Experienced a small amount of confusion whilst ordering; immediate elucidation from the company via email. Company couldn't have been more helpful and order journey detailed from start to finish, including notification from post office when order arrived in home town. Order Feedback loop closed with my signature on delivery.
Brilliant company and wouldn't hesitate to recommend.
I ordered a product online for 1st class delivery (1-3 days). My order hadn't turned up 6 days later. I sent an email after 4 or 5 days asking when I could expect delivery, but no-one bothered to reply. That is why I have given a 1 star rating. I think responding to an email should be a fairly basic practice for an internet company.
Strangely, when I emailed again to say that I wanted to cancel the order and expected a full refund, a response came through just a couple of hours later, saying only 'New Status: Refunded'. No apology given for the waste of time on my part.
I won't use this company again and wouldn't recommend them.
From finding the website to the delivery everything was exactly as they said. The choice of products was excellent and the ease of ordering was idyllic. The dispatch and delivery was on time and they kept us well informed of every step. There were no hidden costs, everything was upfront. Will recommend to anyone. The product itself is top quality.
Overall my experience of using PharmacyDirect GB was positive. The only negative was that the website was not sufficiently clear (to me at any rate) in terms of what I had to do once I had placed my order.
Communication was excellent however, which made up for the website's shortcomings.
This was a smooth transaction, web-site was easy to navigate, order process straightforward, feedback prompt and informative. Not only that, but delivery was of the next-day variety. No problems at all.