I booked a hotel stay in Malaga through olotels.com. I was a relative novice to booking accommodation in this way but was delighted with the simple, fast and efficient service. I also got a better deal with this site than others I had browsed. After booking, I had to change my dates by 1 day and again this was no problem. They emailed the revised booking details very quickly and refunded the extra day that I had originally paid for immediately. On arrival at the hotel, everything was in order and we had a very pleasant stay. I would definitely use olotels.com again.
We booked a hotel in Madrid using Olotels which provided a great deal. Within minutes of the booking we received the confirmation. When we arrived at the hotel everything was as per our reservation and we were given a great room. We will use Olotels again in our future trips.
I found it thought another search engine and all the process in the shopping was fine. I used Olotels to book a hotel in Paris with was a reasonable price for what are the prices there, although it was a bit far from the centre.
Olotels lack a way to give opinions about the hotels, so I read opinions elsewhere, but it had the best price.
I'd never used Olotels.com before mainly using LateRooms for years - had tried other sites but always ended up using LateRooms This is the first time I have been tempted elsewhere - found hotel where we wanted at an extremely good rate - all document sent quickly no problems at all. A fast, smooth easy transaction. Olotels will certainly be one of my first stops when next looking. I have no hesitation in recommending them to friends.
I booked a hotel on 09/23/2013 and last Wednesday I had requested a cancellation( several times through phone and email) I contacted email@example.com, firstname.lastname@example.org, and even tried the contact us email on Olotels.com home page(which I know states YOU WILL BE CONTACTED WITHIN 48 hours) . I have not had one email or phone call back regarding my cancellation. I even tried to login to my account and it did not let me sign in; so I typed in my email to receive my password(several times) and no email was sent. I would like to know when I will be refunded?
Found the link to their website through Trivago listed at £92. The link let me click "book" and enter all my details. Then proceeded to tell me the room was gone (twin was showing as 4 available and double had "green" availability) and when I ran another search the room was available again, this time at £176. Look on their Facebook page and many have had trouble with hotels not having the reservation or them taking money twice from their account. Stay away!