I ordered a mattress inbetween christmas and new year expecting it to come after the new year on the 29th it was delivered well impressed. I also ordered a king size mattress protector but was sent a double true to their word the new kingsize protector was delivered first thing after the bank holiday.
I ordered a memory foam mattress,via web,after confirming delivery,and payment I received a phonecall appologising,that the mattress was out of stock,and given the option of choosing a replacement. I enquired when my original order would be in stock,i was informed Silentnight deliveries too themselves were on Tuesdays,and I would receive it AM Wednesday.True to their word, that's what happened,many thanks Nextdaymattress
I ordered a bed frame and a mattress, the mattress was delivered next day. but not the frame. when I asked them about frame delivery, were not able to provide me a deadline, not even in weeks (out of stock; good reason, but they took the money)! I had to ask for money back. Next time (I ordered again, my mistake) I made a mistake about mattress dimensions. I asked how can be replaced. The answer: they will accept the mattress back, but will keep 69 pounds for that, and I have to transport the mattress to their warehouse!!!
Ordered a bed for a specific moving in date. Mattressnextday.co.uk happily took my money, then promptly emailed me to say the item was out of stock and they could not deliver. I then had to find a bed from somewhere else and the £200 I paid is still sitting with mattressnextday.co.uk for the next 7 days. DO NOT RECOMMEND.
utterly disgusted with this company i ordered king size mattress by mistake 4 hours ago, and to change to a double will cost me an extra £69, and the same to cancel my order, it was a simple mistake and how come i only paid £19 delivery costs and you think you can charge me £69 and at the end of it i either receive a matress to big for my bed or pay almost £70 for nothing. I WOULD NOT RECOMMEND TO ANYONE! You cannot do this and i will get my money back after seeking legal advice on consumer rights.
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