Olivia Samuel reviews

Olivia Samuel reviews

Excellent
9.7
from 0 - 10
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Review by confirmed purchaser

Beautiful invitations and thank you cards

We ordered everything at once - invitations, name place holders and thank - you cards. Everything arrived immaculately wrapped and perfectly presented. Great service.
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Review by confirmed purchaser

Superb Quality and Service

We ordered my daughter's wedding invitations from Olivia Samuel, the website was easy to use, and we had to order bi-lingual invitations (English and Spanish) but the whole process was easy. The order took less than two weeks and during that time we received a proof copy that we needed to confirm was correct. The invitations arrived extremely well packed and they are gorgeous. As my daughter is having a black and white themed wedding, the invitations are black and white and they look stunning. I think the fact that the quality is so good and the website so easy to use is a great attraction. Thank you.
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Review by confirmed purchaser

Absolutely stunning

The winter wonderland invitations are just so beautiful, I can't wait to send the out! My mum was moved to tears when we showed her so I know they are perfect. Everything was so easy and all the contacts we spoke to were so friendly and helpful. Absolutely fantastic!
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Review by confirmed purchaser

Friendly service to boot

What good service from beginning to the end by this company! I can't recommend them more highly , try them now!
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Review by confirmed purchaser

Excellent quality and wonderful helpful service

Would definitely recommend Olivia Samuel, the quality of the invites for the price is excellent. We opted for the cream invites with Navy ribbon and saved money tying the ribbon ourselves, this came pre-cut and they look amazing.
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Review by confirmed purchaser

Super!

I found this site easy to navigate and browse and the company and it's people easy to deal with. The service was personal and efficient and the end product was beautiful.
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Review by confirmed purchaser

Very good on the whole

My only critism is a line wasnt left in to write people's names on the invite. Other than that every time ive used them they've been great. I will use them again.
Olivia Samuel

Reply from Olivia Samuel

Hello Karen,

Thank you for your review. We always print according to the pdf email proofs that are approved by the customer. You chose our gatefold Verona design and chose to have the ribbons tied by us. On this stlye of invitation, once the ribbons are tied on the front it is not possible to write the guest names inside (without untying the bow). And, since you did not choose to have the guest names printed inside, the only option was to use informal wording that did not require the guest names writing.

If ordering any further personalised items for your wedding please do take full advantage of our free proofing service that allows as many free amendments as you require until your wording is just how you would like it before you approve.

Kind Regards
Olivia Samuel Team
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Review by confirmed purchaser

Would def recommend

Great service, quality and price. Free samples too
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Review by confirmed purchaser

beautiful top quality products and fantastic customer service- will definitely order again.

Beautiful wedding invitations that are classy and the beat quality. Could not fault the service and will definitely be ordering again.
Thank you!
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Review by confirmed purchaser

Very pleased

Good service and great products. Always able to speak to someone.
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Review by confirmed purchaser

Top quality, best service and a huge range of products make this website a winner.

The products offered by Olivia Samuel are top quality and the service provided is second to none. It is hard to imagine any other company shipping off a large order within a few days and everything is beautifully wrapped to prevent any damage. I would not hesitate to recommend this company to anyone, knowing that they would also receive the best service available, and they would be completely delighted with their purchase.
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Review by confirmed purchaser

Beautiful order of service cards really pleased thank you

Amazing really good quality very fast very attentive excellent service
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Review by confirmed purchaser

Really great service

This company are efficient and really polite. I managed to speak to someone each time I had a query, and email responses are prompt. Delivery of invitations were on time and they look great. Would definitely recommend!!!!
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Review by confirmed purchaser

Fabulous, friendly and fast

I fell in love with my invites as soon as i saw them, my sample arrived very quickly and once i ordered they arrived within a week. I also wanted a different ribbon to what was provided and when i rang to speak to an adviser they couldnt have been more helpful. My order arrived safetly with the correct ribbon. One happy lady :-)
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Review by confirmed purchaser

efficient, great range and quirky -perfect

We really liked the range, due to finances we opted for the budget "mummy and daddy are getting married" invitations. We are so pleased with the efficiency and quality of the cards. Can't wait to post them.
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Review by confirmed purchaser

Brilliant

Fantastic. Im so pleased with my invitations. Quick, friendly service. Lovely quality products. Fair prices. Couldnt have wanted more. Thank you.
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Review by confirmed purchaser

Amazing, fast and exceeded expectations!

We received our printed invitations 4 days after ordering them! They came packaged so well and couldn't believe the quality of them. We are over the moon with them and will be ordering our table names and menu's very soon! Thanks Olivia Samuel! Xx
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Review by confirmed purchaser

5* service. Defiantly recommend!!!

Just received my invites from Olivia Samuel. Firstly I'm shocked at how quickly after order I received them. Everything was exactly how I wanted and the customer service was ten to none. I am thrilled. Thank you so much x
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Review by confirmed purchaser

Great service,loved the invites, shipping costs very pricey!

Loved my invites looked exactly as expected was very happy with them! Although i did pay over £20 in shipping which i thought was a little pricey! Great service though!
Olivia Samuel

Reply from Olivia Samuel

Hi Emma,

I am glad you were pleased with your invitations. Our usual delivery charge is £6.50 for most UK areas but I am afraid our carriers classify certain Scottish post codes in a different price bracket.
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Review by confirmed purchaser

Frustrated Bride

I have received our Wedding Invitations and they are beautiful but however I have contacted the team at Olivia Samuel regarding my Order of Service and I have not received any feed I am getting a bit frustrated with the situation to date no one has yet got back to me (03/03/14).
Olivia Samuel

Reply from Olivia Samuel

Dear Angela,

I am glad you were pleased with your invitations. I understand you ordered your invitations and Orders of Service at the same time. As advised we do often split customer orders at our cost (because we have to pay two lots of courier delivery costs) so that customers receive their invitations quickly at the expense of their 'on the day' stationery. This is especially the case when the wedding is more than 6 months away or the customer does not have wording for certain items yet.

We proofed and shipped your invitations very quickly but I appreciate it has taken longer than usual to proof your Orders of Service and I am sorry you were not informed of any delay. We received an email from you yesterday evening (Sunday) to chase your proof. We do not work on Sunday's I am afraid and it can take us most of Monday to answer all the emails from the weekend but you should now be in receipt of your Order of Proof.

I hope you will be equally pleased with your Orders of Service upon receipt.

Kind Regards
Olivia Samuel Team

Olivia Samuel Details

About this company

Visit Olivia Samuel

Contact information

Call us on: 0845 5399594
We live here: Unit 9 Northam Business Centre
SO14 5RP Southampton
United Kingdom

Category

Olivia Samuel is ranked 1 out of 11 in the category

Olivia Samuel is ranked 5 out of 14 in the category Stationery

Olivia Samuel is ranked 1 out of 10 in the category Wedding

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