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Reply from NI Parcels

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NI Parcels reviews

Good
8.7 out of 10

26 Trustpilot review(s)
Most recent review
Review company
  • Reviews (26)
NI Parcels

Review by confirmed purchaser

Excellent, reliable service at great value !

Saved me £60 on getting a sink shipped from England to NI in 24 hours! Excellent site!

NI Parcels

Review by confirmed purchaser

Good service, couldn't track the parcel but arrived safely

The service is good, I used it few times, first time everything was perfect, 2nd time there came different courier/driver, didn't had anything to confirm he took the parcel from me and the tracking didn't work at all! I was stressed till next day when customer came home from work and emailed me she received the parcel - still was no tracking for it. Will use again propably as it's the only chance for me to order DPD till they accept my aplication. I hope I won't have any problems next time.

Reply from NI Parcels

Hi Kate, thank you for your great review. I am very sorry if the tracking was not working. This is very rare but I can understand your concern. We are bringing in a new tracking system for DPD very soon with text message delivery slots for the customer.
NI Parcels

Review by confirmed purchaser

Stressful and frustrating experience which came right in the end

My initial order with NI Parcels went without hitch. 2nd time was a different matter and was without a doubt one of the most stressful experiences with a courier service. As a small business owner, I do not have time to chase up tasks which I have allocated and paid someone else to do. Nor do I need a lecture on running a business which doesn't collect customer phone numbers. Excessive use of "I can only apologise" negates the apology and makes matters worse. I don't want words I want actions which are going to correct the error. That said I have used the service for a third time as I think everyone deserves the chance to improve on their service. Still waiting for that parcel to be delivered so can't comment on the outcome.

Reply from NI Parcels

Hi Jacquelyn, I am very sorry about any issues you had. I can see that there was a failed collection on this order due to the driver breaking down, this is a very rare event. I am also very sorry if you feel we lectured you in any way. The couriers require us to provide them with a phone number for the recipient. This is a common practice for couriers, especially in Southern Ireland where addresses can be difficult to locate. However overall on this order you have been let down by the courier and we are very sorry about this and hope we can restore your faith in NI Parcel with your next few orders.
NI Parcels

Review by confirmed purchaser

Great service decent price

Good company to deal with great communications and very helpful will definitely use again

NI Parcels

Review by confirmed purchaser

good service

After an initial hiccup all was sorted out and my parcel was delivered promptly .
Paying by paypal made the transaction so much easier. I will definitely use
this firm again.

Reply from NI Parcels

Thank you Harold for a super review!
NI Parcels

Review by confirmed purchaser

Excellent Customer Service

NI Parcels win on service and on costs. No other company even comes close to them.

Reply from NI Parcels

Thank you very much Jimmy, we appreciate it!
NI Parcels

Review by confirmed purchaser

excellent fandabbidozzi

excellent great postage simply the best off all the rest great communication fab delivery could not fault 1st time user would recommend to anyone

Reply from NI Parcels

Thank you very much Emma for you fantastic review, we appreciate it!
NI Parcels

Review by confirmed purchaser

Very impressed

Need I say more, and telephone support second to none

Reply from NI Parcels

Thanks very much!
NI Parcels

Review by confirmed purchaser

great service and fast .

was verty happy with your website service and especially the price

NI Parcels

Review by confirmed purchaser

fast and realible great prices

sent a high value high weight parcle to ni from mainland uk took less then 24 hrs arrived in perfect time fully insured at such a good price wouldnt use antone else now for ni delivery

NI Parcels

Review by confirmed purchaser

Absolutely first rate!!!!!!!!!!!!!!

The service I received was absolutely excellent. It could not be faulted in any way. Indeed, the person to whom I was sending the parcel expressed his amazement at the level of service because he got it much more quickly than is the norm, given that he lives in an out of the way place. Won;t hesitate to come back shoudl i need a parcel delivered again. Hugely impressed!!!!!!!!!!

NI Parcels

very good customer service

A big thankyou to Ray i sent a parcel to Newry arrived in Belfast from England the next day then out for delivery with DHL and then the trouble started Although addressed correctly DHL sent it to the wrong address.
Spoke to Ray he said he would sort it and keep me informed and he did just that by 10.30 am the next day it was delivered correctly Ray had kept me informed and my irate customer.
Many thanks
i will use NI parcels again but maybe not DHL.

Reply from NI Parcels

Thank you Robert for your fantastic review, I passed these comments onto Ray which he was very happy about! I am sorry to hear about the issue with DHL, they are a super courier and it is extremely rare for problems like this to arise with them.
NI Parcels

Review by confirmed purchaser

Quick delivery at a good price.

Quick delivery at a good price.

NI Parcels

Review by confirmed purchaser

What can I say - Perfect transaction!

Item was picked up Friday afternoon in the UK and buyer received in Ireland on Monday. No issues whatsoever. Many thanks ((*_*))

Reply from NI Parcels

Thank you very much!
NI Parcels

Review by confirmed purchaser

Fantastic customer service & support! A++

Fantastic customer service & support! A++

Review by confirmed purchaser

Super efficient service at a low cost.

