Naked Wines reviews

So far so good!

Ok, the deal I got (a $100 voucher) seemed kind of too good to be true. I was skeptical, but this company has turned me into a believer. The wine was impressive for the price, and the service has been great. They definitely promote their "angels" plan, but I wouldn't say they're sneaky about it, and it actually seems like a pretty good deal. I'm trying it out for now and so far, so good.

Bait and switch

I got a "free" $50.00 voucher from spree bird deals for this site. I got it, printed it, and decided to use it. After visiting the site and deciding on their recommended choice of cases, I entered all my info and clicked the buy now only to receive the oops someone else just bought the last one. Can I interest you in this one, which by the way would cost me 3 times as much. That folks is the classic bait and switch...a lost liter...designed to get you to pay way more than intended. But I called, explained how I felt and the very friendly operator made it happen. I had my wine in 2 days. Now after reading all the reviews I think I need to keep a close watch on my credit cards. The wine is great. Customer service friendly but not happy about my intro. Makes me suspicious.

5 hours ago

Reply from

Hi Laurel, so sorry you felt like we pulled the rug out from under you! Many of our products have limited inventory because they are made in small quantities from independent winemakers and when we do certain promotions stuff tends to go quickly. I was just asking around the office and a couple of the people here said they've had the same thing happen to them. It's frustrating and we can completely understand how it could come across as bait and switch. We will put our heads together and figure out another way to suggest products when one is sold out, so thank you so much for the feedback.

Our customers support our business 100% -- they fund the wines and winemakers so without customers we truly can't exist. We would never want to jeopardize that so with that my sincerest apologies! Anytime you have any questions or concerns please give us a ring at 1-800-673-4718 or shoot us an email at chat@nakedwines.com

Cheers Laurel!

Automatically signed up to their club and charged $40 for month without consent!

guys beware of this company. I bought a voucher from living social for my dad and to redeem I had to go on to the naked wines website and register with my address and credit card to prove I am 18. Did that and got my wine.

2 months later I find out they unknowingly and without my approval signed me up to their club and have been deducting $40 from my credit card each month.

I am about to ring them up and rip shit through them. It seems the only notification you get is an email after claiming your voucher that you are now a member of their club which I ignored. But the email has a picture in it about turning $40 into $60 or whatever but even if I had seen it I would have ignored it because in my book if I am going to sign up for a service like this I would need to authorise it on the website by ticking some box and agreeing to $40 per month etc which I was never given the option for on their website.

The coupon website mentions nothing about having to sign up to their service to get the deal. An email received with the voucher advises they need my credit card to prove I am 18 and states you will not be charged again.

Even my Uncle got stuck into the same problem and they are even more careful than me when doing things online and did not see any mention about being charged $40 per month. So far they have taken $120 from my card.. Big scam. Beware!

Laurel found this review useful

Great Wine, Great Price, Great Company.

Love this company and the business they run in California, been a customer for more than 6 months now and have sampled some great wines at some great prices. No complaints.
I have had reason to call customer service a couple of times and have had nothing but a positive response and my issues handled correctly, first time.
Many negative comments on here appear to come from the UK, I can't comment on their service but the US company is excellent.
I love being an 'Angel' and will continue to support the 'Naked Winemakers' for the foreseeable future.

5 hours ago

Reply from

Thank you so much for writing this positive review Richard. We <3 having you in the family!

SNEAKY

I received an email from Rowan, the company's founder, saying I won $50 in wine from joining a Cooking Light contest. So here's where they're sneaky:

1. The email title said I won $50 in wine, but the gift card they gave me was only for $40.
2. You can't buy anything for $40 from the website. If you're not an 'Angel', someone who has invested in the company to help winemakers, then you have to pay regular price for a bottle. The cheapest bottle they had when I checked the website about 3 weeks ago and again today is $9.99, and in order to checkout you have to buy at least 6 bottles to complete a case. That's ($9.99 x 6) + (S&H $9.99) = $69.93. This means you have to spend an extra $30 to use your free wine card. Sneaky.
3. I didn't win anything if I have to spend money on it. They said I won a FREE $50 wine card. Won? HA!

Laurel found this review useful

5 hours ago

Reply from

Thank you Glen for updating everyone -- really appreciate you doing that. We <3 that we were able to fix such a bad start to a relationship. Welcome to the family!

