I've ordered from this company several times over the last few years and was always completely satisfied with the service I received. Items arrived promptly, well packaged, with clear information via e-mail on what to expect.
if I was asked for one way to improve: maybe, as with supermarket deliveries, it would be good to be able to specify a day for delivery or at least have a box where one could write instructions for what to do if the person is not in. With a delivery to my sister, she did not hear the postman knocking at her door and then had to wait almost a week for a re-delivery. She'd have been happy for him to leave next door.
Ordered the pencil for my 7 year old son which was recomended by his Occupational Therapist. He loves it and looks for the smiley face to confirm the correct pencil grip so hopefully will encourage him to write and help with his letter formation. Good service and arrived quite quickly.
spent some considerable time in trying to assemble the pen and as yet with no success. Not sure if there's a piece missing but obviously will keep trying
I continue to search for the perfect nib. Have been through the lot but am very happy with the Pelikan, I love the size and pen design but nib is superb.
Fanatic service from supplier - will use them again when finances allow.
Yet again, Niche pens give a full explanation of the various Pelikan writing instruments and accessories and if you order at a reasonable time of day the item is delivered next day by Royal Mail special delivery immaculately and safely packaged. What more could you ask for.
I have bought several pens from PelikanPens.co.uk over the last 3 years. The service has been unfailingly excellent (no problems with returns or exchanges, delivery usually the next day) and Ray and his team are very knowledgeable about the pens they sell. I would highly recommend this site.
The order was delivered to Russia in three weeks which is quite good. The packaging was excellent and protected three bottles of ink and a M800 Pelikan very well.
The pen is marvellous, it writes without any scratches, very smooth and impeccable.
The shade of Pelikan Edelstein Sapphire ink makes an impressive outlook on paper.
Thank you very much.
This was my 2nd experience shopping at Pelikan Pens, and, based on those 2 experiences, more are to follow. They remained in communication with me during the process to ensure that the product I ordered was exactly what I was looking for. When one of the items was backordered, they contacted me immediately to let me know and to ask if I wanted to continue to wait or purchase a suitable replacement. I wish all my shopping experiences were so enjoyable!
Order promptly dispatched and promptly arrived. This pen is superb. First Pelikan I've had and it is a joy to use. I have only one issue - the packaging. The pen came in a faux leather pouch, complete with imitation wax (plastic) seal, think it was meant to look like a degree scroll. This was inside a "wooden" box with a cardboard lid, and the whole lot in another cardboard box. A small plain cardboard box sufficient to hold the pen would have been adequate. If the pen were being given as a gift, that extent - and type - of packaging might be appropriate. As I was buying the pen as a working tool the pouch and box are now simply so much clutter. Could purchasers visiting your website get to select the packaging in the same way as they select the nib, in a dropdown box? Suggested packaging options could be "Utilitarian", "Understated", "Posh"and "Ridiculously Posh". Love the pen though. Regards - Don
I have bought two pens online from this outfit and each time I have been met with friendly staff who keep me up-to-date about my order. Telephone conversations are professional, friendly and helpful. The staff have good manners and courtesy which is hard to find in any retail these days. Products are as described and delivered quickly using good couriers. They have a smashing range of Pelikan pens and a variety of ink and accessories. The management have a good attitude and overall I would highly recommend buying from here.
Very good service, from UK to IE delivery took 3 days, amazing!
I had promised myself a new fountain pen for many years and looked at the Montblanc 146 then I discovered Pelikan by accident whilst searching e-bay, after some research I decided Pelikan was the better option. I went for the M600 thinking it would be the best size and balance me being a leftie.
Brilliant pen...... can't stop picking it up!
Thank you Pelikanpens.co
I found them fast, reliable and very responsive to any queries. Excellent.
I ordered ink and a pen holder. Both were despatched quickly and received in perfect condition. Both very good value.
Only thing that makes this not a five star review is that the order confirmation said I would be notified of despatch. As I ordered over a weekend, I was disappointed not to get notification on the Monday and then expected a wait. But I was delighted that the goods arrived on the Tuesday, despite no despatch notification.
I will certainly place more orders in the future.
I have purchased in two orders ink and an M805 from Pelikan Pens and had impeccable service both times. The M805 was with a standard B nib, which was customised by Matt at Pelikan Pens to give me a narrower version of the gorgeous, but very wide, IB nib. This has given me a pen which has most of the style of the IB, but which will allow a higher writing density and also enable me to enter data onto worksheets and forms with panache!
I ordered a Pelikan Souveran 800 advertised at a very competitive price with some excellent freebies thrown in. The whole lot arrived next morning, carefully packed, so in perfect condition.
For anyone considering a major pen investment, I don't think you could do better - the pen is brilliant as well!
All the information you need to know about the pens is on the website. Ordering is a simple process, there's an immediate email confirming, and the goods are delivered within 2 days.
This is the second time I have purchased a pen from PelikanPens. The first time, about 3 years ago, the company couldn't have been more helpful in helping me make the right decision. This time around I didn't need an advice - but as usual the pen arrived beautifully packaged within 36 hours of ordering it. Great service from a company that is knowledgeable and cares about their product.
I have several pens, but I have heard that Pelikan pens are special so I took the plunge and ordered one last week. It arrived the next day and is a delight. I bought another, with a different nib, this week. I cannot recommend this company, and Pelikan, highly enough.
I bought a Pelikan pen and ink and then, a few weeks later, a different nib. Both came well packed by special delivery by return of post. All the prices are competitive and the website very helpful. I could not fault the service.
I wanted a fountain pen and was not sure which nib would be best for me so I called for some advice and they offered to send me a couple to try out to choose. Wish more places gave this level of attention and help.
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