Would highly recommend NI parcels. My parcel, which was collected from Scotland and delivered to Co. Donegal Ireland in less than 48 hours , up to now it has usually taken anything from 6 to 9 days for deliveries to come from the UK, so I will definitely be using NI parcels again.

Reply from NI Parcels

Thank you very much Catherine!
NI Parcels

Review by confirmed purchaser

Excellent service.

NI parcels where excellent. Spoke to them on the phone a couple of times. Shame that CItylink let them down. Can highly recommend NI parcels hopefully by the time I've written this review they will have stopped using CITYLINK

Reply from NI Parcels

Hi Mark, thanks for your great review. Yes we have now also added DHL to this route so you can use them from now on if you do not fancy Citylink.
NI Parcels

Review by confirmed purchaser

turned up when they said and delivered on time

VERY PLEASED WITH THE SERVICE

Reply from NI Parcels

Thank you!
NI Parcels

Review by confirmed purchaser

Disgrafull an unacceptable

i had a parcel sent from Belfast to Wigan it arrived damaged , it was a £400 pound new TV moving to my new house. i had it wrapped in a duvet then coved in bubble wrap an clearly labelled fragile, when it arrived it the corner was smashed an big cracked appeared up the screen. this is not the first time time my items have been damaged on arrival 4 week previous i had 6 boxes delivered an some of them arrived damaged aswell. am not impressed with the service, will not be using yous's again nor recommend to others . disgracefull

Reply from NI Parcels

Hi Jonathan Clugston, I am very sorry if your item was damaged. I can see a claim form was sent to you. Please be aware that NI Parcel did not cause the damage to your item and this is caused by the courier and the way the item was packaged. Please send the claim form back to us and we will process this for you. You mention other shipments, however I can see this is the first time you have booked with NI Parcels, so I am unsure why you are mentioning this. Please note that we are not responsible for all shipments in and out of N. Ireland. Please do not worry, we will get this sorted for you.
NI Parcels

Review by confirmed purchaser

Excellent service

I was really impressed with the courtesy and good service provided. Would use again and have already recommended it to others.

Reply from NI Parcels

Thank you very much Roberta!
NI Parcels

Review by confirmed purchaser

Very simple and easy to use

If you have a parcel you want to sent to anywhere in the UK, I can recommend NI parcels

Reply from NI Parcels

Thank you very much Mrs Patterson for your super review!
NI Parcels

Review by confirmed purchaser

Easy booking

NI Parcels was easy to book online and the printable labels are a great idea.
The actual company sourced to collect and deliver the parcels, let the service down ,DPD. The did not read the address and went to the hotel rather than the address of the offices listed. They proceeded to have quite a bad attitude to our hotel staff who were not associated with the service arranged. They were instructed of where exactly to go, as listed on the booking information and were told that there would be someone waiting for them to hand over the parcels. It should have only taken approximately 3 minutes to get to the correct office, however, they arrived 30 minutes later having kept the person standing waiting.
Following this, NI Parcels telephoned and apologized.

Reply from NI Parcels

Hello, I am sorry to hear of the problems you had with DPD. We are now passing this information onto DPD who will look into this further. I am very sorry if the driver was rude to any of your staff, this is simply not good enough. I am glad you are happy with NI Parcels and found it easy to book online. In the future if you have any problems or questions just let us know and we will sort them out for you as quickly as possible.
NI Parcels

Review by confirmed purchaser

Excellent service....friendly people

This is an excellent service....I have been trading on line for 14 years and I don't remember having service like this from a shipping company in all this time. We sell collectible teddy bears and had an extra large teddy to ship to UK and was having difficulty in getting it there in time and at a reasonable cost. When I phoned I got through to Ray who literally sorted my shipping problem out in minutes. My extra large package was collected is and arrived with my customer two days later who in turn emailed me thanking me for the excellent service.
I certainly would recommend this company to anyone. Definitely 5 Star service !
Patricia
beargallery.uk.com

Reply from NI Parcels

Hi Patricia, thank you very much for review!

NI Parcels

Review by confirmed purchaser

Excellent service under pressure

We had a package that needed to be delivered to the north of Sweden inside a time period of 4 days from Ireland as the package contained a motorsport gearbox which needed urgent work by an engineer and had to be returned by the following week. Uni baggage and NI parcels ensured that this package was delivered in plenty of time and in pefect condition. I will definitly use this service again!

NI Parcels

Review by confirmed purchaser

Great friendly efficient service

I have used this courier Company on a number of occasions and found them to go that extra mile when was faced with some problems outside the norm. Will continue putting business their way.

Reply from NI Parcels

Thanks very much Maurice for your review and your custom!
NI Parcels

Review by confirmed purchaser

Very good service,

Well timed, pleasant service, efficient and tracked.

Reply from NI Parcels

Thank you very much for your review Cate!