Great Wines superb friendly service

Have been with naked for over 2 years all wines are rated and have had some real gems at incredible prices and is nice to be an angel to some names that otherwise would never be heard.

3 days ago

Reply from

Hi Richard, sorry for slow response - I've just come across Trustpilot! Glad to hear you've been enjoying the wines and service. All the best, Fran (from the Naked Wines team).

DO NOT BUY FROM THIS COMPANY

HORRIBLE CUSTOMER SERVICE.

I ordered from Groupon and they will not deliver the wine unless someone over 21 at my address can sign. They would not leave it at a neighbor's house. They expect me to drive an hour and a half away to pick it up. I called and said that they would ship it to an alternate address. The next day I got an e-mail stating that they could not do that. They also told me that they can not ship it back to them or refund me.

In the end I did not receive the wine and won't be getting a refund!!!

5 hours ago

Reply from

Hi Stephanie,

So sorry you had such a difficult time getting your wines shipped. Please send me an email at rowan.g@nakedwines.com -- of course we will refund you!

Do Not buy from this company!

I got a 50.00 gift card from my daughter to this company for Christmas. I bought 49.00 worth of wine and tried to check out. It said I had to purchase 5 more to check out. It cost me 72.00 more to check out. I received the order email and it said my order should arrive on the 8th of Jan. Here it is, the 23rd of Jan and still no order. I've called twice now and get a song and dance about the state of AZ only having one delivery driver for the entire state. Not my problem. This evening I got an email from the woman I talked to, Kristen, that stated:
"Hello Dennis,
I have heard back regarding when you can expect your delivery. Our carrier says he will be in your area the first week of February. Unfortunately, he refuses to give us an exact date.
Please, do let me know if I can ever do anything else for you.
Thank You,
Kristina Christensen"
NakedWines.com
800.673.4718

Refuses to give an exact date? Really?
Don't buy from these people, customer service sucks at best and you will have a long wait, especially if you live in AZ, apparently.
I only hope I'm present when this guy delivers it!
NAKEDWINES.COM SUCKS!!!
I'll stick with buying from Albertsons.

Dennis

Glen Yumul found this review useful

5 hours ago

Reply from

Hi Dennis,

So sorry about your experience -- the state of AZ is quite a difficult state to ship wine to but agree you should at least have a date. We will use your feedback moving forward so appreciate it!

Cheers

Good service, sometimes patchy wine.

I'm surprised at the comments about the Angel scheme (you sign up, pay £20+ a mont in your account, which you can spend whenever, in return for 30% off) - I thought it was pretty clear what was happening. Maybe they've changed their user flow...

Anyway - wines are generally pretty good, and from independent vineyards, which is good. I've had a couple of terrible ones - these have been refunded with a nice message and absolutely no hassle (you click 'faulty' when you rate the wine). Maybe about 1/20 bottles has been bad, and one case (which I bought on the marketplace thing, which is less good.) was off. The staff have always been super helpful whenever I've phoned.

good service, lousy wine

I got a mixed case from them recently. And all excited for getting $100 off the price. I had a bottle of red for company that visited over the Thanksgiving holidays and it was terrible. So we opened another red, and again, terrible. We drank the Shiraz last night and we could not finish our glasses. This has got to be the worst wine I have ever had...to put it in perspective, the Charles Shaw wine, while not always taste-consistent, is always better than the reds from my collection. I am trying the whites now, maybe there is hope they are better. I am working with them on how I go about getting a refund.

No wonder they have to give away vouchers

Just realised why there are so many vouchers out there for Naked Wines they don't seem to be able to deliver to the address I asked for and I'm not sure that they will be able to get it done correctly even now after 4 phones calls and 2 tweets.
Just hope the wine is worth it as even with the voucher it's still £4 a bottle and I could get my usual rose from Tesco for £3.79.
The people I've spoken to have tried to be helpful and haven't been rude just don't seem to be able to help until the last girl.
The automatic sign up to £20 was a bit of a con I thought as it implied you just had to do a survey to get another £40 until I read the small print and seen that I'd committed to a monthly fee.

Beware, they automatically enroll you in their club!

