Playtimes reviews

Playtimes reviews

Excellent
9.0
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Review by confirmed purchaser

could be a lot better....

trike
parts missing from box, sent replacements not the right ones,
got the part to fix the forks on then found that the bolts for the seat where the wrong ones.
in the end had to fix myself
this was for my sons birthday and in all not very happy.
would not order from them again..
the only plus is that they where helpful and quick to replace parts (wrong ones)..
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Review by confirmed purchaser

good product, good price, good service.

Bought a pedal go kart (Kettler Suzuka Air) at very good price. Coupled with excellent telephone advice & delivery, I couldn't have asked for more. Two very happy grandchildren!
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Review by confirmed purchaser

Ablaze with praise about my new gas fire

for perfection in the delivery and the instructions on my gas fire I would have found it easyier if the on/off switch had been made clearer
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Review by confirmed purchaser

Excellent service - delivery on day 3 when 5 days were scheduled

The gas heater was despatched on the day of ordering, and delivered two days after that, which was two days earlier than scheduled. This was much appreciated as I had ordered it for use in the garage, and the outside temperature was sub-zero, so it wasn't much warmer in the garage.
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Review by confirmed purchaser

the good the bad and the brilliant

After having troublr with my computer, i called Playtimes, they dealt with my order extemely efficently. Had problems with the delivery company and 'ROSIE' was wonderful going more than the extra mile to try and help. when i collected my order from the depot on checking there werew a few parts damaged and once again ROSIE went out of her way to get them to me, even ringing me from home out of hours to make sure i had received them. my problems were also acknowledged and apologised for by THE BOSS. Cheers Rosie you are a credit to the Playtimes team
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Review by confirmed purchaser

Extremely efficient service from the point of ordering to delivery to the door!

Although I've yet to unpack the jeep I've bought for my sons birthday, I've been really amazed at how quickly it was delivered. I've given the company a five star rating based on their customer service. I shall be delighted if the product is 5 star too.
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Review by confirmed purchaser

Impressive

Speedy delivery within 2 days. Really impressed with the scooter for the money paid (half price) absoloute bargain. Recommended age 10+ but I bought for my 9 year old with all the safety helmet, pads etc. and Im pleased to say it is perfect for him
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Review by confirmed purchaser

Very discreet

Very secure and very quick thanks
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Review by confirmed purchaser

Improve your customer service PLEASE!!!

I had a few questions regarding the ride on car I was thinking of purchasing for my daughter & so I emailed Playtimes & a few days later I got an automated response to say my queries were being dealt with & I would receive a reply within 48 hours........a week later & I'm still waiting on a response!!! Very disappointed with this service!!
However, I purchased the ride on car & it arrived by courier as promised. My partner & Dad built the car & encountered a few problems for eg the music button on steering wheel was broken & one of the hub caps was duller than the rest. Luckily my Dad was able to fix the music button or else I would have had a very unhappy daughter!! I wasn't completely confident if I had contacted the company about this defect whether they could have rectified the problem & returned it in time for my daughter's birthday-think maybe if they have replied to my emails initially, I then would have had more faith in them. All in all, happy with speedy delivery of purchased item but very disappointed in their poor customer service.

A few minutes after posting this review, a gentleman from Playtimes contacted me & after a few email exchanges, we have agreed that there was a technical hitch & although a reply was sent to me, I received an automated response instead. Mike kindly sent me the reply again. He also offered to send me a new set of hubcaps to replace the faulty one. And whilst building the car, my Dad & partner came across 2 black strips but had no idea where they belong. So Mike is presently making contact with the supplier to find out where they should go!
I am delighted with the response from Mike at Playtimes and he has restored my faith in their customer service. I will definitely use this company again and would advise people that purchase from Playtimes that if they do encounter any problems with this company, contact them by phone as they will be more than happy to sort them out. Thank you Playtimes and I can't wait to see my daughter's face when she sees her little car!!
Playtimes

Reply from Playtimes

We are obviously very sorry that you have had an experience that has led you to leave a review of this nature.

We received a contact form message from you on Tuesday and would normally aim to respond, as you mention in your review, within 48 hours. I have checked our records and a full reply to your questions was sent to you on Friday 25th January.

Could I please ask that you check your junkmail / spam folder for this reply, as it was definitely sent to you.

We also offer telephone support via both local rate (0845 389 1400) and geographical (01743 449009) numbers between the hours of 10am and 4pm each day.

I am leaving this follow up to your review as I have tried calling you without success and I am also concerned that our emails are not arriving with you.

I will, of course, also send this to the email address provided with your order.
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Review by confirmed purchaser

No fuss. Ordered. Delivered. Sorted.

Use their website. There are no problems and it is easy. It is the same as that Ronseal advert.You get what you see on the tin,

Regards
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Review by confirmed purchaser

Excellent

Brilliant price - quick delivery. Job done.
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Review by confirmed purchaser

very very good.

a very good fire lovely little heater, best thing borught very quick service next day delivery.
coud'nt wish for any better. thank you very much.
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Review by confirmed purchaser

Top Company, Great Quality Products

Really good company to deal with, fast delivery and top quality product, A+++++++
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Review by confirmed purchaser

Fantastic Service from start to finish

I needed to buy my child an electric scooter for her birthday, having come across this website via a google search, I was astounded to see these scooters for a modest price.
I thought "must be a catch!" but no!
Excellent value for money - so much so - that I bought another for my other child too!
When they arrived (the next day) - I was saddened to see that a bolt was missing but after dropping customer service an email - a bolt was dispatched the same day.
I have put this site in my favourites as I do not want to miss out on any other great offers that should come along
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Review by confirmed purchaser

Only the price is cheap.

Heater was very cheap so I was expecting a "cheap" product but was completely surprised to find that whilst it is lightweight it is designed to be much more stable than the old one I have replaced and works fantastically well with minimal setup.

Definatley worth having one on hand for these cold days :-)
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Review by confirmed purchaser

quick promt delevery at a reasonable price,

first time for me and i will return
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Review by confirmed purchaser

Very good

The delivery was in time and really pleased with product everything is perfect. Thanks
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Review by confirmed purchaser

Top notch!

This value for money heater is in my music room at home,i chill out and listen to cds and keep warm.
A quality item and cheap to run and ignites first time and with free delivery,
Playtimes so recommended!
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Review by confirmed purchaser

Great Value Heater

Works really well,.a great price to ,and arrived in two days .Really pleased with it ,and by far the cheapest your find new ,excelant ,many thank ...

Playtimes Details

Free Delivery

Free delivery on all orders to the UK mainland.

Great Customer Service

10am - 4pm Monday - Friday Closed Weekends

About this company

Playtimes is one of the UK’s leading online retailers of outdoor toys and games, including: trampolines, bouncy castles, electric ride-on toys, bicycles, pedal cars and much more.

Visit Playtimes

Contact information

We live here: 38C Vanguard Way
SY1 3TG Shrewsbury
United Kingdom

Category

Playtimes is ranked 14 out of 85 in the category

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