I would like to thank You NatureShop for the very fast contact, both via email and on the facebook page! Delivery took a while, but it's the fault of the New Year break, and unfortunately the post office in my town ... but nevermind :) The shoes are great, came in perfect condition, worth any price, the first of which actually heat my feet, I could be all dressed in mine Emu in Polish frosty winter, from head to toe :) I wholeheartedly recommend natureshop.com !
Very quick delivery, good comunication, great price, great item (Keen sandals).
Environmental friendly company.
I'd definitely reccomend Natureshop to anybody!
We love Keen sandals but can't get them here. They are comfy, wide, slip-proof and durable. We looked everywhere online and stumbled upon nature shop. Cool! Great ethics, the best price and 4 working days shipping to Portugal, an unsually fast service! Thank you. Will definately order more for when my girl needs the next size up.
Only negative (which is not really), was that I wanted some my size but they were out of stock, sadly, this meant that we didn't qualify for free shipping but the shipping was very reasonable anyway.
Thanks for a great service - now go get some more size 5.5s!
I bought boots for daughter, real bargain, they have been great boots up to now very comfortable and stylish for a 12 year old. I have always found the service great. Just like it should be, because of this,this is the first place I will stop when needing any footwear. cheers
i am satisfied by the way natureshop responds to my mail but i made an order on 6th december and shipping was on 7th december.
i wanted those boots for my christmas winter holidays but untill now (5-1-2013) they haven't arrived!!!!!
in every mail they apologised and two days ago they sent me a similar pair because the first i ordered is out of stock,anyway i am satisfied by the support and the way they try to make up but i still have no boots!!!
hopefully my boots will arive soon.....
Bought 2 items from Nature Shop and one of the items wasn't in stock.
Bought 2 items from 'Go Outdoors' and both items were not in stock.
Nature Shop apologised quickly and tried to make amends by offering me a more expensive similar item. In every email they apologised for their original error and tried to put things right. 'Go Outdoors' sent me a general email blaming everyone but themselves. Thank you Nature Shop for caring about your customers-much appreciated!
I placed an order for some boots on 3/1/13. I received my order the morning after, having received free delivery. The boots are fantastic and were considerably cheaper than the dealer's offer (approximately £50 cheaper).
This is the first time I have purchased anything from Nature Shop; I will definitely be shopping here more often!
I love my boots! If it hadnt been for a recommendation posted on Facebook I might never have found them. I'd been looking for the perfect pair of brown boots for literally years when I finally came across these Keen knee length lace ups on the Nature shop site in their lovely range. Every time I wear them, someone comments on them. I feel fantastic in them and can wear them with anything without worrying about the worst the Scottish winter can throw at me. I feel as if they will last forever, they're so sturdy. I just think more people should know about them. All the high street shops had been disappointing on all fronts, from design to quality.
This is my first purchase at the store. As a Shine no doubt. We, Russians, are very fond of a walk to the shops and see everything with your own eyes. But the recommendation of my friends, the permanent customers of the shop, and the speed and quality of service of the shop give me confidence that the services I will use constantly. Honest discounts and convenient site. The second tip to purchase I will write upon receiving the first shipment. Sure , that enthusiasm will still great. and.. hope I get lucky!
I apologize for my language. Use a translator)
Judge a company by it's service when things go wrong - which happened on my fourth order from Nature shop. Not only did they respond quickly but could not have been more helpful and obliging, way beyond my expectations! Thank you Nature shop. Have just ordered two pairs of slippers making it my fifth and sixth order from them.
Arrived promptly - but when I needed to make an exchange due to a faulty sole in the snow boots it went downhill from there. No exchange notice included in package, so I had to type out a letter explaining what I needed to do. Did try multiple times to call all day, but instead received answer machine saying 'you are calling out of office hours' (on a Friday). Emailed, no response. Left a message on the 'contact us now' button on the website, but there was a 'we'd love to chat another time' message there.
Did get a call the following week and told exchange would be made asap. Note explained I needed the boots to go away ... but am still waiting. Just called now, only to be told you are behind on exchanges. They have been sent out, and fingers crossed will arrive the day before I'm due to go away. Here's hoping...
1) More staff at customer service centre
2) Enclose a returns notice in your packaging
3) Read returns notices promptly
4) Take down very irritating 'chat to us now' button on website
When I did not get the shoes when I expected I contacted support and they were very helpful over there. When the shoes finally arrived the box was a sad sight. The shoes were what I expected thank good :-)
After being quickly informed that my original order could not be met as the item I had ordered was no longer in stock, I was offered an alternative item and my requests for further information were dealt with extremely courteously and efficiently.
In the last 3 weeks , I have placed 4 orders with natureshop.co.uk.....all EMU boots....6 pairs to be precise. ...given the great discount, I couldn't help myself. The first pair did not fit right and were returned...no questions asked. Thanks to the great service I continued to buy another four pairs for my three kids and my niece. The knee high sheepskin boots look too cute on my 2 year old. Thanks!
Hi , I received my emu boots, they look nice and color seems the same as on photo, they run little bigger then i expected, but still ok, the fur inside seems to be thinner then in my older emu boots, maybe emu brand now change fur thickibility ::)
the shipping is exellent and really cheap, the price of this boots is also very reasonable. Thanks
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