6 bottle minimum order?? Now I feel a bit tricked into the coupon. But, heck – they got me again. So, I add 2 more bottles. Of course, now with the xtra bottles (at regular pricing) and the S&H, I'm paying an additional $40 for wines that I have no idea about. So, let's see $25+$40=$65. So, I'm saving $10 for wines that I've never heard of and I can't find reviews of anywhere (except for NakedWines.com). Fishy. I got the wine this week. I opened bottle #1, had a glass and poured the rest out. I opened bottle #2, had 2 sips and realized I got scammed. Oh, and I had a headache.
wanted to share my experience with ParcelForce, on my first order with Naked wines. If this is to be the norm, sorry I won't be coming back. Not really Naked Wines fault, but they need to know how their customers are being treated by PF. Told by NW would be delivered by 6pm (would have had texts to update me but forgot to give NW my mobile-my fault). Waited all day & phoned PF at 6pm. Told it was out for delivery but guy I was speaking to inferred that 6pm was wasn't guaranteed with owner drivers that they subcontract to. ( excuse me??) He then checked system & then told that my wine won't now be delivered today. Driver had already returned to the depot having 'run out of time'. Complained & asked for someone else to deliver it tonight, told that wasn't possible. Told him I would have to make new arrangements for someone to be in & this was v inconvenient & poor service. Asked to speak to manager, told he would call me. Waited until their closing time, phoned back, told manager was busy dealing with drivers ( they hadn't all gone home then) and that he would call me when he had finished. He didn't. Discourteous & unprofessional
I got a $50 voucher after online order from a website named Hollabird for running shoes. Then I went to online and give a try. The nakedwine shipped me 6 bottles as they promised and was on time too. But when I try first bottle, it was the worst wine I have ever experienced. I thought that was a bad luck. So I opened the second bottle. It was ever worse than the first one. I guess I should not be expecting too much by paying $11 for 6 bottles. It is kind of lesson I learn. I will never order anything from this site from now on and will also tell my friends not been tricked so. Hopefully you are smarter than me and not repeat my mistake at the nakedwine.com.