I have spoken to customer services as neither of my parcels sent to Russia arrived. I paid for International Sign for, at an extra cost for peace of mind but after 7 weeks still nothing! The website says it takes 11 days to Moscow and Customer Services have told me that once it leaves the UK there is nothing they can do to find my parcel and I have to contact the Russian Postal Service myself.
What a joke, I paid for International sign for, and they cannot find my parcel, You have to sign to collect it and I have a Tracking number but Customer Services said there is no way of finding out where my parcels are!!
What's the point in buying International sign for if you can not find out where my parcels are and can not find out who has signed for it , if anyone!!
The Post Office Counter even told me to pay extra for peace of mind as it needs to be signed for otherwise it's returned to myself! hmm still waiting!
Local post office is at Haslemere Surrey. They look at you with faces like bulldogs sucking sherbet dips as you approach the counter. I do (or rather used to do) a lot of stuff via them. So I know how most of the services work, or rather don't work, most of the time.
When I dared to say can I do 'X' or 'Y' because of a particular reason, or ask what are the options. You would think I had shot their dog. They almost accuse you of losing a parcel yourself when they go missing even when I have proof of postage from them.
I started using other courier sevices in the end. The traceability and claiming system was a joke with ridiculous time limits. When it takes so long to sort and claim and check all their sorting offices then the time is up.
So much stuff goes missing. 3 items in the last month. If the recipient says he did not recieve it and the post office produce an unreadable signature that is your claim shot. I think staff know there is no come back and so valuable stuff can go missing with no investigation.
That is not the fault of the people you posted it with. But they should acknowledge it happens and treat you as the paying customer with some respect.
Do they train their staff to be rude? I used to work as a temp for Santander and I went into a post office on my lunch one day to post a parcel. The woman spotted my lanyard ribbon with the Santander logo on it, and said "Do you require any cash withdrawals today? You must like money if you work in Santander! HAR HAR HAR!" Ugh, what a cow. Staff members also tend to throw parcels in the sacks behind them, even if they clearly state they are fragile on the packaging. Generally rude service, so I avoid like the plague.
I placed an order for home telephone and broadband with the Post Office at my previous address in Macclesfield. I received a letter advising me the date the service should start. The modem never arrived and I wasted £9.20 worth of credit on my mobile calling their customer helpline. They eventually said there was a fault on the line that would be fixed within 72 hours, else they would get back to me. The fault wasn't fixed so I cancelled the service. They then proceeded to hound me continuously with bills and threatening letters, then letters from a debt collection agency, with threats of court action. They said an engineer had called but could not gain access. Not surprising since no appointment was made. They did everything possible to try and get me to pay for a service I never had, and only when I sought help from my local MP, and reported them to Consumer Direct and the Office of Fair Trading did they finally give in. The Post Office treated me like a criminal. Don't risk home phone or broadband with this company.
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