I subscribed to a dedicated server which included Windows server 2012 and SQL Server Web Edition and was provided with this service, however we noted that the time to browse a 1.1mb image from this web server sometimes took 20seconds. We reported this issue and they "supposedly where working on it". In the meantime we tried to tweak the machine and one of my colleagues enabled NIC sharing which disconnected us from the network. Netcetera told us that we should apply for a remote KVM service which costs some GBP50 for 24 hours. We were also told that this services is provided instantaneously if applied for within office hours. We were on a tight deadline and had no option so we applied for it and it wasn't before three hours with the DBA's and Administrators waiting in vain did they bother to provide us with this service. The even hung up on us when we used the live chat. I complained and we were credited the GBP50 . In the meantime I had opened a dispute with paypal since the service was not provided in a timely manner and we were not getting any answer from Netcetera. When we were provided we checked the throughput again and were seeing speeds of 8 seconds on the same image mentioned above. We sent Netcetera statistics from a third party site to prove our point, however they sent us an email stating that since we used the KVM, we had to pay for it. They suspended our account and also suspended an unrelated service that we had with them for the last couple of years. The demanded that we remove the Paypal disputes and pay the GBP50 that they had credited us with. We transferred our service to Rackspace and in a couple of hours we were up and running and on the contrary Rackspace personnel called us to ensure that all is well.
We lost the Paypal disputes to recover the money for SQL server and the Dedicated Server. I do not know Paypal's reasoning however Netcetera does process it's payments through them! On the other hand we recovered the cost for the unrelated service and we have engaged our lawyers to look into the matter not because it matters but because of the principle and do we have the extra money to see it through.
In a nutshell, BEWARE because this service provider uses arm twisting tactics especially when they believe that they have control of your server. If you depend on them, make sure that you backup your server, use a separate domain registrant and mail provider. Don't let them get you by the balls.
Their control panel is littered with numerous bugs and constantly crashes. My site went offline 4+ times during the few days I spent with them. Their own site often goes offline way too often, leaving me without access to the control panel/support. My site was incredibly slow, 10 seconds+ for each page, sometimes over a minute if you're unlucky. This is for a simple ecommerce system with no data, I have an exact copy of the same site with the same data on a different host which loads each page in under 2 seconds.
On the plus side, their support response time was fast, and even though the first person I spoke to clearly wasn't tech savvy and required me to explain my problem multiple times, he did put me through to someone else who fixed the problem quickly.
Netcetera has two real issues to solve : 1. There is no warning of scheduled maintenance times. So you are unable to plan prior service interruptions own actions and measures. 2. Netcetera has really weak backup service. They only replied to me saying "sorry" for loosing 1,5 months data (new clients, transactions). So if you want their service then you must master backup plan yourself and you must be ready for service interruptions with minutes notice.
other than that, on the positive side: they respond to your inquiries (with of course no result) and their service is cheap.
i have been with netcetera for around 2 years now i find there services second to none, their professionalism is unquestionable their staff are friendly helpful and polite, i have had no problems with there service or their staff in the entire time i have been with them, no complains at all, in my opinion i rank them no 1 for their services and staff i would say experts in their field, i would hightly reccomend them to anyone with first class service and staff available 24/7 you cant go wrong
Was amazed at the speed and helpfulness of the customer service from Netcetera. Purchased a hosting package with them one evening, an hour or so later raised a ticket as I was having issues - they replied 7 minutes later with the information I required.
Outstanding service 24 hours a day !!! I have been using Netcetera for more than 3 years, and I can say that their service is excellent! I have contacted them on a few occasions in the middle of the night and they always reply within minutes with an answer, even if it is not urgent! They are always very helpful!!