happy with service just disappointed that i ordered online a christmas present to be told 2 hours later that it is out of stock and will not ve able to get intime for christmas. glad to be told and for honest service though
My friend looking for a side board have already suggested she goes to Oaktree to find one because "such great styles , and brilliant service"
Lovely little bookshelf, well made in attractive woods. Item delivered first thing the following day by a very obliging and pleasant driver. I would definitely recommend Oaktree and use them again.
Amazon had run out of a product I wanted for a birthday pressie for my brother in law, so I googled and Oaktree Garden Centre came up. I ordered the product immediately and had a confirmation email, then another on dispatch and the very next day I had a package. Simples!
I bought some outdoor furniture from Oaktree Garden Centre. Wen we visited the garden centre the staff were very friendly, helpful and knowledgable. We later ordered the furniture over the phone and the person who served us (a different staff member) knew exactly what we were talking about and made sure he contacted me back to confirm they could fit in the delivery around my schedule. The next day the items arrived promptly, and the delivery men were again friendly and helpful, unpacking all the items and placing them exactly where we wanted them.
Overall and excellent experience. Will definitely be going back.
I've been looking for a dining bench for sometime when I found Oaktree Garden Centre on a google search. I found a bench which was perfect size. The delivery cost was an unexpected £5 only. The order arrived quickly, the bench was very simple to assemble and is fantastic. The bench is really good quality and looks great. Based on this I have now placed an order for a matching nest of tables.
Ordered Saturday on line ..delivered Bank Holiday Monday.. ..
Slight problem with product and sorted out on the same day.
Excellent ..friendly service.
Have saved them at the top on our computer.
Ordered table on Saturday morning and it was delivered Saturday evening by company member who was passing through. Very helpful on the phone with answering questions and organising delivery. Would thoroughly recommend; in fact have ordered again from this company - awaiting delivery this evening!!
I am not a garden centre person, generally its in and out. Today I visited Oaktree, for the sole purpose of goning to Water World. Whoa what a place. The whole place not just the water bit. Great plants with a huge range and then you get to the water bit, I say a bit I actually mean a huge bit. Inspirational, the whole place just inspires you. The staff are great. I dealt with Chris, who really looked like he was enjoying his job.
You could spend some time in there and come away with some great ideas. Didnt think it was that exspensive either.
Oaktree, more than a garden centre.
Love the product. As described. Good quality. Good price. Only complaint is I requested a Thursday delivery to coincide with my day off (I was specifically called & asked when I would like delivery!) but it turned up Wednesday. Only luck I happened to be in from work.
Unfortunately the product I ordered was
out of stock but I received a prompt phone call to let me know and an even faster refund. This allowed me to go online and buy what I wanted off another website before my item sold out completely. Despite my item being out of stock, I would shop with Oaktree again as the customer service was excellent. Staff were very friendly which in my opinion makes a big difference.
Would have been better if the parasol base had been included, a slightly higher price would have been ok to cover this I think. Most of the protective plastic caps on the chair arms were missing. The protectors for stacking were different colours. All parts were there but the spanner bent too easily.
We are pleased with the actual goods.
I really needed an extra garden table and chairs for the next day in the Kettler range but this was not available to purchase locally, Oaktree Garden Centre says delivery next day I admit I was sceptical, I ordered just before 3pm and it arrived by 11am the next morning really well packaged, what fantastic service I thoroughly recommend Oaktree and would not hesitate to use them again
Had to call the shop rather than complete online and they couldn't have been more helpful. Will definitely been using them again!
Bought an expensive swing seat for the garden - the price was good and it included overnight delivery.
Unfortunately there was a problem with delayed delivery but this was the fault of the courier not Oaktrree Garden Centre, The garden centre kept me in touch and dealt with the problem superbly - so despite the delay gave a brilliant service. I would order from the again without hesitation.
Website failed as I was paying, received no confirmation, rang them, confirmed but never got the email......when forwarded confirmation of delivery came it had no time window for delivery, no tracking number, and no details of who courier was.....tracking number was then sent. They use nightfrieight as a courier who do not allow you to track your delivery via their website. The product we bought was excellent though.,
An true example of how to treat a customer.
When a company price matches Internet prices, offers exceptional customer service and is local you can't help but buy from them and then write a positive review. They delivered my order at no extra cost, sorted out a small error with no fuss whatsoever and were friendly throughout all negotiations and dealings. Many thanks.
We bought the small table to go with the two seater bench we already have, and it matches perfectly. Very pleased with the product. Doubles up as an extra seat if needed.Just need some nice weather so we can use it more !! The only criticism is the lack of communication from the company, a timed delivery slot, perhaps a contact phone call to ensure the customer is home when the item is delivered? We had to contact the Company to find out when the item was going to be delivered.
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