Post Office reviews

Post Office reviews

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4.9
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Is the customer complaint line worse than the post office staff?

The women in my local post office, who is always rude, just refused to fill in a proof of postage form. She just scribbled something on a piece of scrap paper and stamped it with a blurred stamp that says nothing of any use and stated that it probably won't be any good if my parcel goes missing (it was an expensive laptop). My son said she was really rude, saying we should have printed something out for her to sign. We weren't given anything for her to sign. Normal staff fill in a grey proof of postage form. This was more than she could be bothered to do.
I phoned up to complain, filled with the hope that the post office may care that their staff don't want to do their job. I have this hope because the lady that delivers my post is wonderful, she has the biggest smile on her face regardless of how bad the weather is. It turns out that they don't have high hopes for their counter staff or complaints line staff. I explained the problem four or five times before the woman on the complaints line understood that I was posting something back to Tesco not that I was posting something in Tesco. She then said "What do you want me to do about it?" This was closely followed by " Well, I don't know how the woman spoke to you or if she was rude?" I pointed out that I had just told her that she was rude, you wouldn't expect three hundred independent witnesses to the incident and why would I have spent ages trying to get through to her to complain if I had had reasonable service! She eventually decided to pass the complaint on to head office, telling me in the least hopeful tone that head office will be in touch if they feel that they should find out about the complaint. Well, I think it is safe to say that I won't be waiting by the phone for them to ring. She made it clear that they didn't care! I guess this is what years of government support gets you, lazy staff that don't care about the customers and management that don't don't care how they perform!
Update:The woman never got back to me to give me my complaint number so they didn't care about my complaint.
Oh, if you post negative comments, rather than improve the service, it appears they report your comment as containing coarse language because it will be removed in seven days if you don't make changes. Even though it does not contain any coarse language. Beware and update your complaint each time they report it or they will only keep the positive reports. I intend to keep coming back each time they do it. They need to know that positive reviews are earned not manipulated!
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Don't use International sign for! it's a Joke!!

I have spoken to customer services as neither of my parcels sent to Russia arrived. I paid for International Sign for, at an extra cost for peace of mind but after 7 weeks still nothing! The website says it takes 11 days to Moscow and Customer Services have told me that once it leaves the UK there is nothing they can do to find my parcel and I have to contact the Russian Postal Service myself.
What a joke, I paid for International sign for, and they cannot find my parcel, You have to sign to collect it and I have a Tracking number but Customer Services said there is no way of finding out where my parcels are!!
What's the point in buying International sign for if you can not find out where my parcels are and can not find out who has signed for it , if anyone!!
The Post Office Counter even told me to pay extra for peace of mind as it needs to be signed for otherwise it's returned to myself! hmm still waiting!
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Worst customer service ever!

I placed an order for home telephone and broadband with the Post Office at my previous address in Macclesfield. I received a letter advising me the date the service should start. The modem never arrived and I wasted £9.20 worth of credit on my mobile calling their customer helpline. They eventually said there was a fault on the line that would be fixed within 72 hours, else they would get back to me. The fault wasn't fixed so I cancelled the service. They then proceeded to hound me continuously with bills and threatening letters, then letters from a debt collection agency, with threats of court action. They said an engineer had called but could not gain access. Not surprising since no appointment was made. They did everything possible to try and get me to pay for a service I never had, and only when I sought help from my local MP, and reported them to Consumer Direct and the Office of Fair Trading did they finally give in. The Post Office treated me like a criminal. Don't risk home phone or broadband with this company.

Post Office Details

About this company

At the Post Office our aim is to provide you with the things that are important to you – from your mail to your broadband package, your car insurance to your savings account. Whether you pop into a branch or shop online, you can be sure all your needs will be handled with care. That’s the Post Office promise.

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Contact information

Call us on: 0845 611 2970
We live here: United Kingdom

Category

Post Office is ranked 34 out of 34 in the category

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