Oak Furniture Superstore reviews

Oak Furniture Superstore reviews

Excellent
9.7
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
89 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Fantastic quality furniture with a fantastic service from start to finish!!!

What a fantastic product - first class service all the way through. Before purchasing we had looked at all the "major " furniture stores and nothing compared to the furniture we had delivered this week!!! It exceeded all our expectations in terms of style, quality and value for money!! I would recommend the great furniture trading company to anyone - and by the way our furniture looks a million dollars!!!
Oak Furniture Superstore

Reply from Oak Furniture Superstore

Dear Mrs Garbett,
Thank you very much for leaving such a glowing review. We really do pride ourselves on providing great quality furniture at a fraction of the price you will find on the high street and we are absolutely thrilled that you have enjoyed your experience with us. Once again, thank you for taking the time to leave such wonderful feedback, we are so glad that you are enjoying your new furniture.

With Kind Regards
Jonathan Harris
Managing Director
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

would not hesitate to recommend this company

I am very pleased with my table and chairs. They definitely finish off my kitchen. From ordering to delivery I could not fault your attention. I would not hesitate to recommend you to family and friends.

Thank you
Oak Furniture Superstore

Reply from Oak Furniture Superstore

Dear Roz,
Thank you very much for your lovely review. We are really pleased that you have enjoyed every aspect of your experience with us and that your new table and chairs are looking great in your kitchen! Once again, thank you for taking the time to leave a review and we hope to deal with you again.

With Kind Regards
Jonathan Harris
Managing Director
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Friendly, prompt and helpful

Furniture arrived within timescale quoted and I am very happy with my new table and chairs. The people that I spoke to in relation to my order were very helpful.
Oak Furniture Superstore

Reply from Oak Furniture Superstore

Dear Julie,
Thank you very much for your feedback. We are really pleased that you are enjoying your new table and chairs and delighted that you have enjoyed your experience with us. Thank you once again for leaving your review and we hope you enjoy your new furniture for many years to come.

With Kind Regards
Jonathan Harris
Managing Director
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Beautiful furniture, great all round service.

From the order process to delivery, this has been a great service with good communication. The furniture arrived well packed and I put it together myself and I would usually struggle with this task. The table and chairs are beautifully constructed and really solid, they look fab in my open plan lounge. I would recommend this company without hesitation. Thank you
Oak Furniture Superstore

Reply from Oak Furniture Superstore

Dear Jo,

Thank you so much for your lovely feedback, I'm pleased to hear that your new Furniture is taking pride of place in your lounge. Should you ever need matching Solid Oak occasional items please do not hesitate to call a member of our team who will be more than happy to help.

With Kind Regards
Jonathan Harris
Managing Director
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Excellent company thoroughly recommended

Superb table and a very good price, extremely easy to construct and fantastic quality. I will definitely purchase from you again. First class!
Oak Furniture Superstore

Reply from Oak Furniture Superstore

Dear Alex,

Thank you very much for your review. We really do pride ourselves on supplying quality furniture at a fraction of the price you would find on the high street and we are delighted that you are pleased with your new table. Once again, thank you for leaving a review and we hope to have you shopping with us again in the future.

With Kind Regards
Jonathan Harris
Managing Director
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Quality, price, service-1st class

We ordered our Oak dinning table on a Sunday and the FREE delivery was available for delivery the following Thursday, we requested Friday and sure enough it was there before 9am. It is lovely quality and the price was very competitive.
I would not hesitate to recommend this company to my friends.
Oak Furniture Superstore

Reply from Oak Furniture Superstore

Dear Ann,

Thank you for taking the time to leave such a fantastic review. We are really happy that you are pleased with our delivery service and delighted that you are impressed with the quality and value of our furniture. Thank you once again for your review and we hope you enjoy your new oak dining table.

With Kind Regards
Jonathan Harris
Managing Director
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

The service is second to non

I will be telling friends and family of the service i have received everything arrived quickly and safely the delivery drivers were on time and very helpful,my table and chairs arenow in situ couldnt be happier.Thankyou once again.regards Sandra Cottle
Oak Furniture Superstore

Reply from Oak Furniture Superstore

Dear Sandra,

Thank you very much for such wonderful feedback. We are really pleased that you are impressed with our delivery service and hope you enjoy your new table and chairs for many years to come. Thank you once again for taking the time to leave a review and we look forward to dealing with you again.

With Kind Regards
Jonathan Harris
Managing Director
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Amazing quality for a reasonable price great company

Found this family company on the internet, and ordered my goods, a little sceptical as the price for oak was so reasonable, but I certainly was not disappointed in the quality and the excellent customer service. Would definitely recommend to friends and purchase from there again without hesitation.
Oak Furniture Superstore

Reply from Oak Furniture Superstore

Dear Tracey,

Thank you for leaving such a lovely review. We are really pleased that you have enjoyed your experience with us and delighted that you are impressed with the quality of our furniture and our customer service. We pride ourselves on providing quality furniture at incredibly low prices and giving every customer a personalised customer service experience. Thank you once again for taking the time to leave a review and we hope you enjoy your furniture for many years to come.

