Awful in-branch service
Do they train their staff to be rude? I used to work as a temp for Santander and I went into a post office on my lunch one day to post a parcel. The woman spotted my lanyard ribbon with the Santander logo on it, and said "Do you require any cash withdrawals today? You must like money if you work in Santander! HAR HAR HAR!" Ugh, what a cow. Staff members also tend to throw parcels in the sacks behind them, even if they clearly state they are fragile on the packaging. Generally rude service, so I avoid like the plague.