Contract end date cannot come soon enough

A long torturous 18 months. Terrible customer service, when you can get hold of them. Don't bother sending an email because they don't reply. Don't answer the phones either. Internet works, but then it should do when they are over-charging you every other month. The few pounds you think you will save over the year, I GUARANTEE, you will lose through wasted time trying to get in touch with these people when they have billed you incorrectly, failed to reimburse you for referring a friend or any other query. Pay a little more, and get a company with good customer service.

The WORST company I have EVER had the misfortune to deal with!

I actually cannot believe how bad this teleCOMMUNICATIONs company is.
Their 0800 "customer service" number cuts you off when you select an option. I have sent several emails to their various email addresses and not had a response (or even an acknowledgement) to any of them. The "live chat" option on their website has got to be a joke, as there is never anybody there! I only wanted to change my bank details!!!

They have also overcharged me on two occassions - and I've only had THREE BILLS!!! The first error was a small overcharge for the 1 year line rental that I paid in advance. The second error was charging me line rental on my latest bill... Yes, that's right - charged line rental even though I have paid 1 year up front. IT IS BEYOND PATHETIC. The worrying thing is that I discovered the error and contacted THEM. If I didn't check my bills, would they have contacted me to tell me they have charged me twice for line rental? If you're reading this and you have paid in advance and been charged twice contact their Credit Control Dept. on 08000362113 (they actually answer the phone - at least they did when I called).

Edward Byers found this review useful

Now very good

After five months of very poor service with crackly phone and slow broadband, PRIMUS had a manager from their Faults Dept named Mark call me and he sent in a BT engineer to check out the wiring and faceplates in my home and their green streetside cabinet. My house was built in 1990. He changed my master socket, cut all the wiring and re-did it then checked out the point of entry wiring to my home and the street cabinet. After doing all this, my broadband went from 2mb to over 5mb and no more crackly phone line !!! Marvellous......
Its just a shame it has taken hours of complaint calls, bad ratings on blog sites, emails and letters to Head Office to get a result.....I now have what i have been paying for since Nov 16th 2011.

Its now Sept 2012 and although the download speed is 5.5meg now, the upload speed is awful at between 56kb and 300kb. My service is slow and stutters. Video is jerky and out of sync with its sound. I have to wait for up to 2 mins sometimes for the screen to roll over and refresh itself. The download spped has been steady at over 5 meg since it was 'fixed' as per previous review.

Very good

was with them for one year and had a very good experience
only left because my company gave me big discount to join them

A communications company that cannot communicate

Highlighted by moneysavingexpert.co.uk for being cheap. And that's all they are. And everything that goes with it. Pakistani/Indian call centres with staff who have a lower IQ than the rating given here. They cannot set up direct debits properly, cannot bill properly, cannot speak properly. They will not answer your emails, though you will get a cut and pasted reply that doesn't answer your question. They will offer to call you back but never will. They are the most complained about communications company to the telecoms ombudsman. Now called "New Call", they are a nightmare that will knock Buzby off his line!

Edward Byers found this review useful