Reply from Pipe Ten Hosting Ltd
[REPLY]
- Reviews (17)
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- Paul Morgan
- 1 Review
Very speedy support
I have been with Pipe Ten for two months now and in that time they have been very helpful in setting up the services I need and have been very quick in their support when I have had an issue.
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- Brian Prescott
- Bath, GB
- 2 Reviews
Everyone else is playing catch-up
Don't go anywhere else. Just get an account - even if you don't need a web site! Just so you can see how customer service is suppose to be done. This is possibly the single most enjoyable B2B customer experience I have had in 30 years of business.
You know when you used to pick up the phone to your ISP support and think "oh, God... here we go again...". Well the good news is you never need to have that sinking feeling in the pit of your stomach anymore. These folks just get "service" in a big way.
We think of Gavin and his heroes as part of our team. If you add our gold star we gave them today that's six. Count 'em!
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- Hodaka Hashi
- Farnham, Surrey, GB
- 2 Reviews
Great service and support!
We've been with PipeTen for a while now and they have never let us down. Server uptime is great but where I personally feel they shine is their outstanding support. Each and every time we've had a query they've responded very quickly with helpful answers.
Would definitely recommend PipeTen to anyone looking for hosting!
- FTS Aquatics
- New Alresford, GB
- 1 Review
Simply the Best!!
We migrated nearly a year ago to Pipeten and they guided us through every step. They understood how important our website is to us, and pro actively ensured everything went perfectly. The support and customer service is truly outstanding. Pipe Ten are always there for any advice that we may need and always go way over the call of duty, really making you feel like a truly valued customer.
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- Phil Shankland
- Sheffield, GB
- 1 Review
exactly what good support should be like ...
... I can't pretend to be a novice and so I know what I am looking for in website hosting and support - and these guys deliver ... every time. Can't recommend them highly enough.
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- Bethany Cadman
- Brighton, GB
- 1 Review
Unbelievably helpful- excellent customer service
I am a complete novice at setting up a website, the guys at Pipeten have been fantastic, talking me through all the steps and helping me sort things out. I would be completely lost without them and they manage to explain everything really well -no question is too stupid! I have always left conversations with them feeling completely happy. Brilliant customer service -thanks so much!
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- Stuart Forster
- Tías, GB
- 1 Review
Outstanding value and service
Have been with Pipeten for over 5 years and am delighted with the immediacy and quality of their service. I already know the value and simplicity of use was very good, but when I got a virus, which was not of their doing they saved my life and held my hand until it was sorted. That's what you need in your host. They are a FIVE fro me!
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- Lesley Draper
- Chesterfield, GB
- 1 Review
Personal service at the touch of a button
We turned to Pipe Ten when our existing web host let us down. Our technical experience is limited, but the Pipe Ten team has guided us through the steps toward getting our new website online - and we're really pleased with the result. It all seems so simple!
The biggest bonus is having someone at the end of an email who responds within minutes when we're struggling. In this computer age it's both surprising and delightful to receive such a personal service. Ten out of Pipe Ten!
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- John Ellis
- Lowestoft, GB
- 1 Review
Reliable, good price, great technical support
We’ve used Pipe Ten hosting for several years, after migrating from another hosting provider. There are 3 core things we want from our website hosting: reliable servers, good price, good support when things do go wrong. Pipe Ten provide all three.
We very rarely have any problems, but when we do, Pipe Ten are always quick to respond to our support tickets. And when I say quick, I mean 2-3 minutes. I’ve never experienced support that good before!
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- Tom Eeles
- 1 Review
Excellent customer service as standard - that shouldn't be rare but it is.
Technically these guys know their stuff. The Live Chat and/or Ticket support system works very well. They are accountable but also realistic and take the approach of partnering with their clients so that both businesses grow. Top notch stuff.
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- Iancarol Frogley
- 1 Review
Excellent isn't enough. Prompt, patient and understanding
I’ve used Pipeten for hosting for a few years now, and always found them helpful.
