I had an issue with a client's domain name, Gavin sign posted me very clear on how to solve this issue, i then need further support and was assisted by Jamie who again gave me important clear information with useful links that solved my problem.
I would highly recommend Pipe10.
Today we have been on live chat on and off maybe 10 times. We are not that special on this and trying to set up domains hosting and templates ..... Jamie has been patient and 150% helpful. There is no way we would be able to get this far without him LOL .
Thumbs up for Jamie .... by the way we are still on his back and he is great :)
I've been email and web hosting with Pipeten for a few years now after they were recommended.
They have been excellent with very very minimal downtime (usually while updating in the middle of the night). When I have had any problems with building a website their "Chat" system has been excellent. They come on the live chat within seconds and are extremely helpful and have gone well out of their way on many occasions for us.
I can't envisage ever using anyone else and particularly like the fact they are UK based.
Keep up the good work Pipeten!
I would recommend Pipeten (and have done to anyone who will listen!) as they are extremely reliable and helpful. Whenever I have had a problem, and I often do as I am not too computer savvy, I have been given the best advice, guidance and support possible - at all times of the day or night!
Honesty, look no further for all your hosting needs.
I moved from a hosting company that has recently ceased trading. I was thinking that my site would be down for days. After speaking to the Support team (Matt S and Gavin K), my website was back, up and running within 30 minutes. I couldn't really believe how quick it was.
There's clearly a great set up here and everyone around knows what they are talking about. May long it continue. Great work - keep it up guys!
After been let down by another web hosting company, pipe ten has now become my new home. Awesome service from the support team with helping to get my service sorted. I will be recommending them to anyone who asks about hosting in the future.
I migrated over to Pipeten from another provider that was disappointing me and it's been the easiest transition. I have 6 domains and PipeTen have done everything they can to support the transition and get me up and running asap!
I have tried many hosting companies over the years and found most to be wanting to say the least! Having moved all of my domains to Pipeten a few years ago, (around 40 in total), I have found them to be nothing less than excellent. Support is superb both in the usefulness of the available information on the support pages and the helpfulness of the people at Pipeten.
Every time I have a need to contact support - and it is always because of one of my issues not theirs - they are responsive, helpful and without exception help me to resolve it. I even once contacted them when I was in India and it would have been about 4am in the UK and got an immediate response and solution to my problem!
I thoroughly recommend Pipeten and would urge anyone considering a hosting provider to consider them. I have never found a better company and do not feel the need to look - Pipeten are all that I need!
We have been with Pipe Ten for over 8 years. We have 2 dedicated servers with them and host over 45 sites all together. In that time a number of other hosting companies have approached for our business. Two words to them... GO AWAY!
The support from Pipe Ten is truly amazing. Constantly monitoring the servers and mitigating any issues. Ticket responses time is literally within 3-5 minutes.
I would happily recommend Pipe Ten to anymore. You wont be disappointed.
Have a few sites hosted with Pipeten and am putting all my sites going forward with them. Always had great support with any domain or hosting issue. Can't recommend them enough.
I've used a number of different managed and unmanaged host providers over the years. These guys are massively helpful, friendly and really know their stuff.
Would happily recommend them to other clients and colleagues.
Being a non techy the Pipeten Team have always been very helpful and patient. Nothing seems to much trouble and they seem to be available 24/7 !!
They make it very easy.
These guys are simply outstanding. Doesnt matter if you have a starter package or upgrade to a more expensive: They are always kind and helpfull and the deliver what they promise.
no overselling, no broken promises, intelligent support members...
Even for a no-techie like me it´s the pure pleasure to work with them.
Perhaps other webhosters are cheaper, but definetely not better. A clear recommendation no matter if you wanna host a site for private or for biz purpose.
I needed an inexpensive hosting solution for my website with SQL and a friend recommended PipeTen.
As a web developer with limited funds I try to keep up with the latest trends, and the shared hosting lets me do this. When I have needed support after trying a new feature PipeTen have replied very quickly (within minutes) and fix the issue quickly - even for shared hosting.
PipeTen offer the best support I have ever received from any company.
Pipeten have been fantastic from the first initial inquiry through to all the support provided through out my transfer. Love the fact that they are British based and that they are available to speak to even on the weekend. Customer service wise I have been very impressed! Jamie from technical support has been an absolute star, very patient and helpful. I am a very happy customer, and very pleased to have left my former host!
Don't go anywhere else. Just get an account - even if you don't need a web site! Just so you can see how customer service is suppose to be done. This is possibly the single most enjoyable B2B customer experience I have had in 30 years of business.
You know when you used to pick up the phone to your ISP support and think "oh, God... here we go again...". Well the good news is you never need to have that sinking feeling in the pit of your stomach anymore. These folks just get "service" in a big way.
We think of Gavin and his heroes as part of our team. If you add our gold star we gave them today that's six. Count 'em!
We've been with PipeTen for a while now and they have never let us down. Server uptime is great but where I personally feel they shine is their outstanding support. Each and every time we've had a query they've responded very quickly with helpful answers.
Would definitely recommend PipeTen to anyone looking for hosting!
