Olotels.com reviews

Olotels.com reviews

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8.0
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Review by confirmed purchaser

parfait

Réservation FACILE pas de mauvaise surprise à l'arrivée et surtout meilleur prix.
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Review by confirmed purchaser

Brilliant price. Easy service

All went through smoothly.
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Review by confirmed purchaser

Simple, straightforward, quick service

Was initially unsure re booking via online agent, however the service was quick, straightforward and stress free.
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Review by confirmed purchaser

Fast, clear and effective

This has been my first time with Olotels. All worked fine and I'm happy to recommend it for your next booking
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Review by confirmed purchaser

Satisfactoria

El hotel está situado muy cerca de la ciudad de las artes y las ciencias, el oceanográfico, etc. La atención de la recepción fue muy buena y nos dieron todas las explicaciones necesarias. La habitación era de tamaño correcto y estaba perfectamente limpia. La única pega que puedo ponerle es que en lugar de cama de matrimonio nos pusieron doble cama.
El buffet correcto, no espectacular. Si te quedas muchos días probablemente se haga monótono y aburrido, pero cumple con el precio.
Del resto de estancias del hotel no disfrute, con lo cual no puedo opinar.
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Review by confirmed purchaser

Super ok +++++

Tutto ok +++++
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Olotels VERY VERY UNRESPONSIVE - 6 emails still no answer!

Made a booking for March 2014, got a confirmation email and when I rang the hotel I was told the booking was made and then six hours later it was cancelled with no explanation.
Hotel could not help me because I booked through Olotels.
Made phone calls to Olotels and was promised someone will contact me, 2 days later still waiting.
Sent numerous emails, still waiting.
Payment has been withdrawn and I have no room.
Stressing out, don't know what else to do. Very disappointed.
Olotels.com

Reply from Olotels.com

Dear Jenny,

Thank you for your comments!

Please provide us with your reservation number so we can contact you and provide you with a suitable solution.

We remain at your service.

Best regards
Olotels Team
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Voucher is worthless at the hotel

Tried to confirm my reservation directly with the hotel and they do not have any reservation in my name and told me the voucher was worthless to them as I was not in their system. I have spoken with Olotels and Marriotts both several times to no avail. I am to arrive tomorrow and the hotel says I have no reservation. Olotels is nice on the phone when I can reach them but I still have no confirmation # for marriotts for the hotel to find me as my name is not in their system. Very disappointed and stressed. Not what I needed right now....
Olotels.com

Reply from Olotels.com

Dear SC Cox,

Thank you for your comments!

Could you be so kind as to please provide us with your reservation number in order for our team to clarify the situation you have brought to our attention? We will then contact you directly.

We remain at your service.

Best regards
Olotels Team
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Olotels is VERY UNRESPONSIVE - four inquiries and still no response.

I booked a hotel room in London for next month through Olotel and never got a confirmation email from them. I got one phone message saying I needed to call them about the booking but when I called back, no one answered. And now there is an Olotel charge on my credit card from France, which is strange because I did not book anything in France through Olotel. I have sent four emails to Olotel through their website about these two issues but have yet to receive a response from them. They suck.
Olotels.com

Reply from Olotels.com

Dear Paz,

Kindly note that in the absence of a reply from your side providing us with your reservation number, we will consider your case closed.
We remain at your service at any time.

Best regards,
Olotels.com Team

*********************************************************************************

Dear Paz,

Thank you for your message!
We would like to further investigate the situation you brought to our attention.
Kindly provide us with your reservation number, or with the e-mail address used to make the reservation, along with the name of the hotel, the city and the dates selected for your booking, as these are search criteria helpful in locating any booking in our system.

Best regards,
Olotels.com Team
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Strange behaviour

4th of february booked hotel in Thailand, Karon. 10% payed as requested. rest should be payed 15th. Nothing is charged, support doesnt answer emails. I am really lost with this situation. olotels, please contact me

UPDATE. olotels representative contacted me and hopefully things are sorted out. Thank you for such quick response!
Olotels.com

Reply from Olotels.com

Dear Juri Kopotko,
We thank you for your comments and for the opportunity to constantly improve our services!
Please note that we have already replied to you via e-mail.
Please be so kind to send us your comments to our e-mail address customersatisfaction@olotels.com
We remain at your service for any other information.
Olotels Team
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Olotel came good!