I have just changed the domain name for an existing website, which involved opening a new account and then transferring everything across, including an SQL database.
It was certainly a steep learning curve, with a few gremlins thrown in. But the support I got from the Pipeten team was always quick, and understanding. At no time did I feel I couldn’t ask even the dumbest of questions.
I would recommend Pipeten to anyone looking for a hosting service. Oh and they are not expensive, especially given the facilities provided and the prompt, patient, and understanding support available when it is needed.
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- Craig Dearden
- Darvel, GB
- 9 Reviews
Fantastic doesn't cover it
I've been with Pipeten for years now, probably since around about the time they started, and I'll be honest - they have NEVER EVER let me (or us) down.
Support: OUTSTANDING
Cost: Great.
I use them for over 10 websites (I think), I also recommended them to my place of work, and they use them now too for their online shop(s).
I have been offered half the price (and less) elsewhere, but I still can't trust anyone as much as I trust Pipeten with my sites.
TRUST ME.... Pipeten are THE BEST....
No horsemeat. 100% Quality.
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- Adam Ulivi
- 1 Review
The best support I've ever had from a web host
I've been using Pipeten for a few years after hunting around for a better web host.
I joined them for the fact I could add as many domains to my shared hosting account as I liked without extra charges, but I stayed with them because their support was so good compared with other companies I've used.
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- Dave Bozz Barton
- 1 Review
Fast, Accurate, Comprehensive, Helpful and Polite Support Every Time!
With over 15 years of working with different hosting providers, I've experienced everything from a barely acceptable level of service to over 20 emails required to resolve a single issue.
For a few years now though, I am pleased to report that I have encountered a provider that I would actually be happy to recommend to a friend.
PipeTen, provide the fastest, friendliest and clearest level of support that I have ever encountered. And for a website design business, support is the most important factor to consider.
Some are cheaper than others, but these days hosting providers are all fairly standard in the services they provide and the level of uptime they offer. The real test comes when you want to do something a little bit more unusual than a straight HTML website or something goes wrong at their end.
I have known providers regularly require in excess of 10 emails to resolve even the simplest of problems. As eluded to above, my own personal record was an unresolved issue with 1&1 (that caused me to ditch them), which required over 20 emails from myself and went on for more than three weeks!
In contrast, from my experience, support calls with PipeTen are typically resolved satisfactorily in 1-2 emails and well under 30 minutes, in fact most often 2-5 minutes.
Responses are always to the question you asked, accurate, clear and polite. Many questions are resolved with the first response, but where any technical clarification is requested, it is provided in abundance.
So, many thanks to Jamie, Gavin, Carl, Grenville and the rest of the PipeTen team.
Keep up the good work guys!
David Barton
EasierThan Website Design
- Jonathan Binnie
- 1 Review
Superb Service - second to none.
I have used several other hosting companies and none have come remotely close to the level of support that Pipeten provide.
Their prices seem competitive and I am very happy with their costs, but where they really stand out is in their support. I've had to call on their services several times at weird times with weird problems, some of which have only been loosely related to their products, and they have NEVER let me down or come across as unwilling or bored to help with whatever problem is presented to them, no matter how small or trivial that problem may be - or even how complex it may be!
Highly recommended.
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- Clifford White
- London, GB
- 1 Review
Best hosting company we have ever had!
We have moved hosting companies so many times since we started way back in the 90's and Pipeten are our favourites so far. Services are excellent and at competitive prices, the website is clear (for a change!), ticket response is lightning fast and the control panel actually makes a lot of sense. Someone has given this a lot of thought, and it shows. 10/10. Keep it up lads!
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- Turgay Hassan
- Walthamstow, GB
- 1 Review
Superb Technical Support!!!
I used to have my own portfolio website with another hosting provider.... they were really poor in terms of technical support..
I closed the account with them and a friend of mine recommended PIPETEN as an alternative.
I have been interested in setting up a wordpress site but i have no clue on how to go about it.
One click on PIPETEN's Live Chat feature and i was signed up and organised within the hour..
GREAT Support!! Many Thanks again!!
