My son was delighted with his Avenger Jeep we bought him for his 4th birthday. We were initially a bit let down that despite the fact it claims to be for 2 people there was no way he could 'take a friend for a spin'. We have had constant problems with the car - it has broken down several times and a few times has only been able to go in reverse. While staff at playtimes have been polite, we have only been sent replacement parts (to fit ourselves) - and they have not made much of a difference. I did ask for a replacement car but was told it was a parts only warranty so nothing could be done. I have a very disappointed boy and would not recommend this product to anyone.
I ordered a 10" Rebo trampoline and surround on Monday morning and it was delivered on the tuesday afternoon!! Great service.
The instructions are brief but got some tips from friends which helped.
The plastic spacers from the surround are not the best quality - they were splitting as we were tightening the bolts!! Should come with spares.
Overall excellent product - my little boy has great fun on it.
Ordered a bouncy castle on a Saturday with a 48hr delivery. Order was confirmed and item was in stock, was emailed on the Monday to be told item was despatched. On the Tuesday afternoon I called playtimes to check when it would be delivered, one hour later I was called back to be told my item was not coming as it was out of stock and my money was refunded. I have a very upset 6 year old as I cannot find a replacement for the same price and he was expecting I that day. Very poor service!! Won't be using again!
From my initial telephone enquiry to the delivery of the product I was amazed by the quality of service. In particular I want to praise the person who dealt with my questions and took my order. Additionally I was surprised when delivery was as promised and two hours later the trampoline was fully erected, single handed, by my husband.
It was a big surprise for my grandson who played on it for hours.
Top marks from me!
I had made a mistake with another company and ordered a trampoline for the wrong date, they couldn't do anything sooner for me so i did an internet search and found 'playtimes' placed order on a Monday and had the trampoline Wednesday evening just in time for sons birthday Thursday. In between ordering and receiving, i phoned playtimes and they couldn't have been more helpful.
would recommend to anyone.
Good size trampoline, the enclosure is sturdy and secure. Only issue I've found is the the elastic on the surround safety padding lost it elasticity within a week, making it quite loose and not fit for purpose.
fast service parts as it is on the tin
parts get the kids riding again which is good for dads
we all buy are kids ride on but never think if they go wrong
were do i get the parts from this firm could save you a
run to the tip
Really efficient very quick and great product
Purchased a Kettler go kart from Playtimes.co.uk, cheapest on the net by £60.
Dispatched same day as stated, delivered next day complete with tracking number and delivered within a hour stated in the confirmation email, so not waiting all day for the delivery.
Will definitely use again as good range of products and amazing low prices.
Ordered trampoline Thursday morning and it was delivered Friday. Very easy to put up, approx an hour with 2 of us. Kids couldn't wait to get on it, very pleased.
Excellent service from A to B, i.e. order to delivery.
Great product, agree with others better thaan the
original cover in every respect.
Thanks very much.
This product was a quarter of the price of the 'official' replacement skirt for my trampoline. It is almost identical and fits perfectly. I would recommend this to anyone thinking of giving their trampolene a makeover.
Had a good choice of goods that I was looking for communicated if available , delivery etc promptly
Couldn't be beaten on the price and no delivery charge
All round excellent service delighted with my goods
After speaking to Customer Service actually found out that Playtimes were not at fault and that the 3rd Party in this Sale/Transaction was at fault.
Very pleased with the outcome and would definately use this company again. Service Representative extremley polite and helpfull and an assett to the Company.
Mr M E Osborne.
Bought a kettler go kart for £30 cheaper than any other online store. It arrived within days of ordering even though we live in the North of Scotland. Fantastic service, great price, good communication and free delivery = happy customer! Can't wait to see my sons face on his birthday on Saturday :0)
parts missing from box, sent replacements not the right ones,
got the part to fix the forks on then found that the bolts for the seat where the wrong ones.
in the end had to fix myself
this was for my sons birthday and in all not very happy.
would not order from them again..
the only plus is that they where helpful and quick to replace parts (wrong ones)..
The gas heater was despatched on the day of ordering, and delivered two days after that, which was two days earlier than scheduled. This was much appreciated as I had ordered it for use in the garage, and the outside temperature was sub-zero, so it wasn't much warmer in the garage.
After having troublr with my computer, i called Playtimes, they dealt with my order extemely efficently. Had problems with the delivery company and 'ROSIE' was wonderful going more than the extra mile to try and help. when i collected my order from the depot on checking there werew a few parts damaged and once again ROSIE went out of her way to get them to me, even ringing me from home out of hours to make sure i had received them. my problems were also acknowledged and apologised for by THE BOSS. Cheers Rosie you are a credit to the Playtimes team
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