We migrated nearly a year ago to Pipeten and they guided us through every step. They understood how important our website is to us, and pro actively ensured everything went perfectly. The support and customer service is truly outstanding. Pipe Ten are always there for any advice that we may need and always go way over the call of duty, really making you feel like a truly valued customer.
I am a complete novice at setting up a website, the guys at Pipeten have been fantastic, talking me through all the steps and helping me sort things out. I would be completely lost without them and they manage to explain everything really well -no question is too stupid! I have always left conversations with them feeling completely happy. Brilliant customer service -thanks so much!
Have been with Pipeten for over 5 years and am delighted with the immediacy and quality of their service. I already know the value and simplicity of use was very good, but when I got a virus, which was not of their doing they saved my life and held my hand until it was sorted. That's what you need in your host. They are a FIVE fro me!
We turned to Pipe Ten when our existing web host let us down. Our technical experience is limited, but the Pipe Ten team has guided us through the steps toward getting our new website online - and we're really pleased with the result. It all seems so simple!
The biggest bonus is having someone at the end of an email who responds within minutes when we're struggling. In this computer age it's both surprising and delightful to receive such a personal service. Ten out of Pipe Ten!
We’ve used Pipe Ten hosting for several years, after migrating from another hosting provider. There are 3 core things we want from our website hosting: reliable servers, good price, good support when things do go wrong. Pipe Ten provide all three.
We very rarely have any problems, but when we do, Pipe Ten are always quick to respond to our support tickets. And when I say quick, I mean 2-3 minutes. I’ve never experienced support that good before!
Technically these guys know their stuff. The Live Chat and/or Ticket support system works very well. They are accountable but also realistic and take the approach of partnering with their clients so that both businesses grow. Top notch stuff.
I’ve used Pipeten for hosting for a few years now, and always found them helpful.
I have just changed the domain name for an existing website, which involved opening a new account and then transferring everything across, including an SQL database.
It was certainly a steep learning curve, with a few gremlins thrown in. But the support I got from the Pipeten team was always quick, and understanding. At no time did I feel I couldn’t ask even the dumbest of questions.
I would recommend Pipeten to anyone looking for a hosting service. Oh and they are not expensive, especially given the facilities provided and the prompt, patient, and understanding support available when it is needed.
I've been with Pipeten for years now, probably since around about the time they started, and I'll be honest - they have NEVER EVER let me (or us) down.
I use them for over 10 websites (I think), I also recommended them to my place of work, and they use them now too for their online shop(s).
I have been offered half the price (and less) elsewhere, but I still can't trust anyone as much as I trust Pipeten with my sites.
TRUST ME.... Pipeten are THE BEST....
No horsemeat. 100% Quality.
I've been using Pipeten for a few years after hunting around for a better web host.
I joined them for the fact I could add as many domains to my shared hosting account as I liked without extra charges, but I stayed with them because their support was so good compared with other companies I've used.
With over 15 years of working with different hosting providers, I've experienced everything from a barely acceptable level of service to over 20 emails required to resolve a single issue.
For a few years now though, I am pleased to report that I have encountered a provider that I would actually be happy to recommend to a friend.
PipeTen, provide the fastest, friendliest and clearest level of support that I have ever encountered. And for a website design business, support is the most important factor to consider.
Some are cheaper than others, but these days hosting providers are all fairly standard in the services they provide and the level of uptime they offer. The real test comes when you want to do something a little bit more unusual than a straight HTML website or something goes wrong at their end.
I have known providers regularly require in excess of 10 emails to resolve even the simplest of problems. As eluded to above, my own personal record was an unresolved issue with 1&1 (that caused me to ditch them), which required over 20 emails from myself and went on for more than three weeks!
In contrast, from my experience, support calls with PipeTen are typically resolved satisfactorily in 1-2 emails and well under 30 minutes, in fact most often 2-5 minutes.
Responses are always to the question you asked, accurate, clear and polite. Many questions are resolved with the first response, but where any technical clarification is requested, it is provided in abundance.
So, many thanks to Jamie, Gavin, Carl, Grenville and the rest of the PipeTen team.
Keep up the good work guys!
EasierThan Website Design
I have used several other hosting companies and none have come remotely close to the level of support that Pipeten provide.
Their prices seem competitive and I am very happy with their costs, but where they really stand out is in their support. I've had to call on their services several times at weird times with weird problems, some of which have only been loosely related to their products, and they have NEVER let me down or come across as unwilling or bored to help with whatever problem is presented to them, no matter how small or trivial that problem may be - or even how complex it may be!
We have moved hosting companies so many times since we started way back in the 90's and Pipeten are our favourites so far. Services are excellent and at competitive prices, the website is clear (for a change!), ticket response is lightning fast and the control panel actually makes a lot of sense. Someone has given this a lot of thought, and it shows. 10/10. Keep it up lads!
I used to have my own portfolio website with another hosting provider.... they were really poor in terms of technical support..
I closed the account with them and a friend of mine recommended PIPETEN as an alternative.
I have been interested in setting up a wordpress site but i have no clue on how to go about it.
One click on PIPETEN's Live Chat feature and i was signed up and organised within the hour..
GREAT Support!! Many Thanks again!!
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