Reply from Pediwear Shoe Centre
[REPLY]
- Reviews (1,836)
- Mr Mobley
- 1 Review
Well done.
I ordered from Japan. The online order process was simple, and my shoes arrived roughly one week later.
- Mr Basic
- 1 Review
Excellent service, with prompt delivery.
Excellent service, with prompt delivery.
- Dr Carey
- 1 Review
- Mr Vlasov
- 1 Review
- Kevin O'Connor
- 2 Reviews
Eazy Peezy
Hi ,
I ordered , paid with no worries. I recieved my Lat 56 folio super quick and well packaged .
I would have no hesitation in recommending Pediwear .
Regards,
Kevin
- Ms RUSCITO
- 1 Review
GREAT
Great service, prompt and very very very well priced.... you guys rock
- Mr Stuchlik
- 1 Review
Delivery to Central Europe within 5 working days? Yes,it works!
Simply I am very pleased to say that Pediwear´s team has quickly responded my questions, quickly has despatched my ordered items.
The goods are nice, I have got what I expected.
I look forward for next purchase.
I am fully satisfied.
- Dimitry
- 1 Review
Best in class Pediwear shoes
Have just received my two pairs of Loake shoes from Pediwear. The service is truly outstanding! The staff was very helpful and polite. The parcel arrived very fast and I am absolutely satisfied with Pediwear as always when I place an order with them. Can't wait to make another purchase!
Thanks a lot!
- Anon
- 1 Review
Fast delivery, excellent service, perfect shoes.
Parcel arrived quickly. Was able to track it online. The shoes were perfect, and came with free shoe horns and laces. They fit me perfectly. Customer service was amazing- nice letter thanking me for my purchase accompanied the shoes.
Would (and have) recommend to everyone.
- Mrs lee
- 1 Review
thank you pediwear
Very pleased with the friendly service and very good product.
- Mr FUKUNISHI
- 1 Review
Goods also arrived quickly. Moreover, service of a shoehorn or cream was also glad.
Although it was the first order, the order was completed without being troubled. Since notification of e-mail etc. was also given frequently, it did not become uneasy. Goods also arrived immediately and service was also substantial. And a low price is also glad .
- Mr Valdez
- 1 Review
Good service and communication.
Pediwear has been very good about shipping the shoes I bought into the United States. They offer good discounts and the non-vat prices are very affordable, much cheaper than here in the States. I will continue to use them to buy good quality English made shoes.
- Loake1
- 1 Review
The Loake club 15% discount keeps me coming back
I've ordered three pairs of shoes from Pediwear and everything has worked as expected.
A big plus is the Loake Club. After buying the first pair of Loake shoes, you get 15% discount on ALL Loake shoes going forward. This widens the gap further between Pediwear's prices on Loake vs. retail prices in my country - so it's a no-brainer to shop from there.
The only negative is the ugly website and low quality pictures. However, you can check the shoes at other websites (such as Herring Shoes) and just place the order at Pediwear.
- Mr Armstrong
- 1 Review
- Mr Anjevall
- 1 Review
First Class!
I rdered a pair of shoes of highest quality and the delivery to Sweden worked out perfectly!
- Bjorn
- 1 Review
Room for improvement
Delivery was not as speedy as from the other UK online shoe stores I have made purchases from. The pictures of the shoes could also be improved. I bought some shoes that looked very good from the angle the one photo was taken from .But when I put them on I did not like the shape of them at all. The range of shoes offered is probably what is best about Pidiwear.
Reply from Pediwear Shoe Centre Online
Thank you for leaving a review. I agree that some of our styles require more images - and this is something we have been working on. Where possible, all new styles are now being photographed professionally to obtain four views of each shoe. Unfortunately having such a large range it will take some time for this to be extended across the whole site, but we are working towards this.
The particular brand you bought offer up to 20 new styles each season often with up to 3 different colours. Unfortunately we are not able to stock all of these and this can leave us short on images - as we have to rely on what the manufacturer makes available - which is usually just one shot.
Another function of offering such a wide range is that not all items are held in stock at our warehouse - some we know are available at short notice from the manufacturer so we offer those for sale too - and this was the case with the shoes you ordered.
With regard to your delivery time - I note that you placed your order on the evening of 15th April and we advised you on 16th April that we would expect your delivery to take 6 - 8 working days. It was despatched on the 18th, so should have easily made that original prediction. If you receive the order later than 8 working days please let me know so we can look into this for you.
I hope we can retain your custom the next time you are considering ordering some footwear - if the shoes you are interested in have only one image we can try arrange for more to be taken before you place your order.
Kind Regards
Mike Small
Pediwear
- Mr Stirling
- 1 Review
Great Brogues
Thanks for the Brogues you sent me they are really great.
Dealing with you is fantastic. Quick, reliable, 1st class service. I wish all internet vendors were as good as you.
- Mr Forsberg
- 1 Review
Prompt and courteous service, competitive prices, and a comprehensive selection
Pediwear have repeatedly gone well beyond the standard level of service expected of online businesses for me. I'm a very happy customer who would recommend them to anyone.
- Mr Kim
- 1 Review
- Mr Yu
- 1 Review
Good packing and timely shipping
Goods are arrived timely and safely but sent to the wrong address. Although I have mistakenly selected to ship to billing address during the order process, I have emailed CS and asked to change the shipping address. To my surprise, my request was not followed and the products were sent to my home instead of office.
