n/a reviews

Not always what would be expected

Too expensive and arrogant with it...

Lengthy holding times to speak to a person

Sky is undoubtedly a great product that enables us to have superb viewing ability and of course like many people I could no longer live without it. Sky Plus has transformed my world, it is an amazing piece of technology, so thank you to whoever invented it! I can't wait for the day when more than 2 programmes can be recorded at once.
However, if I have ever had a problem, it has been less than satisfactory. I have had to hold on the line sometimes for well over 20 minutes to speak to someone who has less knowledge than me to fix the problem. In addition I believe the CS team are based in Scotland and sometimes it is quite hard to understand their very strong accents.

good customer service

Most of the time they are quite efficient in dealling with any problems. Staff are always professional and polite.

Customer service nightmare

No real way to downgrade during hard times financial and no decent call centre agents.

Excellent firm lovely customer services staff.

this firm are very good suppliers of phone broadband and tv.Reasonably priced but most of all the staff are usually friendly pleasant and helpful,which Is one reason I refuse to move to anyone else as my supplier,also other companies find the price hard to beat.

pain in the arse

good service until you have to contact them

its also over priced compared to others

to many deals for new customer they forget about loyal customers

why do big companys always forget about there customers who have been with them for over ten years,all the deals are for new customers half price for 6 months,while us not loyal now customer get nowt

Expensive

If you stamp your feet, you get a discount. You shouldn't have to pay for the whole package to get 3d enabled.

Same old thing

Overpriced for their packages and all you get is repeats all the time!!

Does the job it needs to simply.

For entertainment and quality it really is in a league of its own, there really isn't any competition for the products they have.
I wouldn't be with out Sky at all.
There are 2 little niggles with sky tho'
1 You can't access the 3D package without having all the packages (I'm a little disappointed by this, as I have everything except Sports package, and thats not because I would buy the sports package except I have no real interest in them at all, I' a film and Tv guy not a sports person)
2 I would like to see Sky do the same as BT and thats develop in other areas such as the purchase of technology. The BT shop on their webpage sells related technologies i.e. computers, hard-drives and Tv's etc... Maybe this is something sky would contemplate doing as I would like the idea of buying that kinda of stuff from a company I trust.

money talks

they only want to centre their attention on things that make money and to hell with the rest of us.

Affordable and efficient

I am with sky broadband and phone and we are able to pay the prices and use it very well

Good communications provider

I like sky there customer servie is great they always try and help you out if you have any problems with any of there services . They are reasonable priced in there m,arket

It couldn't get any worse!

Repeat after repeat after repeat after repeat. And worse still, huge chunks cut out of good programmes to make way for endless adverts. It is so bad in some instances it is almost impossible to follow the plot. Fortunately, I have usually seen the full BBC version before.

Amazing company, amazing service.

Sky are a good company, their product is fantastic, their service is great and overall are just fantastic

sky box

had a new sky hd box fitted while the engineer was here he also fitted me a new dish.very efficient polite and explained all the features of the new box.thanks very much

Worst customer service

I separated and moved-out, post what my ex called sky and transfered sky service to address where there was NO sky service, post what I received notification that I owe sky subscription fee for service that sky DID NOT provide to address where ex transfered service. Sky customer service did not listed and did not want to understand that there is NO SKY service on the new billing address - passed my details to Bailifts and treatened em with court. At same time - ex got "recomended" to Sky as new customer on the address where SKY had service for years - which enabled ex to get 75e from Sky as "new customer".. What a scam & sure this drives wrong behaviour... EX & newer back SKY customer

Not very happy with Sky

I was with sky for a long time but their Broadband was rubbish and i found the very overpriced so i left and went elsewhere .

Terence Denton found this review useful

good variety of tv and customer service

a lot of variety - can nearly always find something good to watch. packages can be a bit expensive so need to make sure you only take packages that you know you are going to use

Make deals today, break them tommorrow

I cancelled my Sky account, the day before my payment date, thereby giving Sky one full month and a days notice. I have been with Sky on the full package since it started in 1991.
2 days before the package was to end, 20th of April, I was called by Sky, who offered me a half price package for 12 months on all but my HD and ESPN subs, amounting to £48 a month, instead of £71.50 previously.
I accepted the offer and expected it to come into effect 2 days later on 22nd April my normal payment date. However instead the service disconnected. When I called to ask what the problem was, Sky told me they had no recollection of "my call to them"? and that this offer was not available, but that I could have 25% reduction for 12 months instead. As you can imagine under the circumstances, i refused the shabby offer. Perhaps that might have been halved to12 and a half % 2 days later, who knows.

when the world ends it will be shown on sky

and they will charge you a small fortune to watch.

good

but twodear

poor cinema offers here in Italy

it is near the public service, don't pay for sky!

SKY

EXPENSIVE OVER THE TOP ON PRICING

sky

excellent choice of chanels

Customer sales poor

Tried contacting sky with ref to resetting my password took them over a week to get back to me!!!

I never watch Terrestrial TV I only watch Docs and Motor sport

The only reason this didn't get 5 stars was the amount of repeats. You would think for the amount of money they charge you would be able to watch a lot more new programs.

love sky+

couldnt be without sky+ makes watching tv even better .

Cosa farei senza Sky

Senza Sky sarei morto,guarda Sky 24 ore su 24,7 giorni su 7,i miei migliori complimenti...

i love it

they gave me free wii fi yesterday without me having to ask

good rate

great prices an lower ur payment if needed

Excellent Service

We have been with sky for almost three years now and I have to say that there customer service has been excellent. We have the HD package and the quality is fantastic. Any queries or problems I have had have always been answered/resolved very quickly. So hats off to Sky for there good work.

Superb package at a great price

Excellent package, always found them great to speak to and the web site is easy to navigate.

Far, far too expensive and no longer necessary

But they've created a Sports monopoly - the reason why football costs so much. Ban 'em! We choose freeview/Freesat (free with HD) with £5 a month of Lovefilm. Can't understand why people pay Sky £700 a year - more if you want an extra box, HD or anything extra. Rip off. Do without it.

ok if u dont want internet very often

tv is brilliant internet is never working and you are on hold for ages to get through to some one

Excellent ISP

I only use Sky as an internet provider and I have to say they are utterly fantastic, I've never had an issue with downtime, the speed is consistently excellent and I've always had a speedy & knowledgeable response from the customer support.

The only thing I will say against them is that I'm not massively overjoyed by the charge put in place if you do not have Sky TV with them as well, I think this is something to be addressed.

do care if thay migh loose customers complaints system useless dont listen dont care

i had no internet for 10 days i woz hung upon/ told owe well its done when its done i woz so unhappy i said that maybe i should go back to vergin thay werent botherd about looseing me as a customer :(

Excellant

Product ,quality coverage of sport and valve for money

Love our SKY

Couldn't live without it

inconsistent

can be brilliant, can be dreadful