Reply from Parcels2go
[REPLY]
- Reviews (7)
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- Anita Hobbs
- Exeter, GB
- 1 Review
Fantastic service. I'm really impressed.
I made my first order online to send a parcel and made a bodge job of it by accidentally duplicating my order. I made contact with someone (Charlotte) from customer services on live chat and she sorted it out for me in just a couple of minutes and refunded me by putting credit onto my account. Because I'm now going to be a regular customer this wasn't a problem for me. I have found parcels2go to be the best value for parcel delivery and so far they've also provided great customer service.
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- Marcin Domanski
- Guildford, GB
- 2 Reviews
Excellent service
I only wanted to thank you Katie, the online operator, who has been extremely kind and helpful. Answered all my questions and solved all problems.
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- Mark R Wilson
- 1 Review
Excellence
Extremely helpful in the live chat service, the customer services guy i dealt with was jack. I had messed up a pick up date and he fixed it in a few seconds :) A1+++
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- Phillip England
- Barnstaple, GB
- 1 Review
Excellent service - 2nd to none
Excellent company. Sarah from the help desk sorted my problem very quickly. Will be using this company again.. Thankyou.
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- David Ainsworth
- 1 Review
Get the job done
No frills courier service. Used them on a regular basis and found them rather helpful.
Most recently, after a gaff that was no doubt my mistake, their live support (Dianne) solved the issue quickly and effectively.
Great stuff.
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- Luke Wwfc Houghton
- Bedford, GB
- 1 Review
Always reliable and cheap and very good customer services.
Despite what 95% of people on here are saying my city link experiences have been great! always delivered on time in great condition undamaged package, driver on time and friendly! Highly recommended
customer service is very good always there to help a situation just recently jenny from p2g customer services answered all i wanted to know without the fuss thanks again !
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- Glenn Wellesley
- 1 Review
Would only recommend to my worst enemy!
2 days of failed pick ups and waiting in all day both times. I had long conversations each time using the online chat facility (suspect over seas centre with insufficient powers to resolve, also fake UK soft sounding female names as a front) only to be offered yet another failed pick up date...when asked to passed on to management or to be given the email addresses / phone numbers of someone to help resolve I received stone wall no, I am the highest person you are able to talk to. If you enjoy frustration, dreadful customer service with no parcel collection and still pay for the privilege then I recommend this company.
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