The product I ordered arrived very quickly. There was actually a mistake and the wrong product was sent. However, they couldn't have been more helpful about fixinf this issue. They were very quick in replying to my problem and arranged a solution the same day. We had origonaly arranged a product swap, however, because of my location this wasn't possible but arranged an alternative solution and the new product was despatched the same day and arrived extremely quickly. I'm extremely happy with the service provided and would recommend to anyone. Great product too!