I ordered a table lamp from Ocean Lighting after searching the internet for the perfect one to match our newly decorated bedroom. Delivery was fast and efficient and the lamp was packaged well. As the lamp did not match our colour scheme, I returned the lamp and was refunded in full. Thank you once again !
Ocean lighting provided really great customer service. They communicated well, so I knew what was happening every step of the way. And what's more I love my new lights.
Very easy to place orders but they do not let you know if the item is out of stock and you are left waiting wondering what has happened to it.
The item itself is lovely, it's so nice this is the second order I have placed for the same item.
THE PRODUCT ARRIVED AS PROMISED AND WORKED VERY WELL ON THE CRYSTAL LIGHTING
Our first experience of Ocean Lighting and what a pleasure it has been. We love the lights we bought but loved the service just as much. We are undergoing major renovations and Ocean Lighting have been the best people to do business with by a mile.
I ordered a number of Click Deco light switches, all of which were advertised as being in stock. I placed the order on 31st October and the order was meant to be delivered next day.
Unfortunately, even though products were advertised on their website as being in stock, some of the items I ordered were out of stock. That's fine, however, Ocean Lighting failed to notify me of this and it wasn't until I emailed them 5 days later to enquire as to where my order was that they told me some items were out of stock and delivery would be a further 3-5 days.
The order was finally delivered a total of 12 days after the date of order.
I would highly recommend that Ocean Lighting at least email customers if they order out of stock products to let them know. All I can say is it's a good job I wasn't in a particular rush for these items.
Arrived in two days, also courier sent e mail stating time for delivery, didn't need stay home all day, hovever this e mail only arrived in pm, had they sent earlier could have planned better. Would recomend both companies.
What a great company this is. You have a wonderful selection of quality lights at reasonable prices. The website is very user friendly and the communication is first class. Delivery is perfect. I had to reschedule mine as it was inconvenient. It arrived today as requested and perfectly packaged. Unfortunately my new extension is still being built so I can't put the light up yet but I know it'll look fantastic. Thank you all at Ocean Lighting!
We've been looking for a table lamp for a while now but haven't found anything......I did a quick search on the internet and found exactly the sort of thing we have been looking for at Ocean Lighting. We both new straight away it was what we wanted! We are so pleased and at half price we were happy with the price!
I would definitely use this site again easy to find what you want. The lady who I contacted was very efficient and polite took my order and payment advised how long delivery would take. I was sent a text advising me when my goods would be delivered and if this was not convenient I could change it. The goods arrived exactly as they said the would in perfect condition.
I would definitely use them again and recommend to my friends.
Mrs Johanna Scott
The Eglo Sabana light is lovely and very attractive in my kitchen. The biggest disappointment was that the bulbs sent, (I ordered an extra three) were not the right size. In fact nowhere near the right size the bayonet being about three times too small. Had to purchase a 45mm dia ES-E27 bulb at a cost of £1.15 the next day.
I sent a text regarding the bulbs as soon as I received the light but got no response.
C M Henderson.
The girl in the shop was well informed and helpful. It was a nice showroom to look round though not easy to find! My only gripe was that we were told the items would take about 3 to 5 days to arrive and it was nearer two weeks when we were away so had to rely on a neighbour to accept them. Also meant by the time we opened them we were past the 48 hours checking for breakages time.
The website was good and easy to use, ordering process was simple and delivery service was very precise with updates and times, even down to a 1 hour slot for delivery, which was adhered to exactly. Quality of the light I chose was very good and the electrician who installed it said he was impressed with the standard of the fitting and ease with which it went up. For the money I spent, I was not at all disappointed and would certainly return to Ocean Lighting again, as well as recommending it to other people.
Web site worked well and was easy to navigate and use. Goods were well packed and, mostly, promptly delivered. What irritated was that when website says 'in stock' but that is not necessarily true. It means that their supplier has them in stock, though that may not always be case. I recently bought light switch that was 'in stock' and have still not received it as the supplier was not able to send one to Ocean. I am told it has now been sent so not able to meet the 3 to 7 day delivery advertised.
The staff are very pleasant and, courteous. The order was dispatched very quickly, received e-mail advising order was dispatched, then texts to say when it would be delivered. This company certainly know how to communicate. Its a shame other companies can't be the same.
Very easy to deal with, really. An acceptable wait before order dispatch and they use top fulfillment company to deliver the order - right within a one-hour window that they pre-advise you of by email. Best delivery service I've ever used on the evidence of that!
Products well-packed and to spec - though haven't yet installed them.
NO COMPLAINTS AT ALL WHICH IS UNUSUAL THESE DAYS WITH CARRIER SERVICES. THE PACKAGE ARRIVED EXACTLY WITHIN THE TIMESLOT. IT WAS WELL PACKED AND IN PERFECT CONDITION. I WOULD DEFINATLEY RECOMMEND THIS SELLER
I have been doing business with Ocean Lighting for a few years now and have found them so helpfull, with customer service and their deliveries are faultless.
Would not look anywhere else, for my lighting needs
I bought an LED version of an S15 bulb the standard Bell bulbs kept getting blown after a short spell. It's for a continental headboard and I use the space above to put my Blu-Rays and it was getting hot. So I ordered the LED version which is 2.5w and gives the same amount of light as the 30w version. It also doesn't get hot so my discs are safe. Good price delivered very quickly and I had a good look at their site! I'm a fussy git and even I found stuff I liked on there!
Check it out you won't be disappointed!
Kind regards Anthony
This is the second time I have bought lighting from Ocean Lighting and the second time I have been delighted with the products received and the excellent service. The day before delivery I received a text that delivery will be the next day and was given alternative options if this was not convenient. On the morning of delivery I received a further text giving me a time window of an hour for delivery plus other options for delivery if I would not be home. Delivery was then made exactly within the hour window - perfect - thank you.
The lighting were bought were described well and work a treat they are exactly what we wanted. Infact we bought another one for the living room! My daughter is now wanting one for her bedroom so it seems we will be back for more. Delivery was on time and on we were informed by email as to the timing of it. would use again and probably will in the next couple of weeks
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