I ordered a case of wine on a Groupon deal and specifically made sure I did not join their "club." Well about a month later I got an email saying I was enrolled after they "spoke with me" (I never spoke with them). They charged my credit card the next day after the email. They specifically design the cancel account page to be very confusing and it took me a while to actually get my account cancelled.

The wines were OK for the price (I paid only about $6/bottle shipped with the Groupon deal). I would never do business with this company again however due to the way they run their business. BEWARE

Laurel found this review useful

So far So good

I have ordered a few cases from them. I like most of the wines, not a big fan of the French ones for some reason but that's personal taste. There is a good variety and nice pricing.
I ordered from them without being an Angel and no one automatically signed me up. After my second case I joined as an angel and decide how much I pay each month. Customer service has been great they answer all my questions.
It's a good starter wine club and delivery is fast.

Disgusting wines, awful service

I have been ordering red wine cases about 3 times now and every time the quality of the wines get worse and worse. Granted, they are all extremely young wines and pretty much taste like vinegar next day, but they are generally dull and tasteless - I wouldn't even recommend them to the casual wine drinker.

The delivery was always next day, but on my last order the courier did not follow instructions to leave it with my neighbour next door - I had to inconvenience someone across the road whom I did not know.

Today a guy rang me and wanted to sell me a new piggybank-type system, apparently unlike any of those typical 'wine plans' with plenty of benefits and discounts. It sounded alright on the phone and asked to be emailed the details in writing so I could have a look and then decide.
Moments later I receive two emails congratulating me on signing up to this new fantastic service!
I had to sign into my account and cancel it manually, where I was faced with the most outrageous and miserable cancellation process I've seen in my entire life - involving ticking several check boxes etc. It was absolutely ridiculous.

This is a warning to anybody wanting cheap wine over the internet: stay away from Naked Wines!
Try Laithwaites Wines instead, for instance, I've only had very positive experience with them.

Prussian found this review useful

Naked Test Drive Pack - A Wrongun'

Having introduced a colleague to Naked Wines we were both very disappointed to learn that he had paid £65 for the Naked Test Drive Pack (plus £5 delivery) only to discover that the value of the wines individually was slightly over £51. While this did include the £40 voucher that he received from my introduction this was disappointing to say the least. (Effectively he had paid out £70, including £30 in cash for £50 worth of wines, so the voucher was only really worth £20.)
We both queried this and he was eventually informed that the corkscrew that was included (particularly odd as only one of the six bottles had a cork) had a value of £14.99. This is in itself extraordinary as even then the numbers do not add up (slightly less that £14 would be more correct). He was further informed that the discount is in the voucher and not the wine.
As I read this, if you have a voucher and are foolish enough to assume that an introductory pack might represent good value (as one might reasonably do) then the price of the wine will be ramped up to ensure that you do not get too much out of the deal.
This is a disappointingly sharp practice for a company that is seeking new customers, and presumably also to keep existing ones. I will certainly be considering very carefully before making a decision whether or not to remain a customer of Naked Wines.
Here is the wholly inadequate email reply - thisis the bit that takes the experience form a 2* to 1* experience:

Hi Michael
Thank you for your email.
Sorry to hear that you felt let down with this wine.
The wine itself is not discounted, it is the voucher of 40.00 where the discount is at.
The corkscrew is at 14.99.
Hope this helps and if there is anything more that I can do to help please let me know.
Kind regards
[Name]
Naked Wines
01603 281800

Good choice if you drink a lot of wine

Like the title says, this is a good choice if you drink a lot of wine, want to try different wines, support new vineyards, and like the convenience of having it delivered.

W found this review useful

Poor customer service and sneaky

Got a voucher for this company and decided to try them.If you just want to try them don`t bother as the second you order you become an "ANGEL" That means that they will charge you a certain amount a month without even ask you, the terms are very unclear but its basically a rip off! I only found out as I decided to check them on line and lots of people complained about it. I emailed them and said I want to try the wines not too join their club and I had an email back after days saying that it was one of the conditions to buy even thou it was unclear from the website and the only thing I had was a voucher so took me straight to the choosing the wine. Stay away unless you want to pay them monthly!

Prussian found this review useful

Fantastic wine backed up by fantastic service

Easy to use website, great wine and some of the best customer service I've experienced. Thanks!!