i sent a blackberry curve 9300 they offered me £60 for my fne and 2 weeks later i got a letter sayin that they had been broken in to and the police were investigating it so my friend foned them for ask why we got the letter n they sed as payzoola was in liquidation so we had to send the reply slip bk so we cud get the money for the fne n that was nearly 2 months ago nw who cn we contact for help to try n get our fne bk or the money?
They dnt even give a fne number for u 2 fne either
Wish this site was more viewable before i posted my fone off to this disease of a company Payzoola
I too got a letter from ajs tech and their wording on the letter was so speradic, it made no sense as payzoola was not clearly stated on the letter so i just threw it in the bin. The only thing i have as evidence of sending my iphone 4s to them is the stub from royal mail and a couple of email saying they recieved the phone and that the tech department are testing my phone.
So i have no hope of gaining any money back now. Cant believe i used payzoola for the sake of an extra £10, which by the sounds of what previous people are saying i wouldnt of even recieved.
Lessoned learnt and wont be doing it again in a hurry.
The same has happened to me. i sent them my Iphone 4 in February as they offered the best price through a comparison website but then when I sent it recorded delivery they only offered me about half what they quoted me due to "faults" on my phone (which I think werent there!!). After a bit of haggling they increased the offer and I accepted it and started the process of transferring the money to my bank. Then this "burglary" happened and I have not seen a penny of the money and no phone has been sent back to me. Does anyone know what the chances are of actually seeing any money or my phone again??? I will contact the Action Fraud Team kindly recommended by someone on here but im not holding my breath :( how can they get away with this???
My phone went to them early feb offrerd me alot less than what was agreed phone was fine asked for it back then automated email been broke into and now to make me laugh the website and emails dont exist totally conned. Gona look further into this to see where we stand esp as i got these off a compare website obvious no checks are carried out with these so called companys and as usual we get stung.
Sent off iPhone 4S 4 feb offered £247 waited ages for email of offered then offered £220 as had a tiny scratch agreed as needed the money still waiting on money despite numerous e mails and writing to which, watchdog and a fraud team! How can a company get away with this! Also there on line support is mon existing as is a number to contact them
They where only too keen to reply to emails when I was enquiring about sending them my phone and sending out prepaid postage envelope bit now I have sent it RECORDED DELIVERY so I know they received it over a week ago I cannot get any correspondence out of them no number to call and APPARENTLY they have been burgled!! All sounds to convienient to me and I will be the first to admit that I think I and many others have been mugged off!! Annoyed that I found payzoola on a comparison site as well I thought they where background checked before being listed.
Anyway payzoola you are a sham and I advise anyone to steer clear as it seems others on here are also in agreement with me!! Should have stick wit mazooma like I have in the past!! Lesson learnt " greed does not always succeed!!"
I sent my phone, they quoted me that £141 which I thought was ok. They have since stated that there warehouse has been broken into and the Met are investigating this. From reading other reviews it is obviously a con, wish I'd read these before hand! Do not use! Hopefully I won't need to take legal action to get my money or my phone back.
I sent my iPhone 4 32gb in a box and good condition to Payzoola. I had confirmation that they received my phone and their team would test it. Originally I was offered from the web site £150,. After their team checked the phone they came back to me saying that they would offer £120. I wasn't pleased but couldn't be bothered to argue and I had paid nearly £6 to send it recorded delivery. I requested my money to be transferred to my account. It's been over two weeks now and still no money has arrived.
I have sent numerous emails and had no reply so I have now had to begin legal action against the company.
Save your self the headache and disappointment stay well clear of this company they truely areal king.
