I went with PipeTen as they were one of the few (if not the only) hosting provider in the UK who had some knowledge of the server requirements for hosting Social Engine sites. From the start they have been extremely helpful and completely on the ball with any issues I've had. I also had to change my hosting package shortly after joining as my initial package wasn't up to the traffic i was getting. This involved changing physical servers, and PipeTen walked me through this process to ensure a completely smooth transition. What's more, i had an ongoing problem on my site which we weren't even sure was server related. PipeTen helped me with this tirelessly to get the problem resolved. I'd recommend these guys to anybody.
I have two accounts with Pipeten, one personal and one business. In both accounts I have a number of domains and in several I have email and websites. From time to time I have needed to contact Pipeten either for support or for sales and I have always found their service to be exceptional. I would have no hesitation what-so-ever in recommending Pipeten and, in fact, often do!
I have been with PIPETEN for a number of years and have transferred all my business to them. They are an absolutely excellent company who have always valued me as a customer. This is unusual in todays world of 'big' business! I just contacted their support ten after hours and was pleasantly surprised to get a UK representative instead of the usual offshore call centre. Top marks and HIGHLY recommended. I wish all service providers were this good! Also should mention Matthew in support who was patient and very helpful. Top marks!
Yeah, so their website looks dated and how do make hosting and whatnot sexy anyway? The control panel is a bit clunky and you have to register separate accounts for domain registration and hosting. But time after time the dudes on live chat have all the answers. All of them. They are patient and polite and knowledgeable and it finally occurred to me that all that other stuff doesn't matter. What matters is that my websites are live, my email's coming through, and I know that whenever I have a question someone is there on the other end of a keyboard who will help me out. Hence, the epitome of "customer service".
Yeah I know, perfect? Well I moved from 1&1 because the service was soooo bad. They helped the move and none of my clients did not notice their sites had moved. I have had issues since then as you do, but none of these have been the fault of Pipe Ten, they were just lifes issues. However what makes Pipe Ten so good are the guys that provide the support, you get to speak to a human with a name who goes out of his way to help. Really out of their way. Really cannot fault them so happy to give praise.
Jamie at Pipeten http://pipeten.com based in Sheffield is always a brilliant help on any technical issues, he's really helped us out on many occasions and knows his stuff in wordpress and magento two platforms we use. I would recommend Pipeten to anyone who wants an excellent hosting solution based in the UK with excellent support!
I had an issue with a client's domain name, Gavin sign posted me very clear on how to solve this issue, i then need further support and was assisted by Jamie who again gave me important clear information with useful links that solved my problem. I would highly recommend Pipe10.
Today we have been on live chat on and off maybe 10 times. We are not that special on this and trying to set up domains hosting and templates ..... Jamie has been patient and 150% helpful. There is no way we would be able to get this far without him LOL . Thumbs up for Jamie .... by the way we are still on his back and he is great :)
I've been email and web hosting with Pipeten for a few years now after they were recommended. They have been excellent with very very minimal downtime (usually while updating in the middle of the night). When I have had any problems with building a website their "Chat" system has been excellent. They come on the live chat within seconds and are extremely helpful and have gone well out of their way on many occasions for us. I can't envisage ever using anyone else and particularly like the fact they are UK based. Keep up the good work Pipeten!
I would recommend Pipeten (and have done to anyone who will listen!) as they are extremely reliable and helpful. Whenever I have had a problem, and I often do as I am not too computer savvy, I have been given the best advice, guidance and support possible - at all times of the day or night! Honesty, look no further for all your hosting needs. Sophie
I moved from a hosting company that has recently ceased trading. I was thinking that my site would be down for days. After speaking to the Support team (Matt S and Gavin K), my website was back, up and running within 30 minutes. I couldn't really believe how quick it was.
There's clearly a great set up here and everyone around knows what they are talking about. May long it continue. Great work - keep it up guys!
After been let down by another web hosting company, pipe ten has now become my new home. Awesome service from the support team with helping to get my service sorted. I will be recommending them to anyone who asks about hosting in the future.
I migrated over to Pipeten from another provider that was disappointing me and it's been the easiest transition. I have 6 domains and PipeTen have done everything they can to support the transition and get me up and running asap!
I have tried many hosting companies over the years and found most to be wanting to say the least! Having moved all of my domains to Pipeten a few years ago, (around 40 in total), I have found them to be nothing less than excellent. Support is superb both in the usefulness of the available information on the support pages and the helpfulness of the people at Pipeten.
Every time I have a need to contact support - and it is always because of one of my issues not theirs - they are responsive, helpful and without exception help me to resolve it. I even once contacted them when I was in India and it would have been about 4am in the UK and got an immediate response and solution to my problem!
I thoroughly recommend Pipeten and would urge anyone considering a hosting provider to consider them. I have never found a better company and do not feel the need to look - Pipeten are all that I need!
We have been with Pipe Ten for over 8 years. We have 2 dedicated servers with them and host over 45 sites all together. In that time a number of other hosting companies have approached for our business. Two words to them... GO AWAY!
The support from Pipe Ten is truly amazing. Constantly monitoring the servers and mitigating any issues. Ticket responses time is literally within 3-5 minutes.
I would happily recommend Pipe Ten to anymore. You wont be disappointed.
I've used a number of different managed and unmanaged host providers over the years. These guys are massively helpful, friendly and really know their stuff. Would happily recommend them to other clients and colleagues.