I ordered a pair if Abigail bearpaw boots on Thursday evening and paid extra for 24 hour delivery. The boots didn't arrive until Saturday morning yet payment was taken for the fast delivery service. I also had a discount code of 20% off that I added to the appropriate box that was applied but I have checked my bank and the full price has been taken! I have tried ringing all day Friday to just be cut off again and again with an answer phone telling me to leave a message. I left a message around lunch time and I have still not received a call back. I also sent an email with the issues and no reply and I have also sent a message to there Facebook page and guess what! No reply! The boots have arrived and are fab but the customer service is awful! (Well I'm assuming it is as I can't get a reply from anyone!) I asked around for recommendations on when to buy my boots and this company can up again and again as a great Eco friendly place to buy from. I'm a first time customer and I highly doubt I will be using this company again.
I've been a very satisfied Nature Shop customer for a couple of years now. Considering Nature Shops' high level of service I don't understand why I didn't post a review earlier. Thumbs up for the whole customerservice team! Quick, friendly, knowledgeable and a personal touch all come to mind. Nature Shop carries all my favorite ecobrands, namely Icebreaker and Patagonia. I haven't ordered any items lately simply because the products they sell are very hardwearing. I've been building a steady collection for the whole family over the years. Their 365 days return policy is unique. Never thought I would make use of it, but I did and it works. Thanks Nature Shop!
I bought an Icebreaker Legacy jacket, great price and easy buying process. The only mishap was that I needed to verify my credit card with a photo ID. The mail requesting this unfortunately ended up in my spam folder. But quick check with the Support chat cleared that out. Shipping was fast and the jacket actually fit in my mailbox, so no need to go to the post office and collect it.
Have always found nature shop great but if something does go wrong with something I have been very pleased with the customer service. All the items I purchased are great and especially great as all discounted at the time. from a very happy customer.
I love this website. They stock good quality products and they are very stylish. I have purchased a number of items and have always had good, fast delivery. I love everything from their icebreaker range to their boots. I keep coming back for more!
My old walking sandals died a death. As I'm not really keen on strolling round shops I decided I'd get my next pair online. After doing a bit of research I came across Natureshop and found a pair of walking sandals I liked.
Not one for parting with my money easily I decided I'd get my sandals from this site for several reasons: the images of the sandals were clear and I could see what I was buying (and I wasn't disappointed) the site was easy to navigate, there was minimum fuss when I came to purchase them and comparing and contrasting prices with other sites (including the dreaded Amazon!) they were competitively priced...
My Keen walking sandals are the bees' knees and everyone who's seen me in them say how cool they look. In fact they're so comfortable to walk in that you forget that you've got them on. I've traipsed around Devon in them and London Town, so whether you're in the country or in the city they're fantastic. I've even recommended that my Dutch friend gets a pair from your site as she thought they were brill also.
In addition, they were delivered to my door three days after ordering. So I didn't have to wait long. I was kept informed about my order all along the line.
Overall, I was immensely impressed with the product and the customer service and would recommend you to anyone looking for a great pair of walking shoes!
Smooth order handling and delivery. Only reservation, if any, is on the choice of the catalogue on stock. I generally purchase Icebreaker products and lately the feeling is that what is on stock are the remainders of the stock from the New Zealand warehouse (size availability being often limited, even on new "stock") - though generally still at full price. This said, would still recommend the company. Very good customer service received so far.
I sincerely recommend the shop. If you're interested in high quality outdoor and casual clothing and shoes, the free international shipping and paypal option make it a super comfortable shopping. Great discounts, too! UK to EU delivery within one week. All perfect!
IT'S BEEN QUITE SOMETIMES SINCE I STARTED SHOPPING TROUGTh NATURE SHOP AND I CAN'T BE MORE SATISFIED. I ALWAYS BUY ICEBREAKER'S AS THEIR QUALITY IS THE BEST. SERVICE IS PERFECT. GOODS ARRIVE ON TIME, PERFECTLY HANDLED AND I NEVER AD ANY PROBLEM. I HIGHLY RECOMMEND THIS SHOPPING EXPERIENCE
Its my first purchase on Nature Shop and it really wonder me by the quality of product that I have receive and personal attention for my order! I'm very glad to be a regular purchaser of Nature Shop in the future! My best recommendations!
Easy to use website. Free delivery which was a bonus. I ordered a similar product from a different company online and paid £5.95 postage and they took twice as long to reach me as my order from Nature Shop. When I did have a query, Nature Store responded straight away with a personal email. I liked that. I emailed the link to my friend too.
As an Icebreaker obsessive, finding Nature Shop has been a delight! love Icebreaker merion for all seasons, so light, stylish and comfortable, and am happy to find the best variety of their range in the UK. Lovely user-friendly website and email assistance smoothing purchases.
Bought these 2 products when Nature Shop had an Icebreaker sale. The merino walking socks are soft and comfy and the lightweight merino T Shirt is a super buy. The latter accompanied me on a holiday across America a few months ago and I ended up sleeping in it while travelling in train sleeper cars. It made a perfect pyjama top since it kept me feeling cool but provided warmth if needed. Nature Shop were quick and efficient with their service.
I have ordered several times from Nature Shop and each time, I have received my order in just a few days, great. The footwear they sell is always a great price, compared to other websites, and I love the brands, always quality. Well done Nature Shop. Highly recommended!
It is always a bit nervous ordering from abroad from a company you've never used before. But, I am very happy I did because Nature Shop seems to know what they are doing and I am very pleased with the clothes from Icebreaker that I bought!