I sent my iphone 4s in on the 1st of febuary after they tested my phone they said it had damage and offered me a lower sum which i acepted. I then made the bank transfer on the 09 febuary and still havent had my money ive sent lots of emails and heard nothink , So im now going take legal action against the company
Please if you have a problem with this company then contact the Action Fraud Team on 03001232040 I just spent an hour on the phone to them (: the more people who call the more evidence they get against the company
Greg Clark found this review useful
Sent off an i phone 4s 16gb brand new in box was offererd £270 after having the phone a week they came bk with a counter offer of £240 because the outer wrapping had been removed and apple wasnt offering a warranty i therefore accepted the offer that however was 2 weeks ago and after my bank transfer has been approved i am still awaiting oneys owed to me i have had an email bk after i sent 1 asking when funds would be cleared as my bank said there wasnt a payment going through and a week had past saying it would be in that night or tommorrow that was last thursday and still had no reward sent i have since from friday sent numerous emails to which have been unanswered please be aware of recycling your gadgets with these people there is also no telephone number or there live support is never availible which is very frustrating
after my email last night saying that my solicotor had a copy for his records to see the outcome before i make a county court summons i have recieved an emaill at 5.41 saying my funds had been delivered to my bank and then at 5.44 am to say that my funds went to a different account due to an input error but would be in my account and sure enough my funds were there. i just wish this all went through at the first time off asking i would therefore advise even though payzoola is by far the most generous with payments regarding gadgets the problems with recieving your funds is unacceptable i will not use again and i urge others to do the same overall a bad experience that i could of avoided if id only seen the reviews first but at least in my case its a alls well that ends well!!! beware you might not be as lucky!
On the 7th January 2013, I sent off the following to Payzoola.com
1x iPhone 4s 16gb White
1x iPhone 4s 16gb White
1x iPhones 5 16gb White, this phone had never been taken out of the box, it was still wrapped in the In the manufactures’ seal.
After waiting 4 days for them to "test" my phones, they contacted me and stated that the iPhone 4 was scratched and damaged and offered a lower sum, I rejected their offer and asked for this phone to be sent back, which they did, however when I received this phone back I knew it was not my phone, this phone had a different IME number to the one which I had sent and it was locked to T Mobile, the phone I sent was locked to Orange, I could not be bothered to argue with them so I accepted this phone.
With regards to my two other phones, I received an email from them stating that my iPhone 4s was scratched and damaged, yet again the offered a lower sum, again I rejected this offer and asked for the phone to be sent back. Two days later I received another email offering me the original sum for my iPhone 4s, I accepted their offer.
5 days after receiving my 3 phones they sent me another email, stating that they had agreed to pay the original offer for my iPhone 5, I accepted their offer and wanted to get my money as quickly as possible. I then made a request that amount owed to me of £620.00 be paid into my bank account and supplied them with my details.
2 days later they sent an email asking me to confirm that I wish to have the payment paid into my bank.....
On the 18th January 2013 Payzoola.com stated that payment of £620.00 had been authorised and sent.
As at today's date 6th February 2013, no payment has been received by my bank, all my emails that I have sent them have been un-answered. So the next step for me is to take out a County Court Summons.
Just to finish, with regards to the iPhone 4 that Payzoola.com sent back to me, I mailed it to Mazuma Mobile, they received the phone on Thursday 31st January at 11.15 am and by 12.44pm the same day the money was in my account, it’s nice to see that some companies are genuine.
Amazingly after threatening Payzoola.com with court action and writing this review, Payzoola.com paid £620.00 into my bank account on 7th February at 16.00 hours, this being all the monies owed to me. It is a pity it took so long.
I sent an iPhone 4 32gb to Payzoola on the basis that they were offering the most money of any mobile phone recycler at the time - £134 (post-iPhone 5 release). This sum was offered on the basis that my phone was in good condition (i.e. minor wear and tear). There were a few minor scratches on the screen as a result of the phone being two years old and on the rear of the phone but I was confident that my phone still fell within this bracket.
I received a notification on my account a few days after posting the phone, which stated that my phone had been assessed and as there were a few scratches on the screen and "the charger doesn't fit as snugly as it should do", Payzoola could only offer me £100. £20 lower even than the "fair condition" price which was originally offered (£120). I imagine Payzoola were expecting me to accept their offer for the sake of convenience, but out of principle I asked for my phone to be returned by special delivery so that I could sell to another recycler. I consider my experience with Payzoola to be a waste of both my time and theirs and I would certainly not recommend them on the basis of my experience. To imply my phone is less than fair condition is frankly ridiculous, and I have no option but to conclude that this is a company tactic to bring customers to them in the first place and then drop the price dramatically when they have the customer on the hook.
I should add that the best part of the service was the return of my phone, which was done immediately as I requested and by special delivery.
My phone will be going off to Mazuma (who are offering £115) instead.
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