With Kind Regards
Jonathan Harris
Managing Director
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Great service and lovely product

I ordered a table and chairs on line and was very impressed with the quick delivery of my goods. It was all well packaged and undamaged. Would recommend your company to all if they want good service and quality.
Oak Furniture Superstore

Reply from Oak Furniture Superstore

Dear Sue,

Thank you very much for your review. We are really pleased that you are impressed with the quality of your new furniture and happy with the delivery service we offer. We hope you enjoy your goods and look forward to dealing with you again. Thank you once again for your lovely review.

With Kind Regards
Jonathan Harris
Managing Director
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Superb quality furniture and extremely helpful service team.

Hi Sarah,
We recieved our new Bordeaux dark oak table and cambridge chairs this morning. After seeing the last couriers attempt to deliver my goods I was a little worried up intil this morning. I recieved an email, a text and a phone call yesterday advising me of the delivery between 8 and 10a.m. . At almost exactly 8.00 I spotted the large delivery in the road. Instantly looking more professional than before. The first guy arrived at my door and asked where I would like my delivery placed. He then went back to the lorry and unloaded the large package, with his colleague, who then wheeled it on a sack barrow/trolley to my house. Whereupon the pair of them carefully brought it into my house and placed it in the dinning room. As the packaging was damaged the lead guy opened it with me to ensure that it was not damaged. There were three boxes that had been punctured but in areas that were over voids and therefore vulnerable to any pressure on them. We were extremely happy with the the couriers helpfulness and professionalism. They were a credit to their employers.
As for the table and chairs, we couldnt be happier.
Thank you for your support and helpfulness.
Regards
Ty Bland
Oak Furniture Superstore

Reply from Oak Furniture Superstore

Dear Ty,

Thank you very much for your review. We are delighted that you have enjoyed your experience with us and so pleased that you are happy with our delivery service and customer care as well as the quality of our furniture. Thank you once again for taking the time to leave such a detailed review and we hope you enjoy your new table and chairs.

With Kind Regards
Jonathan Harris
Managing Director
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

If you want value for money and peace of mind ,look no further.

Hi you know what I am like with dealing with firms on the internet,I always feel I am swimming in a sea of sharks.But this firm has restored my faith in humanity,I ordered a
table and chairs,it came,no hassle ,good value and Ann loves it.Happy days.
Oak Furniture Superstore

Reply from Oak Furniture Superstore

Dear William,

Thank you very much for leaving such a fantastic review. We are absolutely thrilled that you are so impressed with your shopping experience. We really do pride ourselves on making the online ordering process as smooth and hassle free as possible and we are delighted that you have enjoyed your experience with us. Thank you once again for your review and we look forward to dealing with you again in the future.

With Kind Regards
Jonathan Harris
Managing Director
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Great furniture, good prices, friendly and very efficient service from order to delivey.

I found the site very easy to navigate round and placing my order simple to do. I found the office staff very polite and helpful with any queries that I had.
Oak Furniture Superstore

Reply from Oak Furniture Superstore

Dear Nick,

Thank you for your review. We are really glad that you have enjoyed your experience with us and delighted that you are impressed with our staff. We hope that you enjoy your new furniture and look forward to dealing with you again.

With Kind Regards
Jonathan Harris
Managing Director
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Exceeded Expectations

I took delivery of my new dining set yesterday. The furniture far exceeded my expectations and I have already received comments about how stunning it is. Beautifully made furniture at a great price.The delivery men were polite and efficient too. Would certainly recommend!
Oak Furniture Superstore

Reply from Oak Furniture Superstore

Dear Patricia,

Thank you very much for leaving such a lovely review. We really do pride ourselves on providing great quality furniture at a fraction of the price of high street retailers and we are delighted that you are pleased with your new furniture. Thank you once again for taking the time to leave a review and we hope you enjoy using your new dining set.

With Kind Regards
Jonathan Harris
Managing Director
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

excellent quality at a good price, let down by furniture damaged on being unpacked

Table and chairs we bought are exactly what we wanted, a perfect addition to our home. Disappointed by damage to table when unpacked and also one of the chairs.
Could understand the scuff marks and slight dents to the table as this could have happened in transit. The split in the table leg and the broken chair leg were more difficult to comprehend as everything seemed to be very well packed and protected.

However thanks to Danielle the issues were quickly resolved even allowing for the busy Christmas period. There was a delay over replacing the broken chair but this was due to that model being out of stock.

