I had searched for the item I wanted for quite a while when I stumbled across oneclickpets.co.uk. I couldn't believe how cheap they were, even compared to eBay. I bought much more than I had intended to because of the prices. I would definitely recommend them. The items came quickly and were well packaged.
I have made a few purchased from OneClickPets.co.uk recently. Two of them went without issue and I was very pleased with the products, delivery packaging, delivery cost and of course the price of the items which is amongst the cheapest on the internet.
I would not hesitate to order from the again, as the price is right and service generally good.
I have had one poor experience. One of the orders I placed, now refunded, had some problems. I kept chasing the order daily, to be told one of the items was coming in that day or the next day. It never arrived, after about a week, I was again told it was in the next day, I checked with the manufacturer to be told it was out of stock with them and so they doubted it would arrived with oneclick. I called oneclick and after some debating managed to get them to call their supplier and they told me it would be definitely in the next day. I then received an email from the an hour later to say it wouldn't be coming and did I want to cancel that item from the order. It would have been nice to have had this information earlier than a week later and it took some investigation by me to work it.
I ordered a dog bed. Price was competitive. It arrived quickly, infact the email saying it was on its way came through after I received it!! The wrapping was a bit strange, the bed had been squashed up and covered with a thin black plastic which had been slightly ripped and the bed was exposed but luckily no damage. Overall pleased and will use again.
I ordered my Burns dog food on One Click Pets as it was the cheapest I could find on line. I did not receve a despatch email which would have been good but the product arrived within 4 days which I was happy with.
The price for the cat bed was very competitive, it was despatched quickly. However I missed the delivery at home and had to collect at the sorting office a few days later... not very happy to find the bed had been kind of shrink wrapped and as such was totally mis-shapen as it had been that way for a good few days. 4 days later it isnt back to shape and I'm not sure if it ever will be.
I was happy with the price, product, packaging etc! I have no complaints there. The website was simple to navigate and my order took about 10 mins to create
My areas of concern are with communication and postage.
Communication was poor throughout. No notifications of changes being made to the order and I was left to decipher responses to some of my emails.
Postage is confusing. The blurb on the website seems to promise first class on the day although my package took well over a week to arrive. Also I was given a link to the tracking website for Royal Mail although no tracking number was sent with this link?
Sort the communication out so people know what's going on. Get the despatch and postage sorted and the company could be something special.