Reply from Nextdaymattress
[REPLY]
- Reviews (9)
- dean taylor-bryant
- birmingham, GB
- 1 Review
Superb Service
I ordered a mattress inbetween christmas and new year expecting it to come after the new year on the 29th it was delivered well impressed. I also ordered a king size mattress protector but was sent a double true to their word the new kingsize protector was delivered first thing after the bank holiday.
Would recommend
- Ian
- Ruthin, GB
- 8 Reviews
Brilliant.
I ordered online a Silentnight mattress on Tuesday & recieved a confirmation e-mail of order/payment/delivery date etc and like the company name it was delivered NEXT day. What a great service, I couldn't have asked for more.BRILLIANT
- amee
- london, GB
- 1 Review
poor delivery service
ordered mattress - delivery men left it at curb and refused to bring up stairs until i gave them additional cash. i was expecting service to my door or clear indication that it was only curbside delivery.
- ken mallett
- luton, GB
- 1 Review
prompt response
I ordered a memory foam mattress,via web,after confirming delivery,and payment I received a phonecall appologising,that the mattress was out of stock,and given the option of choosing a replacement. I enquired when my original order would be in stock,i was informed Silentnight deliveries too themselves were on Tuesdays,and I would receive it AM Wednesday.True to their word, that's what happened,many thanks Nextdaymattress
Ken Mallett
Luton GB
- nicky Freud
- baldock, GB
- 1 Review
piss poor delivery service.
i ordered my mattress at 6am on wednesday for a thursday delivery. it arrived the following tuesday despite numerous telephone calls and no word of apology or explanation. nicky freud.
- mariusb
- Reading, GB
- 2 Reviews
good delivery, but they cannot deal with a change
I ordered a bed frame and a mattress, the mattress was delivered next day. but not the frame. when I asked them about frame delivery, were not able to provide me a deadline, not even in weeks (out of stock; good reason, but they took the money)! I had to ask for money back. Next time (I ordered again, my mistake) I made a mistake about mattress dimensions. I asked how can be replaced. The answer: they will accept the mattress back, but will keep 69 pounds for that, and I have to transport the mattress to their warehouse!!!
- jasmine
- Oxford, GB
- 1 Review
awesome!
My 5 happy points:
Great website - easy to use
Product was cheaper than competitors
Was delivered within 24 hours
Had great communication from delivery driver
The mattress is excellent
What more can I say...I'm a very happy customer!
- Nat
- 3 Reviews
Unable to deliver
Ordered a bed for a specific moving in date. Mattressnextday.co.uk happily took my money, then promptly emailed me to say the item was out of stock and they could not deliver. I then had to find a bed from somewhere else and the £200 I paid is still sitting with mattressnextday.co.uk for the next 7 days. DO NOT RECOMMEND.
- SazJD
- 1 Review
1 mattress
utterly disgusted with this company i ordered king size mattress by mistake 4 hours ago, and to change to a double will cost me an extra £69, and the same to cancel my order, it was a simple mistake and how come i only paid £19 delivery costs and you think you can charge me £69 and at the end of it i either receive a matress to big for my bed or pay almost £70 for nothing. I WOULD NOT RECOMMEND TO ANYONE! You cannot do this and i will get my money back after seeking legal advice on consumer rights.
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