Reply from Pediwear Shoe Centre Online
Thank you for your review - and thank you for giving us 4 stars despite the problems you experienced. I have found the email you wrote - it is frustrating that your request was not acted upon - I will be looking into this. Unfortunately it seems they did not communicate this change in address with despatch in time to prevent your parcel being delivered to home.
I am pleased to hear you received the goods safely. Please accept our apologies for the error and I hope it will not put you off ordering from us again.
Kind Regards
Mike Small
Pediwear
- Mr Sarkar
- 1 Review
Word Perfect/Shoe Perfect
I have recently purchased a shoe from Pediware and I can wholeheartedly vouch for their professionalism and exemplary service. The descriptions were word perfect and when I received the shoe it was a case of shoe perfect. Time from putting in the order to delivery was 5 days and this is from UK to Australia.
The packaging was perfect and shoe arrived intact.
My thanks and congratulations on a great service.
- James Yuda
- 1 Review
Excellent service. more than I expected
I ordered a pair of Loake Mitchum from Pediwear. I got exactly what I ordered within the time specified (shipped to Japan). I received a silk tie as a complimentary gift, which is what influenced my purchase from this company. I was also pleasantly surprised to find a tin of shoe polish and a shoe horn had been included as extras (more than what I expected). Excellent service; I would recommend this company to anyone.
- John Keeling
- 2 Reviews
Excellent service. Hat arrived in excellent condition..
Pediwear supplied me with a hat that was exactly as described, arrived in excellent condition, on the day forecast.
- Mr Adam
- 1 Review
- Hilary Eccles
- 2 Reviews
Very pleased with these shoes.
My husband is diabetic and always chooses his shoes carefully to ensure comfort.
It is becoming more and more difficult to find good leather soled shoes in the high street, but of course, buying them on line means that you can't be sure of the fit until they arrive.
These shoes come in half sizes, and are a perfect fit, and we will certainly be ordering them again. The quality of them is excellent. He ordered two pairs and loves them both.
They might seem a little expensive, but these shoes are built to last and will be repairable so actually represent good value for money.
He was particularly pleased to receive a note in the boxes saying that the packer hoped he was pleased with them.
Personal service with an on-line order!
- Aurélien Blériot
- 1 Review
Awesome
Reactive & dedicated support that REALLY supports you, even for such details as the brand of the laces. Really interesting prices & club system for further orders. Free shipping to Europe = awesome, otherwise we europeans couldn't have high quality pair of shoes for a fair price. I'd buy my next Trickers shoes joyfully at Pediwear.
- Mr WADE
- 1 Review
Excellent product and service.
Always wanted a bag like this one, always been impressed with Tilley products.
Service and response from Pediwear first class.
- Mr Valladares
- 1 Review
I am very satisfied with the service provided
I am very satisfied with the service provided
- Mr TSANG
- 1 Review
I'm looking for another pair on Pediwear now.
Nice service, Nice quality of shoes (from Pediwear)
- Mr furuishi
- 1 Review
- Fred
- 1 Review
Great shoes, great service.
This is the second pair of Loake shoes I have bought from this company. Good prompt service, great products and a few free gifts which are a nice touch.
- Didier Quéret
- 1 Review
Délais de livraison trop long/Delivery too long
J'ai été obliger de relancer le service client pour obtenir une date de livraison.
I was forced to restart the customer service to get a delivery date.
Mise à jour:
Bonjour,
Merci d’avoir répondu à mes observations.
D’autre part, j’apprécie votre geste commercial et c’est avec plaisir que je continuerai à passer commande dans votre boutique.
Cordialement
Updated:
Hello,
Thank you for responding to my comments.
On the other hand, I appreciate your gesture of goodwill and it is with pleasure I will continue to place an order in your store.
Regards
Reply from Pediwear Shoe Centre Online
Thank you for your review. Having looked at the details of your order I agree that we have failed to keep you adequately informed regarding your order.
You placed your order on the 27th March and we advised you by email on the 28th that we were expecting to deliver your order within 7 to 10 working days. Unfortunately we were let down by a delay in obtaining your shoes from the manufacturer. However we should have kept you better informed regarding this delay - which is our usual policy.
I will email you regarding this matter to hope we can make up for our short comings in dealing with your order.
Kind Regards
Mike Small
Pediwear
- Yang Houdong
- 2 Reviews
- Igor Sedov
- 1 Review
- Mr Tiberghien
- 1 Review
Excellent service and fast delivery overseas.
2 pairs of Grenson baught recently. Fast and very clear answers to my questions. To be recommended.
- Mr Gordeev
- 1 Review
The best online shoe store
The best online shoe store
Prompt replies.
High-quality service.
But the slightly overstated price in my opinion.
- Mr Bridges
- 1 Review
Thank you pediwear for your outstanding customer service.
Pediwear is a wonderful source for a wide range of quality products.
- Mr Giessler
- 1 Review
English perfection
Very professional. I look at pediware as I look at my qaulity crockett and jones shoes. Will buy shoes from them in the future. I wish it was possible to see the number of the shoes left.
- Mr Ellis
- 1 Review
Goods as described and sent promptly
Goods as described and sent promptly. Great website. Responded to Australian shoe size query within few hours
- Mr Stetsovsky
- 1 Review
Great selection and excellent customer service ( two purchases in four years)
Great selection and excellent customer service ( two purchases in four years)
