I had a neopost account for 1 year and during this time I had lots of issues and eventually moved over to royal mail direct using Packetpost which is free - there is actually no need to use a franking machine anymore as you can do it all online with Royal mail with better discounts.
Anyway we cancelled the contract and 6 months later we received a bill for a rate download which we obviously didn't have top pay as we cancelled the contract and returned the machine.
After lots of phone calls they said they would credit the bill but they never did and it has been passed onto the debt collection agency!! i I literally called several times, put on hold, transferred etc very frustrating.
Beware Beware Beware!!!
My original issue why we finished the contract is because they made a rate change which downgraded my machine so I could no longer send airmail packets which I had before so had to pay an £80 charge as well!
Rubbish company use royal mail packet post it is free no need for machine and it's much much quicker as you don't have to use any labels as it's all done online in seconds just add the average weight of all the parcels, you can send 100's of packets a day by just giving an average weight takes seconds!!
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We are disappointed to hear of the problems that this contributor has experienced. This is not typical of our customer service and indeed we have many satisfied customers across the spectrum, from small businesses to large corporate and public sector clients. If the contributor would care to advise their business name we will follow up.
From the brief details provided, it appears that the negative perception of Neopost flows partly from external factors (ie the Royal Mail tariff change that followed imposition of VAT on selected postal services). While Packetpost is a good solution, it should be noted that this service is only available to customers who spend over £5000 and send more than 5000 large envelopes or packets per year. For most users, a franking machine remains an efficient way of dealing with mixed mail -- in fact, if users send more than 15 items per day, the postal discount versus stamps will cover the rental and running costs of the machine.