Unfortunately, the first Snug Lisa slippers I bought were defective. After using them a couple of times, the front of the slipper got unsewed and the top leather got detached from the sole. It was clearly a defect in the product. I just had to email the pictures and they were promptly substituted with another pair of slippers of my choice! Customer Support was great, very fast replies, very kind and professional. My new slippers (Decorpele backless) are very very nice. They fit perfectly and are very warm. The wool inside is not too thick (as in the Snugs ones) so they are very comfortable to wear. Thanks Nature Shop for the great service! I'll definitely buy again from your shop!
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