I bought a number of Icebreaker products from Nature Shop. I found the website easy to navigate, the service was excellent and I was pleased with the prices in comparision to similar retailers. I would defintely recommend both the products and the company and will happily buy again. Thanks
I purchased the Sorel Cozy Joan winter boots from Nature shop and have hardly taken them off for two months!!
I love them!! And so does everyone else, had Soo many comments.
They are everything I was looking for, Really unusual, made of insulated felt, with a fur lined top and cute stitching down the back. They also support your foot really well with the super comfortable removable padded liners inside.
My feet stay really toasty and they are also easy to slip on with the little side handles round the fur top.
These are the best winters boots I've ever had and can definitely recommend them to anyone who is looking for a winter boot that have something special about them and are super comfy and warm too!!
I would highly recommend Nature Shop to anyone of my friends- as I actually have many many times. This store has high quality products with unbeatable prices. The shopping experience has always been easy and smooth with zero problems so no complaints there.
Delivery could be itsy bit quicker (since the products are soooo amazing you wouldn't want to wait a minute longer than necessary), but the delivery times are well within reasonable limits so that's not a problem for me either.
Will definitely be a returning customer!
A few years ago I placed my first order with Nature Shop, it was super fast and reliable then and it's the same now. I placed my order yesterday and today I got confirmation that it was shipped and how long it would take.
Besides having great service they also have very competitive prices especially on Sales! I can recommend this shop to everyone.
Unfortunately, the first Snug Lisa slippers I bought were defective. After using them a couple of times, the front of the slipper got unsewed and the top leather got detached from the sole. It was clearly a defect in the product.
I just had to email the pictures and they were promptly substituted with another pair of slippers of my choice! Customer Support was great, very fast replies, very kind and professional.
My new slippers (Decorpele backless) are very very nice. They fit perfectly and are very warm. The wool inside is not too thick (as in the Snugs ones) so they are very comfortable to wear.
Thanks Nature Shop for the great service! I'll definitely buy again from your shop!
I was given an Icebreaker mid-layer for Christmas and was so impressed with it I decided to get a base layer. The prices at Nature Shop were good so I got a bit carried away and bought 3! They are superb - versatile so I use them for work and in the great outdoors, amazingly unbulky, and surprisingly soft (my initial worry was that they might be a bit tickly). Since then I have recommended them to all my friends, along with Nature Shop as the best place to get them - I just hope they followed my advice!
Previously bought from Nature Shop without problems.
However, responded to an email advertising up to 80% off certain items.
Was initially pleased to see a pair of shoes that I had looked at before at 50% off and in drop down menu in my size.
I quickly snapped them up and keenly awaited their arrival.
This is where the problems started!
I was sent the wrong size, I flagged this up via support@natureshop to be told that I had ordered the wrong size. They sent me a screen grab that did not correspond to the confirmation email that had been sent-which by the way clearly demonstrated that I was telling the truth. I pointed this out and their response was that the shoes only came in full sizes and whether I wanted a smaller size? Er no! I want a pair that actually fitted and corresponded to my order. I went back to the original email which still showed a pair of these shoes in half sizes. They then said it must have been a mistake on the order confirmation, I don't think so as the confirmation email was exactly what I had contracted with them to deliver. This begins to verge on mis-representation and a "mission" failure i.e. not a"superb customer experience". As internet shopping requires an element of trust between buyer and seller I would suggest that people be extremely circumspect when using this company, since if there is a problem the policy appears to be "blame the customer"
An easy ordering process and although I initially received the wrong product, the assistance I received in ensuring the correct one was dispatched would not put me off using natureshop again or recommending to friends and family. Thank you
have bought a few items from Natureshop now. Their website is easy to get round, great products and competitive prices. My order arrived really quickly as usual. I know their customer service is really good if I need advice or want to return something.
I ordered the slippers just before Christmas, and after a few wearings they developed a fault, I contacted the nature shop and was asked to submit a photo of the fault, which was duly done. The lady at the end of the phone for customer services was called Josie, she resolved the problem and a new pair of slippers were despatched and received all within 7 days,
Problem, sorted with the minimum fuss and excellent customer service, have bought from nature shop before and will do so again I like their ethics and quality of product.
I love Icebreaker products and very please with some of the prices that Natureshop offers. On this occasion I was unlucky and the item I purchased has sold out at the main warehouse, but Natureshop happily found an alternative item. Overall very pleased, especially when there is a sale!
I am very much satisfied with my purchase, boots are just lovely, and quality is outstanding. The customer service is one of the best I came across, very helpful and also they arranged very quickly tax refund for me. I am surely buying more from this shop soon!
I was very happy with my order from Nature Shop as I found the item I wanted at a better price than anywhere else I looked on the net. The speed of delivery was also excellent. Definatley a site I would recommend and, will use again.
I have made two or three purchases from Natureshop and had excellent service including making a product query via e-mail for which I received a prompt and helpful reply. This was in relation to their very good range of Icebreaker clothing (which is excellent). The items once ordered came through very quickly. I would have no reservations in recommending Natureshop to anyone.
I have brought many things from Nature shop - whether it be for myself or my kids. Not once have a felt disappointed to let down. Service is brilliant and I am always astounded at the speed of dispatch! And it's free and its free returns! Some of the sales are amazing too. I have recommended to friends who are no of the same opinion as me - nature shop all the way!
Ordered three pairs of slippers with next day delivery just before Christmas. They were dispatched quickly and I received them within three days of payment. I the price was good and I even got 10% off. I
Would defiantly use then again
I bought this for my boyfriend who loves Icebreaker and is a very active type person, so loves functional, good quality clothing. The sizing is always a little small, in my opinion. Rather than the usual XL for my 6'3" boyfriend, we just go up to a XXL for most things, otherwise the sleeve length tends to be short.
The hoodie is lightweight, warm and looks smart. Very happy.
This is the 3rd pair of Merrell barefoot shoes I have bought from this company , I would not hesitate to recommend them to my friends , great web site , great delivery service and great price.....the shoes also are brilliant ...can't imagine wearing anything else again !
I can't compliment them enough. I have bought items on 2 or 3 occasions from Nature Shop and each time the whole process has been a joy. Easy website, up to date availability, the shopper is updated on delivery times. I have had to return an item (not faulty, just the wrong size) and the customer service is always great. Basically, one of the best online shops I use (and I do most of my shopping online!). Fabulous!!!
This isn't the first time I have bought from nature Shop, once again I am delighted with their prices and service, also their website easy to use. I am becoming quite boring telling my friends and family how much I like them. I shop on line quite a lot and Nature Shop definitely come in the top five for ease of use and customer service. Well done and keep it up.
This shop was pleasantly surprised me good prices. I ordered the 10 pairs of shoes. I live in Russia, but not looking at it, quickly got their own premises. My husband and I are very pleased with the quality of the service. On all the questions I received an answer fairly quickly. Already many of my friends recommended this shop. I will be glad to again work with you.
Irina from Russia (Moscow).
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