After initial problems with Olotels I have now received a full refund. Thank you a very happy outcome.
Olotels.com

Reply from Olotels.com

Dear Lindsay Kierman,
We thank you for your comments and for the opportunity to constantly improve our services!
Please note that we have already replied to you via e-mail 45 minutes ago with the final resolution for your case.
Please be so kind to send us your comments to our e-mail address customersatisfaction@olotels.com
We remain at your service for any other information.
Olotels Team
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concerned

I received al call from customer service at olotel this morning, I then changed the Email address at their request to have the confirmation and voucher sent to me . I did receive them BUT THE HOTEL STILL HAS NO RESERVATION AT 24 HOURS POST BOOKING.
I WAS ALSO SUPPOSED TO RECEIVE THE REFERENCE / RESERVATION NUMBER THAT THE SERVICE REPRESENATIVE WAS SUPPOSED TO GET FROM THE HOTEL AND SEND TO ME.VIA MY NEW EMAIL ADDRESS THIS HAS NOT HAPPENED.I AM VERY VERY CONCERNED AS TO WHY THE RESERVATION HAS NOT BEEN SENT TO THE HOTEL.

The Email issue I had been having was resolved by using another Email . Initially there was a delay in the reservation getting to the hotel, and the reference number to me. This was all resolved at about 48 hours and I am very satisfied with the customer service department working to get this completed.
Olotels.com

Reply from Olotels.com

Dear Lucy Andrews,

Kindly note that following your message, we have replied internally with the necessary travel documents, on the e-mail address used to make the reservation.

We remain at your service for further assistance.

Best regards,
Olotels.com Team
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Unbelievable rate for Las Vegas

I was redirected to this site from Kayak, price for LVH hotel was so much cheaper than advertised major site prices.. Thought it was a scam.. But at this price i was willing to take the chance and dispute my credit card after if necessary.. Received my email voucher promptly. Called hotel directly to confirm reservation.. All in order.. Great room on high floor with great views...industry colleagues also staying but at 4 times the price.. Will use this site again.
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Misleading booking

I ended up at olotels site looking for a hotel in Ottawa, ON, Canada. The site was stating that breakfast is provided with my rate, I'm pretty sure I've seen images of a hot tub although I cannot find them any more and I've booked a room for 3 adults and a child.
Hotel stuff has never heard of the term "provided" regarding breakfast and needless to say that the breakfast was not included in my rate.
The property does not have any pool or hot tub.
The room I booked was apparently spacious enough to accommodate 4 adults but it only had 2 twin (not queen or whatever) beds. We are not oversized people but how on earth can 2 twin beds can be enough for 4 normal size adults?
Hotel stuff resolved the issue but hey, this kind of info should be found at the booking site unless I'm seriously missing something
Olotels.com

Reply from Olotels.com

Dear Gennady Gleizer,

Thank you for your comments.

Following your phone conversation with one of our agents we will now consider your case closed. We appreciate your high rated feedback after this discussion and look forward in providing you with with excellent service the next time you contact us.

Best regards
Olotels Team
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Fast, easy and no issues.

Not only did Ototels find a cheap rate at Bally's Atlantic City, the reserved room was marked Luxury. While Checking in, the reservation included a code the front desk never saw before. While she spoke to her manager, I thought, "I'm getting screwed because I used an unfamiliar booking site. It turns out the code UPGRADED my stay to a double luxury room. Go Ototels. Very happy.
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no confirmation email

I booked hotel for 4 nights with this website over a week ago and still have got no email of confirmation or voucher to present at the hotel for check in.
I had to contact the hotel myself to see if my booking was even made.
olotels does not have any way to contact them on their website, no phone number, no email only a contact engine that does not work.
very annoyed customer.

after posting on here my problem olotels replied very promptly and sorted out the issue.
I would like to thank them for their quick resolution and would like to say that I will use their booking site again in the future.
happy customer.
Olotels.com

Reply from Olotels.com

Hello Martin!
Thank you for giving us the opportunity to assist you!
Can you reply with your booking number to help us? We will then contact you directly about this issue.
For support or assistance at check-in or during your stay please contact our customer service at:
Telephone number: 0044 208 819 7918
E-mail: customercare@olotels.com
Best regards, Olotels Team
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Review by confirmed purchaser

Fantastic prices!

No hassle way to book! Best prices ever!
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Review by confirmed purchaser

Good hotel

This is a good hotel. We went for a wedding and it was all correct. In our opinnion, breakfast was quite poor but the rest was good.
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Review by confirmed purchaser

Fab!

Was really impressed by this hotel, staff were very friendly and no problems. Very nice and quiet, great getaway if you want to revitalise yourself!!
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Review by confirmed purchaser

It was a comfortable hotel, very clean and the breakfast is very complete.

It's a best hotel close to the train station and about 10 minutes of the city centre by foot.

Details

About this company

Large selection of hotels worldwide. Accommodation directory with negociated prices

Visit Olotels.com

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