Oneclicksecrets reviews

Oneclicksecrets reviews

Low
3.2
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
13 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Avoid

Ordered an item weeks ago, they said it was "picking" state a day after ordering, no response to attempts to contact, and checked today an all but one of their websites appear to have gone, luckily used paypal and have raised a complaint and paypal gave them up until today to respond to them (which they havent as yet) so should get my money back with any luck.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Poor

I brought an item 3 weeks ago and have not received any delivery. I have emailed to ask where the product is and have had no response. I (and I suspect others) have now noticed that their site is unavailable on line and looks like it has been taken off of the server. Don't use.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

One Click Ventures Ltd - avoid like the plague!

Terrible company. I realised a few days ago that I was probably unlikely to receive my order so I asked them to cancel. I have tried to contact them numerous times by email and phone and had ZERO response. They have my money, I have NO PRODUCT!
I wish I had read the reviews here first. WARNING: Avoid any of the One Click websites like the plague (OneClickPharmacy, Tools, Toys, Secrets etc.). I believe its either a scam, or they've gone out of business. Take a look at the product reviews - they are written in poor english with grammatical errors and therefore questionable. I am allowing them the 30 day performance period (under the 'Consumer Protection' (Distance Selling) Regs 2000), after which I will make a formal written request for a refund, followed by a complaint to Cambridgeshire Trading Standards, the ASA, and if appropriate, ActionFraud. I suggest everyone else who has suffered difficulties with One Click Ventures Ltd does the same.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Poor service, customer care appalling, avoid!

Ordered 3 items on the 20th November, items still have not arrived over 3 weeks later. Customer services are slow to respond and despite being assured they would be sent first class the items are still not here. No way of tracking items once dispatched either, email just says dispatched into postal service. I will never order from this company again!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

slow, awful, AVOID

All items were shown as in stock. then told 1 was not in stock but would send when it is asap. .It took 1 MONTH for dispatch, and then when my order arrived half the items were cancelled OUT of STOCK. Furthermore i received an INCORRECT item in place of the main item i ordered.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Do not use!

Took money straight away, advertising all 3 items as in stock - email a few hours later saying they are not! Emailed and called to cancel order and have had no reply 2 days +. Currently disputing it with the bank, but they need me to wait 14 days to do a chargeback, so might small court claim my money back instead! Avoid!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

awful awful service.

After a few issues with delivery refunds and everything else, they finally responded to an email and all of my questions and worries were answered. whilst admittedly it took some time, I'm finally happy with the results I got from this site and they are very very reasonably priced and do try to get back to you asap. even if it doesn't seem so.
If you do order from these guys you won't be disappointed on price bit expect hiccups with waiting a long time and items being out of stock.
Other than that they are quite good.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Terrible costumer service

When I purchased my item the website stated that there was 60 items available on stock, so I added special delivery for next day (£7!), next day they send me email saying that actually there was no stock, and so it would take long and thy would send me a free delivery voucher for a future purchase.

I emailed them saying I wouldn't mind to wait, but wanted the refund of the next day delivery charge as it doesn't make any sense now, the website stated 60 items on stock not 6, it's a huge error. They never reply to me.

I worked in custimer service before and if there's one thing I don't appreciate is a bad customer service so a week later after no reply and no return for my next day delivery charge I emailed them back saying I want to cancel my order, again there was no reply.

A couple of days later I get an automated email saying my order was going to be dispatched.

I received my item, there was no free voucher for free delivery, anyway I won't ever buy from them again, as I feel if there's a bigger issue with order processing it will never be taken care of.

Fun fact: every time you email they're services they send an automated email saying they receive over a thousand emails a day.. That sure says a lot about they're service or lack of..

Thanks
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

myprotein@kerrin.com

I ordered several products from Oneclicksecrets, about 50 quid worth. After four weeks had passed nothing had arrived at all, nor had I received any email communication. Sent them an email on their site to complain and asking for order status and heard nothing. In the end, I had to ask Paypal to refund my money (and even then, Oneclicksecrets didn't respond). I would avoid them.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Excellent Customer Service

I have received the order promptly and it was well packed............
I had an excellent support from the one click customer support team..
My product was slightly delayed a bit in delivering but they
returned back my postage money..They are so genuine and generous..Many thanks to one click support team.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

poor boxes

item was not signed for.Poor boxes,for such discrete item.Price is good,but delivery(dont hawe courage to order again)
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Very poor

Didn't send for 4 days (despite paying for special delivery), one email to support was sent back as undeliverable and then I was told subsequent emails (telling them to cancel the order) were unreadable.

Sent a random partial refund (that didn't even cover the postage paid) and eventually sent (not signed for as paid for) the order although by that time I'd ordered it from a different reliable seller.

They seemed to not really understand simple messages so I really couldn't be bothered to send it back.

Avoid.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Slow to deliver, package open when delivered to my work as too small not secure

The website states an estimated 24 hours to dispatch, 2-3 working days to deliver, in a 'signed for', boxed, anonymous package.

Had to call after 3 working days to find out why it wasn't even dispatched. They apologised and promised to send that afternoon. Wasn't dispatched until the next day.

Item was not 'boxed'. It could barely fit in the buble wrap envelope it was sent in and that had come open during transit. Highly embarrassing when delivered to my work. Was sent through the post, not signed-for (as stated).

This company have very good prices, but failed to deliver on any of their promises. Very poor service.

Is Oneclicksecrets your company?

Get to know your customers. Simply claim your company now. Get real customer insight and respond to your reviews. It's free.

Claim this company Learn more

Is this your company?

Try out Trustpilot's exclusive tools for gathering reviews-- get started with our Kickstart service! And remember, it's absolutely free to respond to reviews. Learn more

Claim this company

oneclicksecrets.com Details

About this company

Visit Oneclicksecrets

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.