OfficeGopher reviews

OfficeGopher reviews

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Very poor customer service, item not recieved

All was straightforward with my first order, but I entered a different delivery address on my next order (nearly a year later) and the system registered the new address but didn't attach it correctly to the order so it got sent to the wrong address. They refuse to refund in full or resend to the correct address saying it's my fault rather than their system error. A complete brick wall trying to communicate with them and I've lost my money and no order. It's a small order but still theft if they take the money and don't supply the goods. I would be very careful and double, triple check all the details are correct with your order if you use them at all. Looking around several other review sites the main downfall of officegopher is appalling customer service and refusal to correct problems when things don't go right. I won't be using them again which is a shame, but I can't risk it on a larger order.

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Review by confirmed purchaser

Very fast service

Goods arrived in perfect condition the day after they were ordered.
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Review by confirmed purchaser

Great Value

Arrived very quick will use again Great Value
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Review by confirmed purchaser

I have always enjoyed a Gopher

Service good,photo paper excellent
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Review by confirmed purchaser

excellent

very pleased with item and dispatched very quickly
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Review by confirmed purchaser

Very good value and quickly delivered

I would order again
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Review by confirmed purchaser

Quicker than the average, BooBoo!!

The baskets we purchased were exactly as described and the delivery time was fantastic.
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Review by confirmed purchaser

Exceptional service, unbeatable customer care and super-fast delivery!

I used OfficeGopher for the first time last week and was completely bowled over by their amazing, well-priced range and ultra-fast next day delivery service. I will never shop anywhere else for office equipment after such a positive retail experience!
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Review by confirmed purchaser

Good Delivery as Promised

Very pleased with the product I will definitely use this company again.
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Review by confirmed purchaser

Fast, speedy and good value for money

Fast delivery, next day... and the cheapest prices I could find for Office Stationery online. An excellent job, well done....
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Review by confirmed purchaser

efficient delivery, cheaper prices than other online retailers

It is the first time I cam across office gopher and I am glad I ordered with them. Their prices were cheaper than other online retailers, especially Amazon and the delivery was completed within 16 hours, which is much quicker than expected. I am very pleased with their service and I will be ordering again. Thanks guys!
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Review by confirmed purchaser

Quick responce no quibble

Good service no nonsense approach
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Review by confirmed purchaser

brilliant company

Would definitely recommend
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Review by confirmed purchaser

Quick & Efficient

Received the item, as described with very quick delivery. Very pleased.
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Review by confirmed purchaser

Step stool delivered quickly but in dirty condition

I was pleased the stool arrived so quickly but dismayed at its dirty condition, covered with black marks which I am not sure I can remove . I am also disappointed thta despite several attempts to contact gopher, E-mails have just bee returned. I will not use this company again.
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Review by confirmed purchaser

All good.

Good price & fast delivery - what more could you ask!
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Review by confirmed purchaser

good but a little slow from process to delivery

The processing system is a little slow from inception to delivery.
Quality of product is good. Will use again.
officegopher.co.uk

Reply from officegopher.co.uk

Dear Lucy

Thank you for your valued review. I'm sorry to hear that your order was not delivered as quickly as expected. I've checked your order and found that you order Friday morning, we would usually have expected you to have received this the following Monday. According to UPS you did not receive your order until Tuesday and it would appear that this delay was with UPS.

However if you would like to email us I will arrange for a discount code to be sent to you for next order as a gesture of goodwill.

Kind Regards
OfficeGopher
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Review by confirmed purchaser

By Eastonia GREAT SIRVICE

Order some pens on Friday 12 April 2013 from Office Gopher .Co .Uk who's Registered Office is in Cambridge, the good were delivered to our home in Northern Ireland, on Monday 15 April, now thats what we call Service.
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Review by confirmed purchaser

Poor quality goods in inadequate packaging

I purchased two Aluminium display frames.

They arrived loosely packed in unsealed , lightweight cardboard boxes. Not surprisingly one was damaged.

The quality was poor and I am still trying to get the returns procedure so that I can return the goods and get a refund.
officegopher.co.uk

Reply from officegopher.co.uk

Dear Michael

We're sorry to hear that you found the display boards not of an adequate quality. I trust also that you are now happy that your refund has been received.

We have asked our dispatch team to look at the way in which this product is packaged for dispatch in future and we value your feedback accordingly.

We sincerely hope this experience has not put you off using OfficeGopher in future and would be happy to send you a discount voucher as a thank you for your feedback and as a gesture of goodwill.

Regards

OfficeGopher

officegopher.co.uk Details

About this company

Visit OfficeGopher

Contact information

Call us on: 0845 544 1481
We live here: Salisbury House, Station Road
CB1 2LA Cambridge
United Kingdom

Category

OfficeGopher is ranked 298 out of 449 in the category

OfficeGopher is ranked 56 out of 73 in the category Office Supplies

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