Asked Companies House to look into this; and reported all the issues to the press. If they went down on the 7th as stated, well they took money from me on the 8th, so will be looking into the legal aspects of this. I hate this just before Christmas, almost seems to be done on purpose. Get the money and run. Dave
Today I noticed that websites are down and One Click Ventures Ltd company registered office was changed 2 days ago to [what was] their accountant's office. I spoke to the accountants today for the current status. The directors have advised the accountants to tell customers that the company has "ceased trading and should contact their credit card companies for refunds". Apparently, the company ceased trading on 7th Dec.
You have a v ery weird sense of humour. You e mailed me to give you a rating. I ordered an item on 22nd November, you told me it had been despatched on 30th (bearing in mind you took my money on 22nd Nov) it is now the 14th Dec and I have not received my goods and you do not reply to my e mails except the first time to say it would take between 1-5 days. Where are you based - certainly not China they deliver within 5 days. I wiould rec ommend no-obne buys from you
Ordered a glass fish tank, some gravel and to make up the order to £29, some cat food on 6th Oct. Received confirmation that the order had been received and would be dispatched within 1-3 days. Chased on 16th Oct to be told that the Iams cat food was out of stock although the rest of the order showed as awaiting picking. Long story short - I received the tank and gravel almost a month after I ordered it. The tank was damaged with a plastic pad from the lid broken although the snapped off part was not amongst the packaging so I don't think it can have happened in transit. Couldn't be bothered to pursue it with customer services as it was possible to balance the lid with the clip broken. The customer service was prompt and polite - I just don't think they can deliver the service and goods they appear to offer. You get so used to Amazon levels of service that this is just an example of how not to sell online.
Claims of quick delivery "within 3 days" and free delivery on orders over £29 "this applies to all our items" appear to be complete twaddle. I ordered a large sack of rat food and some treats. They sent me a confirmation email "we aim to despatch all orders within 24 hours". Next day I received another email saying as it was a large item I had to pay delivery charges of £7!!! This makes it far more expensive than other sites with the same product, but I decided just to pay it. As per their request I paid through paypal and then. emailed them with the transaction number. I didn't hear back so emailed them again to confirm what was happening. Ignored. So I checked my order tracker. "awaiting picking".
Today 6 DAYS LATER, my order status is still "awaiting picking" and still no contact from them. I've run out of food now and will have to go buy some more from somewhere. I just want my money back now as I'm on a tight budget and can't afford it now due to having to buy some from somewhere else, but after 3 ignored emails I'm not holding my breath.
In short, they lied about postage, and their customer service is non-existent. I certainly won't have anything to do with them in future.
I was pleased with the collar and lead I ordered. However the goods were not dispatched for a week and no explanation was offered, I had to chase them using their premium rate phone numbers sometimes being left on hold for over 5 minutes.I will not use them again if the goods are available elsewhere.
My first order with them was fine, but the second was a disaster. I ordered three items, qualifying for their free delivery, and expected the parcel to arrive a few days later. The parcel didn't arrive, and there was no email from them either. A week after the order was placed I contacted them by email and was told the order had been dispatched, but with no explanation of when it left them, why it had been delayed, and when I could expect delivery. I replied to request further information (my account on their website still showed the order as "processing"), and was told it had gone out that day. Still no apology, mind you. Even though I'd said one of the items was urgent and they should let people know if they can't dispatch.
When the parcel arrived, I was really disappointed with an item. It hadn't been properly described on their website, and there was no photo, and it wasn't suitable. I decided to return the item, but when they received the return and refunded the monies, the refund amount didn't match what I had paid. So I contacted them again to ask why, and was told, in another one line message, that they had deducted postage as the order now fell below the free delivery threshold! I was shocked. My contract had been for the supply of goods with free delivery. Nowhere in their terms and conditions did it state that they would do this, and even if it did, I don't think it's legal. They have said "Unfortunately, as the item was not damaged or faulty, we have deducted the cost of shipping, as the item was as described.". Despite pointing out distance selling regulations, and the absence of a description or photo for the product, they aren't budging, and my emails are now ignored.
The moral of the story: don't touch oneclickpets with a barge pole, no matter how attractive their prices. When things go wrong, their customer service is appalling.
Watch out too for their other oneclick sites as they all seem to use the same customer service: oneclickstationery, oneclickpharmacy, oneclicktoys etc.
I was very pleased with the service. Goods were received quickly and were well packaged. They had exactly what I needed and their prices were very cheap compared to elsewhere online. I'll definitely be using them again.