Reply from Nature Shop
[REPLY]
- Reviews (414)
- Valda Williams
- 1 Review
The snuggliest slippers I've ever had!
My Snugs Tallulah Chestnut slippers are the warmest, cosiest and overall snuggliest slippers I have ever owned. In all the snow and rain we've had over the last few months, coming home, taking off my wet work shoes, and putting on my snugs 'cos my toes were freezing, was the best!
PS The Nature Shop is fab too - the first pair of these I ordered had a slight split in the seam; I had no problem in getting a replacement pair within three days. Thank you again.
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- Louise Wilby
- Brenchley, GB
- 1 Review
Super speedy delivery and great items
I was directed to the company by a fellow cyclist, I was looking for base layers but then to my huge excitement I spotted that Icebreaker have started making a hoody that I had a few years ago but lost. With a great discount it was the same price as 2005 :)
I then saw that I could upgraded the delivery if I spent another £3 ( a pair of socks?) but ended up ordering a gorgeous pair of discounted boots. Whoops how did that happen!!
Anyhow, next day delivery and fabulous wool products have meant that I'm sure I will shop with Nature Shop again (when I get over the guilt of spending so much!!). I am really pleased with my purchases! Thanks
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- Dmitry Sagudtinov
- 1 Review
Good value for money and easy to use
I was looking for a Patagonia Torrentshell Parka and found it at the lowest price in Nature Shop. Plus free shipping and 10% discount dispelled all last doubts. Although jacket has not arrived yet, I want to say that the service, prices and convenience of using store at the highest level. Thanks!
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- Alan Seller
- 1 Review
Great Service
Bought pair of slippers as xmas present for wife, she stated that although they were very nice that they were not really for her.
I noticed a pair of trainers that I liked and an exchange was done wit no fuss or problems at all.
Highly recommended.
Great Service
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- Lukša Golub
- Zagreb, GB
- 1 Review
Greatest online shopping experience with most wonderful costumer service
Natureshop it awesome online shop with great costumer service. I am very satisfied with an effort they put into making their costumers happy. I ordered the boots that were out of stock and they immidiately contacted me and offered me other models of boots for the same price as the ones i wanted, lady went to lot of troubles to find right number and color of the boots that were my second choice. I am very gratefull for refund of the fee that i had to pay the government for importing them in my country. All in all, i have only good things to say about natureshop. I will definitely order again and spread the good voice :)
- Sylvain Duvanel
- 1 Review
Just what i expected.
YES YESterday i received my command - in 3 days. Now i feel confortable to walk in the city and run in the forest !
- Tim Redfern
- 1 Review
Great customer service....
A fantastic product that arrived within 36 hours of the order being placed. Will absolutely use them again.
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- Jill Lebor
- Boughton Street, GB
- 1 Review
great stuff when you can get it
The shop has lots of great stuff that I wouldn't be without especially at this time of year, I have a rosy glow when everyone else is shivering. Maybe I am recommending it to too many people as I am finding it difficult to get what I want these days. Also icebreaker size chart mysteriously changed so will need to ring to check rather than reorder the sizes I already have! Service is good though. Jill
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- Liz Morris
- 1 Review
Love my snow boots!
Good discounts, excellent service, free postage and returns label if you need it. my snow boots fitted perfectly and arrived nicely packed with full instructions on the front of package if I was not in when it arrived.
- Oksana
- Kyiv, GB
- 1 Review
1st class service
1st class service, promt delivery, good quality of goods! I will definately use Natureshop again and would recommend to anyone.
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- Roy Male
- 1 Review
Great product from a great retailer
I had heard of icebreaker products and a search on the internet showed me that nature shop handled these products. My interest was secured when I saw that there was a 10% discount and free shipping on each order. My order itself was processed speedily and acknowledged and despatch advised. Within a couple of days my purchase was being unwrapped and I am totally pleased with my purchase - so much so that I immediately ordered another one !
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- Jarmo Nikkilä
- 1 Review
Comfortable boots with great price
The good quality winter boots for bargain price. Good service and offers are keeping us as customers for the Nature Shop...
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- Pat Coulson
- 1 Review
Speedy and efficient service with competitive prices
Highly recommended website - will most likely use again. Excellent product.
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- Velina Teodosieva
- 1 Review
On-time delivery, good service
I ordered a pair of boots with delivery to Bulgaria. Delivery was within the specified 2-4 days, the parcel was well packaged. No problems with the item itself - excellent quality there. Will order again.
