The good points - erm... they have blue bins, if you like blue that is one point in their favour.
The bad points - everything, their service is appalling, they miss collections, the local depots are run by idiots, depot phone staff seem apologetic but managers don't bother to call back. Then head office / account is completely full of computer says no staff. Head office bill you and claim that the invoices are correct as the screen says so, local depots admit to missed collections but Head Office won't accept it. They then make up charges, increase charges etc. They refuse to communicate, send all correspondence by recorded letter keeping copies for court. Do a simple search for PHS Wastetech on the Google and you will see thousands of complaints - their own website was lower in the results as the many review sites and business forums for some time, then they have obviously employed some non-English speaking SEO company to make dummy websites to dilute the complaints and make up false reviews which are written so badly it's obvious that they are done people who do not have English as a first language, some sites that record the IP location with each entry show they come from India! Maybe they collect from India too, but as they can't mange London I doubt it very much.
We had at one point a debt collection agency call regarding the outstand payments, when we showed the evidence they laughed and said "don't worry we'll send them the account back to PHS we are not interested in your business".
Just keep everysingle piece of paperwork they send to you, if they phone tell them to write to you so you have a record of it. After 8 months of made up charges and constant refusing to resolve the problem our solicitor wrote a single letter to them requesting that they take us to court, they came back saying that we are write and reduced the bill from £1200 to £152.00 - a price we agreed to pay as that was part of the service we had used, they wrote off the rest, in the same way they made them up in the first place.
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