Do not use this company, First they lost my documents for one of my claims and their reponse was 'tough, you can't claim now'. Not only is this bad customer service but also a breach of data protection!
Then on my other claim, because the amount returned was low, they charged 50% instead of the 25% fee they said on the phone. Their response to this was 'its in the small print'
I advise anyone to claim for PPI directly, the forms are on the website and then you wont pay any fees or have to deal with these cowboys
I would like to thank PPI claimline for assisting us to claim 4000 pounds back. We had a short talk with a member of staff in out own home after this PPI claimline did all the work. Within two months we were 4 thousdand pounds richer! I would recommend this company to anyone, dont heitate there are a lot of scam companys out there so be sure you choose the right one, go to PPI and see what they can do for you.
HI - YOU KNOW HOW FED UP i WAS GETTING WITH THE INCESSANT ANNOYING PHONE CALLS ABOUT PPI? WELL ONE DAY i REMEMBERED SOME CARDS THAT I DIDN'T USE ANYMORE BUT HAD PAID PPI ON AND THOUGH THAT THE BANKS HAD SQUEAZED ME DRY OVER THE YEARS. SO I RANG PPICLAIMLINE ALMOST WITH NO HOPE BUT, TO HELL WITH IT, GIVE IT A TRY. THE PEOPLE ON THE PHONE WERE SO HELPFUL AND MADE EVERYTHING EASY TO DEAL WITH, TO BE FAIR, I WAS EXPECTING A MINEFIELD OF BUROCRACY. NOTHING OF THE SORT. THEY FEEL I HAVE A CHANCE AND ARE DEALING WITH IT ALL. I HAVEN'T HAD A FINAL RESULT YET BUT AS THE SYSTEM IS SO EASY TO LET THEM DEAL WITH IT ALL FOR YOU, THEN ITS WORTH A PUNT, THE BANKS HAVE HAD IT TO EASY AND THEY CAN STILL AFFORD TO PAY RIDICLOUS BONUSES TO BOSSES FOR SCREWING IT ALL UP - WELL THEY CAN AFFORD TO REIMBURSE AS TOO!!
Although they have only just started my claim, I have to say I felt in no way pressured to go ahead with it. Maybe I was lucky with my contact but she was quite comforting with her advice and assurance that they will do their best for me. I liked their approach and attitude. I hope this carries on with regular updated during my claim.
I was pleasantly surprised how easy it what was to register my claim, however, it was not mentioned during the initial telephone call that I would be asked to disclose (during the course of the follow up meeting with the PPI Claimline appointed agent) the details of any insurance policies containing legal expenses cover where I am the named Insured. In my opinion, this is a matter that needs to be addressed by the PPI Claimline management team.
I just find out that they want from me 50% of my claim as it wasnt more then 600 pounds. When I spoke with them on the phone they didn't say a word about it. They sent me a paper work to sign and I did, but of course as you spoke one of the advisors and she didn't mention anything about 50 %, just about 25% of the claim. I didn't read trough as I believed what ever the lady said on the phone. How many people was misled?? It's a joke!! What if I wont pay this 50% and just 25%. Are they going to take me to the court??
I contacted this company after my brother told me how they helped him with his PPI claim. From first contact the customer service adviser was polite and encouraging. They asked me questions about my claim, advised me on there policy and generally made me feel like they could help me with my claim. I contacted them after a couple of days regarding a query with paperwork and they rectified the problem and sent out new papers to sign. A good service from a good company.
The lady I spoke to was very friendly and was very informative on what will happen and took me through all the steps and clearly explained everything. I found she was very honest as they don't want to wast my time if I had no real clam.
The first phone call to them was fine, operator polite and explained things very well. Whilst on the phone she arranged for an agent to visit me at home 3pm 04/10/12 Agent didn't turn up, no phone call to explain I phoned PPICLAIMLINE at approx 4.30pm to say no agent I was told that I had cancelled the appointment, they asked if I wanted to rebook another appointment. I said I was not going tp persue any claim through them, There are plenty of other companys out there dealing with the same claims All in all a bad experience
Having been offered a visit from an agent it seemed a good idea to get everything started and the ball rolling. I was offered a meeting at 9am on Saturday morning which would take about 15 minutes. The agent didn't show up and then when they did phone I was told that there was no record of the scheduled meeting. Enough said.
The advisor I spoke to sounded very young - didn't recognise the b/s name "Bristol & West" which I would have thought was commonly used enough to ring bells. Her was a bit loud and pushy at first, but we eventually settled into a decent enough conversation, except that he wanted me agree to things I was unsure of ... presumably he had limited range of boxes to tick on some spreadsheet. But overall, I think we "got there in the end". Your charges are a bit top-end; I hope your service matches that