This review is not about buying from these people, but from working for them.
Your day will start at 6am and end around 5pm, yet you will only get paid for 7.5 hours. The drivers lose about £400 a month in unpaid work. There is no recognised union and so if you complain you will be summarily dismissed.
Simply - there is too much to do within the timeframe allowed. The area covered is around 100 miles. On a motorway that would take a car about an hour and a half. You're already now down to six hours paid working time if you could manage that speed! Subtract a further two hours at the depot for sorting and scanning the stock, loading the van, printing out the paperwork and completing van checks and daily/weekly/monthly company sheets and you've only four actual hours to deliver or collect at around 50 locations, thats if you can average driving speeds of 70mph of course (which you can't because of the vehicle limiter @ 56mph). The products are "desktop delivery" which means boxes of paper etc have to be taken to the floor level and actual desk/cupboard where the customer wants the product. Which is ok but it takes considerably more time, this isn' t just go to the front desk, "sign here" "there's your stuff" and gone in less than a minute. Especially when only a wonky-wheeled sack cart is provided so sometimes one person collecting over 40 boxes from an above ground level could be at a single drop for well over an hour. Factor in the 56mph vehicle limiter, the one way systems and 'pedestrian' and/or 'no loading after 10am' zones in city centres, or single drops that are nowhere near any other drop that take another hour just for one packet (that cannot possibly be cost effective and would be cheaper to post) and with an average of 50 drops per day it soon becomes a mammoth task to complete all drops within an effective 4 hours paid delivery window.
The final pettiness of this company though has to be when you take the van to the fuel station. You are given two cards, a BP card to pay for the fuel and a Nectar card - yes THEY get the points and you have to record the number of Nectar points on your manifest. They don't even let you have any little perks!
So, in an ethical and moral climate, do you really want to do business with people who exploit the front line workers?
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