Overall my view of the company is:

Products - Fantastic

Value for money -Certainly

Customer service - Brilliant

Delivery - Needs attention
Oak Furniture Superstore

Reply from Oak Furniture Superstore

Dear John,

Thank you very much for taking the time to leave a review. We are really pleased that you are happy with your table and chairs and our customer service. We provide a personalised experience for every customer and we are so glad that you are impressed with the speed in which the issue was resolved. We hope you continue to enjoy your dining set and look forward to dealing with you again.

With Kind Regards
Jonathan Harris
Managing Director
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Very pleased with the quality of my purchase and standard of packaging and delivery service.

I had no previous experience or knowledge of this company but was really pleased with the quality and finish of the table and chairs. Even the packaging alone couldn't have been better.
I would highly recommend anybody looking for any products in this companies range to place an order with confidence.
Oak Furniture Superstore

Reply from Oak Furniture Superstore

Dear Anthony,

Thank you so much for your review. We are delighted that you are pleased with your new purchase. We provide furniture crafted from carefully selected materials to ensure outstanding quality and we are so pleased that you are impressed with your new table and chairs. We hope you enjoy your dining set for many years to come.

With Kind Regards
Jonathan Harris
Managing Director
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

amazing furniture. Very pleased.

I would like to thank you for my purchase and the way it was handled. The delivery guys were helpful too. They even took away the packaging. Would highly recommend. Well happy.
Oak Furniture Superstore

Reply from Oak Furniture Superstore

Dear Bernadette,
Thank you very much for your feedback. We strive to provide high quality furniture with a high quality delivery service to match and we are so pleased that you have enjoyed your experience with us. We hope that you continue to enjoy your new furniture for years to come.

With Kind Regards
Jonathan Harris
Managing Director
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Perfect table, perfect service!

I ordered an oak dining table and 6 chairs online and as always with ordering items you haven't actually seen , i was slightly concerned about the colour and quality of what i'd ordered. I received a call and a text from the delivery company of Friday (less than 2 weeks after placing the order) checking that Monday was okay to deliver and confirming a time. After another call yesterday just to advise that they were on their way, we received our table and chairs. They were easy to assemble, the perfect colour and of good, 'sturdy' quality. Looks perfect in my dining room and i am absolutely delighted!
Oak Furniture Superstore

Reply from Oak Furniture Superstore

Dear Jill,

Thank you for leaving such a lovely review. We are really pleased that you are happy with your new dining set and our delivery service and that you have had a pleasant online shopping experience with us. We are absolutely thrilled that you are enjoying your new furniture and hope that you continue to enjoy it for many years to come.

With Kind Regards
Jonathan Harris
Managing Director
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

nice furniture, good price ,helpful customer services

my wife unpacked the furniture and thought there was a fault. We contacted customer services and they where very helpful. In fact there was no fault it was an error on my wife's part.
Furniture is of a good quality and a lot cheaper than the high street stores.
Oak Furniture Superstore

Reply from Oak Furniture Superstore

Dear Colin,
Thank you very much for taking the time to leave a review. We provide quality furniture at a fraction of the cost of products you will find on the high street and we pride ourselves on giving our customers a fantastic sales and customer service experience. We are so pleased that you have enjoyed shopping with us and hope that you enjoy your new furniture for many years to come.

With Kind Regards
Jonathan Harris
Managing Director
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Fantastic Furniture and Service!

I just wanted to say that I received delivery of my dining set yesterday and myself and my family couldn't be happier with it! The quality of the table and chairs is nothing less than brilliant and the sales staff were very helpful and recommended the best options for us. I will be recommending this company!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Quick & Helpful

I have been in love with this set for sometime and after finally persuading my husband we ordered over the phone. It came the next day and i have never been happier :)
The girl that took my order was so lovely and extremely helpful!

A massive thank you!

Oak Furniture Superstore Details

About this company

OFS is a family run business with a rich heritage in the British furniture industry stretching back over 50 years. Our aim is to bring you superbly made high quality furniture at a fraction of the price of high street stores and in many cases we design our own ranges and pride ourselves in providing excellent customer service. We are more than happy to answer any questions you may have about our products. Please submit your queries to sales@oakfurnituresuperstore.co.uk or speak to one of our friendly team on 0800 324 7379 / 0208 338 7610. Lines are open 7 days a week from 9.00am to 5.30pm (GMT).

Visit Oak Furniture Superstore

Contact information

Call us on: 0800 324 7379 / 0208 338 7610
We live here: Oak Furniture Superstore, Kinetic Business Centre
WD6 4PJ Elstree
United Kingdom

Category

Oak Furniture Superstore is ranked 5 out of 107 in the category Bedroom

Oak Furniture Superstore is ranked 4 out of 154 in the category Furniture

Oak Furniture Superstore is ranked 44 out of 1033 in the category

Oak Furniture Superstore is ranked 5 out of 95 in the category Kitchen

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.