I booked a room at the Sofitel London Heathrow using olotels.com for the 18th November 2013.
When I arrived at the Hotel I was told there was no reservation and that the reservation had in fact been made for the 18th December!
I had no other option as it was too late to change to another hotel, but to pay an extra £100 on top of the £175 cost which Olotels had already charged me. So in total I had to pay £279 for a room which should of cost £175.
I reported this to the olotels.com and they have issued a full refund but I am still out of pocket £100. I told olotels.com that I expect to be compensated for their error.
4 days have passed and I had heard nothing so I contacted them today to ask when they will be compensating me.
They have now requested a copy invoice from my stay at the Sofitel Hotel.
I will supply this to them and update once I have heard back either way...
The hotel has 5 parking spaces
This information must be specified because this was a very important criterion for me
so disappointed by this lack of information
If not olotels.com very well service
Organisation und Abwicklung erfolgte reibungslos, danke
Beautiful hotel near the university of Barcelona, you can walk easily to the ramblas.
Good service, nice room.
The swimming pool is beautiful.
Just bakery are horrible. I just take one with my coffee to the bar, horrible mainly i'm french.
El hotel estaba muy bien, la habitación genial.... Sólo pase allí una noche pero no me puedo quejar.
No conocía esa zona de Madrid y me costo encontrarlo un poco porque esta dentro de mercamadrid, pero con que me hubiese dado cuenta de ese detallé lo habría encontrado a la primera.
Lo recomiendo, es hotel de lujo a muy buen precio
immer gern wieder
Just booked at room, was able to print the voucher after the transaction went through. I never did receive the email confirmation. Called the hotel, they do not have my reservation. Worried.
I just sent an email to the email address you provided with my booking number.
Unfortunately we were unable to print out our voucher - despite several approaches have still not been able to do so. Have to trust that when we arrive at our hotel, there will not be a problem !!
So this summer I had booked a room through olotels.com. The price was half of what other ordinary companies would take, which made me a little bit suspicious, which led me to do a little research (before I booked). I found different stories with dissatisfied customers aswell along with very happy customers, so I thought I would just take the chance and try it out.
Long story short, I booked a room for about total 250 EUR, when I came to the hotel they said I had no room booked in my name and that many people come to them claiming olotels booked a room for them, which they apparently didn't.
I wrote to olotels trying to get my money back, sent them the invoice of my payment and no answer ever since.
Gostariamos de uma posição do Olotel, fizemos uma reserva no mês de agosto para hospedagem entre os dias 04/12/2013 a 17/12/2013 no Extented Stay America Orlando - Lake Buena Vista, porém ligamos no Hotel na data de hoje e a reserva não consta. Perguntamos para atendente sobre a possibilidade do Olotel confirmar a reserva próximo a data, a atendente disse desconhecer, pois, se trata de um período de alta temporada e tem poucas unidades disponíveis, queríamos que o Olotel nos desse um retorno sobre nossa reserva, abaixo segue os dados:
Aguardado uma posição do Olotel para alterar a qualificação, pois, não consegui contato diretamente com o Olotel, talvez por ser do Brasil e não ter uma central em nosso país.
José Ricardo Formigoni
Really Nice location of the hotel. Easy to locate from the airport. The room Was nice. Breakfast Was Nice, but some days better than others. The hotel is quite old.
otel.com took the money when we ordered the room. That is not ok, several months before the stay.
We received a call from the fraud department of our bank today to confirm that we'd made a purchase from France. We became a little concerned about our reservation after that and after reading some of Olotels reviews. The money has not come out of our account yet, but I called the hotel just now and they DO have our reservation! Yea! We are hoping this helps someone else out there, who's a little concerned about booking through Olotels.
Buon hotel per visitare Parigi.
Vicino alla metro Lamarck, a 10' a piedi per la basilica del Sacro Cuore.
Hotel sistemato da poco e camere piccole ma molto carine.
Bagno piccolo e assenza di phon, tv 40'' ma solo canali francesi.
Colazione continentale buona e abbondante, personale molto disponibile e simpatico.
Sotto avete una boulangerie molto fornita e piena di tanti dolci.
Per visitare la città lo consiglio vivamente.
During the booking process the cancelation policy never loaded. After waiting five minutes I went directly to the hotel's website and figured the policy would be the same (small fee for canceling prior to 24 hours). When I paid, learned that the policy was total refund for canceling.
When I brought this disparage of policies to Olotels customer service I was put into an endless loop of auto responses.
