Although I've yet to unpack the jeep I've bought for my sons birthday, I've been really amazed at how quickly it was delivered. I've given the company a five star rating based on their customer service. I shall be delighted if the product is 5 star too.
Speedy delivery within 2 days. Really impressed with the scooter for the money paid (half price) absoloute bargain. Recommended age 10+ but I bought for my 9 year old with all the safety helmet, pads etc. and Im pleased to say it is perfect for him
I had a few questions regarding the ride on car I was thinking of purchasing for my daughter & so I emailed Playtimes & a few days later I got an automated response to say my queries were being dealt with & I would receive a reply within 48 hours........a week later & I'm still waiting on a response!!! Very disappointed with this service!!
However, I purchased the ride on car & it arrived by courier as promised. My partner & Dad built the car & encountered a few problems for eg the music button on steering wheel was broken & one of the hub caps was duller than the rest. Luckily my Dad was able to fix the music button or else I would have had a very unhappy daughter!! I wasn't completely confident if I had contacted the company about this defect whether they could have rectified the problem & returned it in time for my daughter's birthday-think maybe if they have replied to my emails initially, I then would have had more faith in them. All in all, happy with speedy delivery of purchased item but very disappointed in their poor customer service.
A few minutes after posting this review, a gentleman from Playtimes contacted me & after a few email exchanges, we have agreed that there was a technical hitch & although a reply was sent to me, I received an automated response instead. Mike kindly sent me the reply again. He also offered to send me a new set of hubcaps to replace the faulty one. And whilst building the car, my Dad & partner came across 2 black strips but had no idea where they belong. So Mike is presently making contact with the supplier to find out where they should go!
I am delighted with the response from Mike at Playtimes and he has restored my faith in their customer service. I will definitely use this company again and would advise people that purchase from Playtimes that if they do encounter any problems with this company, contact them by phone as they will be more than happy to sort them out. Thank you Playtimes and I can't wait to see my daughter's face when she sees her little car!!
as stated Brilliant
I needed to buy my child an electric scooter for her birthday, having come across this website via a google search, I was astounded to see these scooters for a modest price.
I thought "must be a catch!" but no!
Excellent value for money - so much so - that I bought another for my other child too!
When they arrived (the next day) - I was saddened to see that a bolt was missing but after dropping customer service an email - a bolt was dispatched the same day.
I have put this site in my favourites as I do not want to miss out on any other great offers that should come along
Heater was very cheap so I was expecting a "cheap" product but was completely surprised to find that whilst it is lightweight it is designed to be much more stable than the old one I have replaced and works fantastically well with minimal setup.
Definatley worth having one on hand for these cold days :-)
Very limited instruction we had to try n figure it out as it was telling u to put 5&6 together but the pics were numbered wrong also it was only pics no written instructions so was difficult at time..... No instructions about switches or nothing but once we figured it out the child loves it works well great value for money and that is the only down fall I occurred....
I purchased 2 quad bikes for my children aged 3 and 5. The bikes were easy to assemble and look fab! I has a slight issue with one of the sounds on the steering bars.I emailed the company at five minutes to midnight on Christmas eve and got a response within 30 minutes on Christmas morning which resolved the issue. Brilliant customer service. I couldn't recommend this company more and will use them again in the future.
Placed order a week before Xmas was deliver in two day. Amazing value £150 for two Seater oudi car ! Well happy barging souds light ale drive emote control drive MP3 player works and plays Loud so happy with this product
We needed some parts for my little boys jeep that he tried to destroy against a wall! Great service, jeep now working well
What a brilliant jeep. If you are looking for a jeep that is for older/bigger children at the right price then this is the one for you. Most other electric vehicles of this price are for toddlers up to about 2 years. My grandson is 3 but as big as a four year old. There will be plenty of room in this for him and his 3 year old cousin too. He's going to have a heck of a surprise for xmas. Took about 4 hours to build and need socket set to tighten up the wheels but it's going to all be worth while when I see his face on xmas morning. Definitely recommend this product for the generous size and the price. Do need somewhere decent to store it though when not in use. Would be fine in the shed so long as the batteries are kept inside.
Instructions were very poor, found two parts that's would not fit (looked on other forum sites and found this was a recurring problem) the car costs so much money, but doesn't come with the 5 double A batteries that it requires, which I thought was a bit ridiculous, but I'm still giving this 4 stars as after it is FINALLY put together, the car looks and works great and my child adores it!
I found the website easy to use & the price was one of the cheapest online, however delivery was slow promised 1-2 working days actual delivery was 7 working days! Had to phone an 0845 number to find out what the delay was! Overall experience was satisfactory
I purchased a kettler top trike, it arrived within the given time scale. Unfortunately the trike had been damaged in transit (minor). So I phoned playtimes customer service team and I was immediately offered a replacement product or a partial refund. Excellent customer service. Very happy, would definitely recommend.
I ordered a Ivolt avenger 12V ride on jeep for my grand daughters christmas, I ordered it on the Saturday and it arrived on the Tuesday. With order I received private number plates which came the next day. I will defo use this company again. The jeep is truly amazing and easy to build. Hopefully my grand daughter will get lots of fun.
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