I ordered a big bag of dog food...my payment was taken but my order was not placed and still sat in the basket. I sent an email and received a reply first thing the next morning and the problem was resolved very quickly. My food was dispatched that afternoon and I received it the next day in the allocated time slot I received in a text. Mistakes can happen and there can be errors on systems but it's not always resolved quickly. Pet Shop Express did resolve it quickly and there was no delay to my order being dispatched. I think their service is great and I would definitely use them again.
I saved their website as one of my favourites so I can go straight to ordering the food for my dog. I check the basket price then always search the net to see if there are better deals available but Pet Shop Express has beaten the compettition every time even if its only by a small margin but its usually at least £5 to £7 per 2x15kg bag Eukanuba order. The delivery service they use is also efficient as they text the day before to let you know that the delivery will be coming but then give you options of postponing til another day or delivering to a neighour which is perfect for people with busy lives. 10/10
Goods that were ordered on Sunday evening had not been received by Thursday PM,even though a 24 hour delivery was promised.On progressing my order it turned out that the courier had mislaid the goods so a duplicate order was created by your operative and the second lot of goods were dully received within 24 hours.
Ordered two bags of Eukanuba dog food because it was much cheaper than I had seen anywhere else. From start to finish it was an extremely easy transaction with no hassle and delivery was as and when stated. Would definitely recommend
Trusted products at amazing prices ordered Saturday delivered Monday! What more can anyone ask! HIGHLY recommend. Thank you for brilliant products, brilliant prices and brilliant service. You deserve the recognition for a job well done! 10/10