I stayed at the hotel, so the cancelation policy wasn't an issue. The price was very good but the room you get will be one lesser rooms. In my case, the room had a bad view, required traveling in two elevators and walking under the street in a tunnel. The room was nice and since I didn't spend a lot of time there except for sleep (and it was quiet), the bad didn't matter much.
I booked a room through olotels.com, received a voucher by email, and my credit card was charged. When I called the hotel directly to confirm the reservation, they had no record of my booking! DO NOT use Olotels, it is a sketchy business that can't be trusted.
Alloggi Sardegna si trova nel quartiere Cannaregio, posizione molto comoda perché è a due passi da P.le Roma, dove si trova la stazione dei treni e dei pullman, ma dal B&B si può raggiungere in poco tempo e a piedi anche il centro di Venezia per visitare i luoghi più famosi.
Vicino al B&B si trovano vari Pub e ristoranti, frequentati soprattutto da persone del posto (per chi volesse fuggire un attimo dalla calca dei numerosi turisti).
Al nostro arrivo abbiamo avuto un'ottima accoglienza da parte della simpaticissima e cordialissima signora Maria, che ci ha consegnato una cartina di Venezia e ci ha fatto un pò da guida consigliandoci cosa visitare e dove mangiare.
il B&B è pulitissimo e molto accogliente, in pieno stile veneziano, ve lo consigliamo vivamente!
I booked Couples Negril in Jamaica last nite. For some reason the transaction was denied by my credit card company. I just figured that it was an unsavory site that my credit card would not deal with. I was kind of freaked out, but thought well good nothing happened since the transaction was denied. Today the security division of my credit card company called me and asked if I had indeed used my card on the olotels.com site and I told them yes but that it had been denied. They advised that I have been charged. As yet I still do not have confirmation of reservation at Couples Negril, but my credit card has been charged. Normally I get confirmation of reservation and then my card gets charged.....definitely not like this. So I am freaked out to say the least. I hope that I can give you a good report as this moves forward....as I need to book flights to go with my hotel.....
Canadian Traveling to Jamaica for the first time
Update Nov 10/13 Well it took 2 days for Oletels to contact me and advise that they could not fulfill the rooms/rates they had advertised but that for $677.00 more they could go ahead and book me in. (Remember they had already pre-authorized the first amount on my credit card). I said no thanks please cancel everything and refund my credit card. By day 4 my credit card still had a pre-authorization to them, they advised me to forward the email to my bank to have the pre-authorization removed ......it was removed by evening of day 4. I am pleased that some clients are having good service and satisfaction with this company.....I cannot use them again...to nerve racking.
Casper Resenbro found this review useful
Here is the sequence of events that has just played using http://www.olotels.com/
1) I was looking for a double room for my girlfriend and I - cheapest possible hostel. I find a great hostel and it is saying “Double Room” $68 pr. night. (My search criteria’s was 3 night(s) - 1 Room(s) : 2 Adult(s))
2) I receive four emails from Olotels.com. In my customer voucher under “Type of room” it says “"(extra beds: 7) - - Room Only"” - I think this is very confusing, so I try to call the hostel to get them to confirm my double room.
3) The hostel can’t locate my booking and they have NOT received any booking under my name.
4) I write to Olotels.com and ask if they can confirm my reservation and confirm my double room
5) Olotels.com writes back and says that “We confirm that the room you have booked is a shared dormitory with 7 other beds “
6) I called them and asked what the hell was going on. Olotels.com answered me that they had some “problems” with their supplier (the hostel) and that they haven’t made a deal with them yet. Note that the problem wasn’t too big to have them as a hotel on their webpage. Anyway, they said that they were working on my reservation but it could take several days to change. I asked him what he would have done if I booked the hostel 1 night before arrival and his answer “then this wouldn’t have happened”
Please please please - Do not use this company!
Casper & Laura
Sehr günstiges Angebot für ein 4 Sterne Hotel in Berlins Stadtmitte. Einfache Buchung und gute Bedingungen, d.h. Stornierung war noch ohne hohen Kostenaufwand möglich. Und das bei dem Preis!
I booked a hotel stay in Malaga through olotels.com. I was a relative novice to booking accommodation in this way but was delighted with the simple, fast and efficient service. I also got a better deal with this site than others I had browsed. After booking, I had to change my dates by 1 day and again this was no problem. They emailed the revised booking details very quickly and refunded the extra day that I had originally paid for immediately. On arrival at the hotel, everything was in order and we had a very pleasant stay. I would definitely use olotels.com again.
We booked a hotel in Madrid using Olotels which provided a great deal. Within minutes of the booking we received the confirmation. When we arrived at the hotel everything was as per our reservation and we were given a great room. We will use Olotels again in our future trips.
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