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- Nicole Gordeeva
- 1 Review
Very very great shop!!!
I love this store! Very operational work, the quality of products! Very pleasant staff.
- Frank Breslin
- 2 Reviews
FASTER THAN A SPEEDING TRAIN
THE FANTASTIC KEEN GYPSUM MIDS SUPPLIED BY NATURE SHOP ARRIVED ALMOST BEFORE I ORDERED THEM. WITH A FREE RETURNS SERVICE AND ECO FRIENDLY BUSINESS STRUCTURE, WHO YOU GONNA CALL??
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- Jussi Salomaa
- Jyväskylä, GB
- 1 Review
Good seller, fast international delivery
Good products, fast delivery, good customer service! Discounts are also good. Can't think anything but nice things to say.
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- Pavels Tarasovs
- 1 Review
very nice store, great products of good quality.
very nice store, great products of good quality.
Fast shipping of goods and excellent communication. Another very good discounts.
I recommend to all!
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- Nikki O Connor
- 1 Review
Quick delivery - excellent service
I ordered boots for my daughter - they arrived very quickly and as described. Thank you.
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- Katie Fam
- Moscow, GB
- 1 Review
Super quality and service
Great service from the moment I oder untill receiving my pair of shoes. Very comfortable low boots. Very high quality. Surely recommend
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- Zuzanna Gębołyś
- Niepołomice, GB
- 1 Review
Perfect international seller!
I would like to thank You NatureShop for the very fast contact, both via email and on the facebook page! Delivery took a while, but it's the fault of the New Year break, and unfortunately the post office in my town ... but nevermind :) The shoes are great, came in perfect condition, worth any price, the first of which actually heat my feet, I could be all dressed in mine Emu in Polish frosty winter, from head to toe :) I wholeheartedly recommend natureshop.com !
- Will Hadfield
- 2 Reviews
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- Magdalena Wisniewska
- Edinburgh, GB
- 2 Reviews
Very quick delivery, good comunication, great price.
Very quick delivery, good comunication, great price, great item (Keen sandals).
Environmental friendly company.
I'd definitely reccomend Natureshop to anybody!
Thanks!
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- Swerupa Gosrani
- 1 Review
Good value for money and easy to use
Good value for money, good discounts and products, like the returns policy.
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- Katy Gough
- Aveiro, GB
- 2 Reviews
Super fast delivery to Portugal.
We love Keen sandals but can't get them here. They are comfy, wide, slip-proof and durable. We looked everywhere online and stumbled upon nature shop. Cool! Great ethics, the best price and 4 working days shipping to Portugal, an unsually fast service! Thank you. Will definately order more for when my girl needs the next size up.
Only negative (which is not really), was that I wanted some my size but they were out of stock, sadly, this meant that we didn't qualify for free shipping but the shipping was very reasonable anyway.
Thanks for a great service - now go get some more size 5.5s!
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- Monica Shaw
- 1 Review
Great friendly helpful service.
I bought boots for daughter, real bargain, they have been great boots up to now very comfortable and stylish for a 12 year old. I have always found the service great. Just like it should be, because of this,this is the first place I will stop when needing any footwear. cheers
- Jef
- Salonica, GB
- 1 Review
parcel still hasn;t arrived
i am satisfied by the way natureshop responds to my mail but i made an order on 6th december and shipping was on 7th december.
i wanted those boots for my christmas winter holidays but untill now (5-1-2013) they haven't arrived!!!!!
in every mail they apologised and two days ago they sent me a similar pair because the first i ordered is out of stock,anyway i am satisfied by the support and the way they try to make up but i still have no boots!!!
hopefully my boots will arive soon.....
- Kev
- 3 Reviews
Tremendous customer service!
Bought 2 items from Nature Shop and one of the items wasn't in stock.
Bought 2 items from 'Go Outdoors' and both items were not in stock.
Nature Shop apologised quickly and tried to make amends by offering me a more expensive similar item. In every email they apologised for their original error and tried to put things right. 'Go Outdoors' sent me a general email blaming everyone but themselves. Thank you Nature Shop for caring about your customers-much appreciated!
Kev
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- Rachel Jennings
- Manchester, GB
- 1 Review
Fantastic, speedy service.
I placed an order for some boots on 3/1/13. I received my order the morning after, having received free delivery. The boots are fantastic and were considerably cheaper than the dealer's offer (approximately £50 cheaper).
