Had an issue migrating a site. Their 'Tech Support' stepped in to assist. At the point when they stepped in the site was fully working. They proceeded to delete the wrong database, couldn't recover it, blamed me, the customer, for supplying incorrect details which I proved otherwise and then put that many references between the two sites that they couldn't undo and sent me a message four days later to say they suggest I get a wordpress developer to look and fix the problems!
Got to say a shocking level of service. Cannot get hold of anyone other than a useless offsite contact centre. No sign of technical expertise and not a single ounce of care for customer service.
i have been with netcetera for around 2 years now i find there services second to none, their professionalism is unquestionable
their staff are friendly helpful and polite, i have had no problems with there service or their staff in the entire time i have been with them, no complains at all, in my opinion i rank them no 1 for their services and staff i would say experts in their field, i would hightly reccomend them to anyone with first class service and staff available 24/7 you cant go wrong
Was amazed at the speed and helpfulness of the customer service from Netcetera. Purchased a hosting package with them one evening, an hour or so later raised a ticket as I was having issues - they replied 7 minutes later with the information I required.
Could not ask for better customer service!
Outstanding service 24 hours a day !!!
I have been using Netcetera for more than 3 years, and I can say that their service is excellent! I have contacted them on a few occasions in the middle of the night and they always reply within minutes with an answer, even if it is not urgent! They are always very helpful!!
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