I was a little nervous about ordering something that clearly couldn't be returned if I just didn't like it, but following the website's instructions regarding measuring led to a brilliant result. The colours were just as pictured on the site, the finish was to a really high standard and the packaging was perfect. Staff were really helpful when I had an issue with re/delivery as well. The only slight drawback was that the acrylic (rather than glass) was particularly prone to scratching - cut your nails before handling! - but the marks weren't noticeable once the picture was inside. I would absolutely use this service again and recommend it to anyone seeking a custom-made frame for their artwork.
Order 3 frames, all arrived as advsied and are very nice frames. HOWEVER.. one of the frames was the incorrect size and after tryiong to contact them by phone (no answer) they advsied to email - to which they 'aim to reply within one working hour'. 10 days later.. nothing. Emailed again.. that was a week ago and still nothing. Still no answer on the phone today. To add insult to injury, they sent me a sales email today asking how my picture frames look?!!! Bl**dy awful considering i can't use one of them! Re order number 1611358824
Well the frame arrived promptly and was well packaged, surviving delivery with no damage. The frame itself seems sturdy enough and it was easy to securely install the picture. I'm very pleased all round.