This is the first time I have purchased anything from Nature Shop; I will definitely be shopping here more often!
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- Joelle Marlow
- Edinburgh, GB
- 1 Review
Beautiful product, Lovely customer service
I love my boots! If it hadnt been for a recommendation posted on Facebook I might never have found them. I'd been looking for the perfect pair of brown boots for literally years when I finally came across these Keen knee length lace ups on the Nature shop site in their lovely range. Every time I wear them, someone comments on them. I feel fantastic in them and can wear them with anything without worrying about the worst the Scottish winter can throw at me. I feel as if they will last forever, they're so sturdy. I just think more people should know about them. All the high street shops had been disappointing on all fronts, from design to quality.
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- Darja Silan
- 1 Review
excellent
It was the first time I bought something from the Nature Shop and I found it realy usefull
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- Małgorz Rud
- 1 Review
Emu Austarlia Angels lo uk7
I received them, sole was not properly glued, and i contacted with natureshop via email and they refunded me 50% so I happy, and recommend this shop to all.
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- Ivor Cleves
- 1 Review
Quick and super service
In this order as in earlier orders I received the order the next day, having had no extra postage to pay. And it was the correct item, as well as being well packed. I rate the service by this company to be excellent.
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- Olga Kartushina
- 1 Review
trustworthiness
This is my first purchase at the store. As a Shine no doubt. We, Russians, are very fond of a walk to the shops and see everything with your own eyes. But the recommendation of my friends, the permanent customers of the shop, and the speed and quality of service of the shop give me confidence that the services I will use constantly. Honest discounts and convenient site. The second tip to purchase I will write upon receiving the first shipment. Sure , that enthusiasm will still great. and.. hope I get lucky!
I apologize for my language. Use a translator)
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- Lynn Cant
- Dunfermline, GB
- 1 Review
great service
great experience with my recent order, even though i ordered late on thursday night before christmas the boots arrived with 2days and they are gorgeous, thanks
- Name
- 2 Reviews
Extremely good company.
Judge a company by it's service when things go wrong - which happened on my fourth order from Nature shop. Not only did they respond quickly but could not have been more helpful and obliging, way beyond my expectations! Thank you Nature shop. Have just ordered two pairs of slippers making it my fifth and sixth order from them.
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- Анна Угляница
- 1 Review
I am delighted with purchase
Ordered the boots. Good quality. Fully correspond to its price. Wear them for 2 months and I am glad they did not change anything. Boots now will only buy at the store.
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- Katia Bekasova
- Heiloo, GB
- 1 Review
Great experience!
I am very happy with my buying experience at Nature Shop. Shoes that I bought had a great deal on them, haven't seen that price anywhere else. Arrived very fast, safe packaging, very happy with what I got.
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- Nikolina Škunca Samaržija
- Zagreb, GB
- 1 Review
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- Luisa Clarke
- Berkhamsted, GB
- 1 Review
Poor customer service
Arrived promptly - but when I needed to make an exchange due to a faulty sole in the snow boots it went downhill from there. No exchange notice included in package, so I had to type out a letter explaining what I needed to do. Did try multiple times to call all day, but instead received answer machine saying 'you are calling out of office hours' (on a Friday). Emailed, no response. Left a message on the 'contact us now' button on the website, but there was a 'we'd love to chat another time' message there.
Did get a call the following week and told exchange would be made asap. Note explained I needed the boots to go away ... but am still waiting. Just called now, only to be told you are behind on exchanges. They have been sent out, and fingers crossed will arrive the day before I'm due to go away. Here's hoping...
Recommendations:
1) More staff at customer service centre
2) Enclose a returns notice in your packaging
3) Read returns notices promptly
4) Take down very irritating 'chat to us now' button on website
Reply from Nature Shop
In keeping with our environmentally friendly policy, we do not send any invoices in the parcel, just a returns slip with the order number. We ask that our customers pop us an email to notify us of any exchanges/returns so that we can process these straight away.
We're sorry also that you couldn't get through on the phone. We have been extremely busy due to the lead up to Christmas. The hold message should have asked you to hold or leave a message as our customer support representatives are currently on other calls, so I'm sorry that you received an out of office message. I have asked our web team to look into this issue so it will not be a problem in the future.
We are always looking for feedback on how to improve our services so thank you for your review.
Nature Shop
