To the staff at PF Jones,
Please use this letter of thanks any way you like.
For anyone thinking of buying a towbar from PF Jones who wishes to know
‘will I get my goods’?, my name is David and I live 450 kilometers
southwest of Sydney in Australia - 25000 kilometers from PF Jones in the
Adam quoted me 3 to 5 days delivery. Now we are already a day’s
delivery from Sydney and the order was placed on the Friday UK time. So
take in to account Saturday and Sunday and I was amazed that the tow bar
was here in Wagga Wagga Monday.
The other comment I wish to make is the very professional way Adam
answered all of my questions. Including Adam sending me fitting
instructions and wiring details.
That’s old fashioned service you rarely get today.
Now all I’ve got to do is fit it,
Je suis un peu déçu des échanges avec le vendeur, cela manque un peu de professionnalisme
Toutefois la livraison a été faite dans les temps malgré une erreur d'adressage...
History:-Phoned for advice ..excellent response.
Ordered goods on line. ..No problems.
Immediately order confirmed and invited to offer opinion of service... Ignored
4 days later goods not arrived...no notification of dispatch but now have 3 notifications of receipt of order and request for opinion... again.
Opinion:-It is good to be concerned about ones image...which would be improved with a delivery system which was a little sharper. Lots of firms now manage to get stuff delivered next day. Why not try it and see how impressed your customers are?
Good quality and price - Helpful staff - however it was let down by the slow delivery otherwise I would have given them a 5 star rating.
The website is good with an easy to use and accurate search by car make and model. Access to the fitting manuals, prior to purchase, is invaluable as different tow-bar manufacturers us different methods. Witter, for example, require holes to be drilled, whereas Bosal didn't for my car. Payment easy and delivery was really fast. Excellent communications from the site, the payment dealer and the courier throughout. The only slight complaint was that one of the plastic bags had split meaning I had to search through loads of shredded cardboard to find a piece, but that was a minor inconvenience and is something I've experienced before from other suppliers
Easy navigation on website. Massive and diverse rage of products. Personal service when contacting them. Next day delivery. In all, very pleased with whole experience, would definitely use again and will recommend them.
I wanted the best equipment for my new Mercedes, and at the best possible price, so as I have used PF Jones before and got good service and advise, I went back and they were the best again.
I wanted a tow bar to fit my Freelander 2 and the quote from Land Rover was heading towards four figures.
Helpful advice from PFJ convinced me I could fit one of their tow bar offerings and the electrics myself. They recommended a visit to Indespension for them to reset the on board car software.
I placed my order on PFJ's easy to use web site for tow bar and electrics on Sunday evening and it was delivered by 'trackable' UPS mid morning Tuesday!!
I chose a Witter detachable towbar which I fitted with no trouble following the very clear instructions. No cutting was involved apart from two box spanner access holes hidden behind the nearside reflector.
The 'Right Connections' dedicated wiring kit supplied by PFJ is very easy to fit. No wiring - just plug in connections and one earth terminal connection. In fact it was easier to fit than the instructions stated because it was not necessary to remove any of the inside trim apart from the nearside storage pocket in the luggage area.The software was then reset by Indespension. This last step is necessary to stop the rear sensors working when towing in reverse.
The whole job was done for less than half the cost quoted by Land Rover and I am delighted with the finished result and the service provided by PFJ.
Best price found, arrived within 2 days, tracking provided, well packed and good quality.
Once again I contacted PF Jones for advice "on line" several times as to the type of tow bar to fit to my most recent purchase a VW camper van which I have just purchased
Replies and advice always received by almost immediately - a wonderful service which I would highly recommend to any one intending to purchase a tow bar at half the recommended price in my case ....a saving of £159.00!!
Tow bar just received yesterday along with fittings, bolts, tow ball, electrics, instructions, wire connections...the lot
How could anyone go elsewhere?
Thank you all very much
I ordered a part on Monday afternoon and it was with me Tuesday dinner time. What a great service. This is what we want . The guy on the phone when I placed my order was so helpful great customer service and I would highly recommend this company to anyone. Thanks guys and keep up the great service.
On first ringing to ask for technical help I then ordered online.
A mistake was made by me which was quickly corrected by P.F Jones after contacting me to confirm the order.
Part arrived swiftly and in good order.
Ordered Witter bike carrier late on Sunday night - arrived (in Scotland) 3pm Tuesday. why cant all businesses be this effective? Well done PF Jones and UPS.
And this wasn't a one off - similar service when ordering towbar 6 months ago. And the cost? As good as anywhere (and better than most) I found on the internet. If I need anything else I wont waste time shopping around. Thanks
Arrived within the delivery window and really well packed. Unpacked and tried it out on an old battery I have. Surprise; I can actually feel the heat. All I have to do now is fit it to my old camper van. First impressions are favorable.
The price of my towbar was £125 cheaper than having one fitted, and cheaper still than the nearest comparible system considering the prewired electrics and tow ball were included with the towbar. All for less than £80.
Fitting was a piece of cake for a practical person (4 hours - not bad for a one off). I did it with a little help from my seven year old daughter who checked all parts were in the box, and then pressed the brake pedal and operated the switches to test the lights.
Instructions were clear and simple.
Delivery was less than 20 hours from ordering.
I purchased a bosal swan neck tow bar.
Initially the website was configured so that I couldn't select electrics with my order.
A quick phone call and this was corrected.
Product arrived on schedule. However given the weight the actually loose parts (the tow ball and electrics) could have been better protected. The tow ball arrived with a few scratches.
Information on website helped with installation. However given the time it is worth considering using PFJones network of fitters.
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