Item arrived by courier ahead of expected delivery timescale and my granddaughter's birthday. Tracking was not easy but based on delivery it was not a major issue,
Quality product at the right price and with excellent service.
Our product arrived very promptly and we were really pleased with the service we received. The only thing I would raise is that the quad bike we bought plays the most annoying music on the planet when you press one of the buttons, incidentally the same tune that my child's cheap flashing light toy that I bought him at a bonfire plays, and needless to say there is no mention of this on the product description on the company website. Had I known it played music to annoy all the neighbours then I doubt I would have bought it but unfortunately by the time it has all been assembled it is too late!
Very pleased with all my dealing with Playtimes. Would be more than happy to order with them again.
Bought quad bike for my grandson for Christmas the delivery was perfect. My husband put it together without a hitch. Can't wait to see his face when he see's it. The whole experience of dealing with Playtimes was great, And I would recommend them to anyone.
after placing the order, i was worried as i had no comformation, as i had placed the order on a sat, i assumed that i would get comformation, so i emailed them , but they managed to sort it all, out the next day one part of my order arrivied, the bext day the other part arrivied, they should have come together.
I hope when we get to put the trampoline together it goes smoothly as after reading other comments i am now concerened that we may have bits missing and it a christmas pressent for my grandsons
The item arrived the next day. It was of very good quality. I had to phone in connection with payment and found the member of staff whom I spoke so helpful. I would greatly recommend tghis company and will certainly be looking at this company for any more purchases I need rather than go elsewhere. Good work.
I received the playhouse for my daughter's birthday. The wrong size base was sent and it took me FOUR WEEKS of calling, emailing and generally trying to get through to someone for anyone to phone me back and try to sort the situation. No-one wanted to take responsibility or reply to my messages for a simple replacement to be sent. Eventually it was passed back to manufacturer to sort out and this then took another 2 weeks to get someone to call and after a 1 minute phone call said they would send replacements. No info on when they would be delivered until the day before even though I had asked for confirmation of what they were ordering. Summer over, birthday passed and 5 WEEKS to sort out a basic error on the company's side. I will never use Playtimes or Billy OH again as the worst customer service ever and one upset 3 year old.
It is a very good tramploline , but why on earth have they got to put the fittings in two boxes , let me explain when you open the trampoline box to put it together you read the instructions as you do, it does not say you need parts from the enclosure box so when we put it the trampoline together , we had to take off the bolts to put the poles for the enclosure on ,it is time consuming that's all , but it is a very good trampoline well worth the money , and it looks very impressive .
Needed replacement padding and a cover in quick time. This site provided everything and at such a low cost. Goods arrived as requested and kept fully updated where everthing was in the system. For the price plus free delivery the whole package is unbelievable, many, many thanks.
Total rubbish from start to finish. item never arrived. no phone number, automated unanswered email "help" desk. Eventually got online with an advisor who advised me item was out of stock and hadnt actually as the previous email claimed had been shipped.
I placed an order for a plum trampoline and accessory kit. The trampoline arrived within two days but after a week the accessory kit still had not arrived so I emailed playtimes.co.uk and was informed that the accessory kit would be coming directly from plum within the next few days.
Another week later and still no kit so I chased them up again and apparently Plum had no record of the order from playtime.co.uk. The promises that it would be with me within the next 5-7 days. I chased them up today as it still had not arrived and I have been told that they were recently informed by plum that they no longer have this item in stock. Playtimes.co.uk offered me their own kit but I asked for a full refund as I did not want to waste any more of time. Be aware....they seriously lack good communications and when you try and call they are always engaged!!!!
I ordered replacement cover for trampoline ... Was a bargain price and playtime kept me fully informed of despatch details and it arrived fast I am delighted with product it has revitalised the appearance of the trampoline.
The plum 12ft trampoline was an excellent purchase. Good quality & superb value. Well built & easy to construct. Delivery from ordering was very quick & communication was excellent. I am extremely pleased with my purchase
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