With another online retailer selling out of a gorgeous jacket that I had my eyes on for a long time. I was adamant to search for the jacket on eBay and was pleasantly surprised when I saw the exact same jacket listed by an Ebayer but from Pretty Little Thing.com! Obviously, me being me, I had to get the jacket brand new so went on the site and was ecstatic to see the very jacket! I was a little hesitant before my purchase as it was my first time shopping on pretty little thing.com and I had not heard of the company before, also I had problems with the other company I shop on so was weary of smaller independent online sites. But my love for the jacket won me over and I decided to purchase it. Now my birthday is coming up next week and I really wanted it to arrive in time for that, I was going to opt for the next day delivery but in the end opted for standard delivery which it states online that it will be delivered within 4 days (the arrival date being my birthday). To my pleasant surprise my package arrived today! (2 working days after purchase!) I am extremely happy with the efficiency of the service and the quality of the jacket! The policies also beat the other independent online retailer! so I would advise you to go visit this site before you purchase from the other, as they will most likely have the same or similar products - I found that garments are cheaper on this site too! Many thanks to Prettylittlething.com. I will surely be visiting again!!
What a disgusting company, please don't ever use them!! I placed an order on Friday 6/12/13 with them for a dress for a Christmas party, whilst browsing, I noticed they were offering free next day delivery if you spent a minimum amount (£35). I quickly chucked two more items into my basket to meet this minimum and checked out. Upon checking out, the next day delivery option wasn't available. Conveniently they have NO contact telephone number. You had to place the order by 3 or 4pm to get the free next day delivery so I checked out and emailed them straight away with all the details expecting them to amend this to free next day delivery and refund the postage as any other reputable company would. No email reply until the Monday after, which is also when the order was finally accepted - excuse me?! Do you not work Friday afternoons?! Most retailers are contactable 24/7, and its not like my order was placed on a bank holiday - far from it. Pretty Little Thing originally replied saying they didn't offer free next day delivery - I took a screenshot of where it was on their website but they refused to see it. Eventually, after at least 4 emails back and forth, the refunded the postage, saying this was a 'gesture of goodwill' this was anything but a gesture of goodwill but simply what they had offered me in the first place!!
I did find a telephone number eventually on my paypal receipt - when I called it it rang for ages - eventually someone from 'Design' answered but was extremely arrogant, rude and abrupt - refused to help me, transfer me to customer services, answer any questions - eventually hanging up on me!
I then returned all the items, despite buying a small, the dress was enormous, so obviously the other two items I had chucked in my basket weren't even opened, as a size M/L and 12 would be humongous! The return process took an extremely long time - far longer than Asos for example. I posted on 12/12/13, the day after I finally received the items - again far from a bank holiday! And the refund wasn't put through until 31/12/13. But even then pretty little thing had to continue messing me around - they refunded only the dress saying they had only received this!! Sure you did - not!! They then demanded to see my proof of postage for the weight - I told them they could tell me what weight they received back first as otherwise I knew they would just copy whatever I said. They refused and said they wouldn't help me until they had seen this. I sent - the weight was 0.618kg - considering I posted a pair of boots on 27/12/13 at 0.541kg I think its pretty obvious that 0.618kg is the weight of more than one dress - but in fact all the items I had bought had been returned! Will be contacting consumer watchdog and hoping this awful company goes into administration sooner rather than anyone else has the stress and hassle of dealing with them! An absolute disgrace!! Believe sister company is boohoo who are currently being equally useless!
Very impressed with prettylittlething- never heard of them before I needed some Armani jeans which they stocked. Easy to order and the order was sent out very fast. Package arrived in great condition and professionally packed. I will definitely order from them again.
The whole experience I received from prettylittlething was exceptional from start to finish. From efficiently sorting out my own mistake at the ordering process to receiving my order within days was superb. The quality of the product was exceptional with the engraving just as I imagined it might be. To top it off the presentation gift box was of a fantastic quality and my family member who received the present was really pleased. Well done to you all, I will use you again for sure.
I think prettylittlething has a great service and the products are excellent. I ordered from Sweden and had no problems at all with the order. Love my new west. I will definitely order from them again, maybe soon because there were more than one item than catch my eye.
I ordered a jacket as a gift for my sister and I couldn't be more impressed. I am an Image Consultant so I have ordered quite a lot online for clients and have experienced many companies. Your company rated the best on every front. I have recommended it to my friends,
Really surprised to get my order in the post next day , totally unexpected since i only ordered it the afternoon previous , would not hesitate to use this company again thank you ps I love my angel dress too
My clothes did arrive on time, however I had not received an email on the day that I ordered to say that my order had been successful. The clothes just looked like bad quality and not very well-made and the fabric looked really cheap. Also all the tags had fallen off already which made it difficult to get a refund. Wouldn't recommend this website if you're wanting decent quality stuff. Not worth the prices.
i really liked PLT but i returned a dress and leggings at the start of last week and they never emailed me to say they had received it or when i would be refunded so i mailed them early today and they still haven't got got back to me, i prefer services that repliy quickly and are straight forward and easy to understand. Apart from that i like there stuff and prices