I bought a Steam key for XCOM: Enemy Within from Online Gold, but after three days of playing the game, one day when I started up Steam I suddenly no longer owned it. Steam support said my key had been revoked at the publisher's request.
Via their chat interface I then contacted Online Gold's support about whom I've read a few horror stories on this site.
My initial impression was not good. I was #20 in line and the counter seemed to decrease only if my browser was open to the page, indicating to me that it was a sham. Sure enough, when I reached #4 the the page went "We are offline right now", and i thought it would not be worth it.
However, I then received an email from them half an hour later and after that, my experience was a good one. Communication was terse but polite and they responded very quickly. I was asked to provide proof in the form of a screenshot that my key had been revoked, which worried me a little because all I had was a screen that said I'd been playing the game while simultaneously displaying a "Purchase" button instead of a "Play" one. I sent this along with a shot the Steam support information and they refunded my purchase within 24 hours or so.
So, I was very happy with the service, but the fact remains that I bought a non-working CD key. Maybe you'll have better luck.
Customer found this review useful
title says it all, very impressed with the delivery speed of the item, Will definitely use again
I have used this company lots of times and always been a perfect service and very very quick. I normally receive my gold within 20 minutes which is awesome! The process is easy and simple. Don't hesitate to use this company. I'm sure i will be again soon!
Online Gold Now it's a great website for people who are looking for in-game currency, game keys, game cards, accounts to games, items, guides and much more! Online Gold Now provide quick and reliable service as it's usually takes from 30 minutes to 12 hours to receive your item which is unbelievably quick. Online Gold Now is great, cheap, reliable and fast so make sure you use them as your in-game currency provider!
Do Not Use uk.online-gold.de At First It Was All Fine And After A Few Purchase's They Started To Stop Giving Me My Codes For Xbox When I Had Paid, I Spoke With Annick And Other People From Live Support, They Was No Help I Had To Go To Zong For A Refund.
THIS COMPANY ARE FRAUDSTERS AND ARE ROBBING PEOPLE SENSLESS.
I am normally dubious of such services as they are prone to be fraudulent. NOT WITH THIS COMPANY ........ I ordered thru ebay and paid via paypal, and received the game tokens within 30 mins of purchasing. I am amazed at this efficiency of this site, and will definitely be ordering again thru these guys.
Site is very easy to use, and you get full information of how to use sent as a email.
TO ALL DOUBTERS AND SKEPTICS, THERE IS NO NEED TO BE AFRAID :)
"JUST USE AND BE AMAZED"
I bought CS:GO yesterday, I went to bed after finish the "security steps", now I woke up 2 hours ago and I had the key by email. Fast, secure and awesome. Now I'm downloading the content.
Thanks a lot, buy safe, buy at Online-Gold.
I bought a Europa Universalis IV code for Steam from this site. The key arrives quickly, within a couple of minutes. However the key is faulty and unusable because it has already been used. Clearly this company are shady and sending out illegally obtained keys.
I had no problem with this site. Very easy to use, and no problems with anything on there so far. The key I ordered (which was Bioshock Infinite) was delivered to my email address about an hour and a half after ordering. Worked perfectly without problems.
I contacted the online helpdesk as soon as i had waited 15 minutes. They attempted to say that i needed to verify by phone, i pointed out to them that i paid via paypal and my address and identity are verified through paypal.I then said that if i didnt receive either the product or a refund within 30 minutes i would begin a paypal dispute. after a short delay i received the code for the game. a copy of my conversation is below:
You are now chatting with : Maggie (online-gold.de)
Maggie: Hello, may i help you?
You :hi there i bought a game 15 minutes ago and it said 5-10 minute delivery time
Maggie: Hold on please, let me check your order
You: ok thank you
Maggie: the payment has not been received yet, could you please give me the transaction code on PayPal?
You: Invoice ID: *********
You: Transaction ID: *****************
You: is that the right code?
Maggie: let me check
You: any luck?
Maggie: checking on it, a moment please
Maggie: your payment is required a phone check, please fill out the link
You: i have just had an email regarding a telephone verification i don't wish to give my telephone number if i havent received the product or a refund by 17:30 BST i will open a dispute with paypal to retrieve my money
You: no other retailer has ever required my telephone number in order to supply a product
You: could you please confirm that you have received my message? my address and identity are verified through paypal therefore you need no extra personal information about me
Maggie: ok, then i could send you the code
You: Thank you
Maggie: just sent, please check your email carefully
You: thank you i just received the email
You: thank you very much for your help i appreciate it
Maggie:you are welcome
I purchased a code for my son's xbox to enable him to access online content for Assassin's Creed 3. I was steered to the online-gold page by google and I made my purchase. The code wouldn't work and it turns out that it is for PC, not Xbox. Apparently because the word 'Uplay' appears on the seller's page I am supposed to know that this is a PC platform. I don't play games and no-one I know has ever heard of Uplay. Fair enough I bought a 'valid' product through ignorance, but I can't use the code so why not give a refund and sell to someone else? Seller online help was cut off when I sought help and e-mails received since have treated me like some kind of idiot. This site is only suitable for people who know the entire game-playing industry inside out, so can buy with knowledge.
Dieser Online-Shop ist mein erster Anhaltspunkt, wenn Ich Online nach Gamekeys suche. Habe bisher nur dort eingekauft und bin sehr, sehr zufrieden. Der Service ist immer sehr nett, hilfreich und antwortet sehr schnell und hilft einem auch weiter und die Gamekeys sind sehr günstig und sind auch innerhalb von 5 Minuten da!
Absolut weiter zu empfehlen!
I purchased Windows 7 (£40 which was supposed be digital download with key etc. I received an email with the download link and a photo of the key, taken from a DVD i guess. The downloaded file turned out to be an .ISO file, which I had never worked with before. There were no instructions on how to extract it, there was no link to download the Virtual Drive software which you need to open the file. Customer Service is virtually impossible to get though to, there is no phone number, emails are ignored, chat system puts you in a long queue but then logs you out after few minutes, then you have to start again at the end of the queue. When I finally got through I was told that working with .ISO files is basic knowledge and that I had to Google it or ask a friend for help, and that they don't provide support. They also don't give refunds. This is SCAM! I will be reporting this to trading standards.
Buying from this store is so complicated. It says "Delivery 5-10 minutes", but after I bought the game, it said it had to verify the purchase using telephone or a mobile phone, so I did, but then it asked to send them a passport or an ID card to prove if the buyer is not a fraud. And at the end, I decided to contact them for a refund. So yes, I wouldn't recommend to buy from this site, if anything else, DO NOT BUY ANYTHING FROM THIS STORE!!!
Dmitry Molotkov found this review useful
Hallo ich habe jetzt schon mehrere atikel bei online-gold.de erworben es ist einfach da sie meiner meinung nach die fast größte auswahl an zahlungsmöglichkeiten haben und da sie so schnell sind wie keine andere seit ich habe meine keys(produkte) innerhalb von 3 min bekommen.Außerdem haben sie immer jedes spiel zu top preisen.
Fazit: wen ich ein neues spiel suche gucke ich erst da weil ich weiß das es da mit sicherheit am schnellsten und am billigsten geht.
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