I am current customer. Never answers phone or replies to emails. billing what ever they want. moved house 3 months ago. took them 2 months to move my broadband!!!!. then billed 120£ for that. month later still trying to get someone to explain where cost came from but so far no luck. last time when I talked with them and complained about length of time is taking to move line to new address their reply was if I am not happy then I can leave but they will charge 220£ for breach of contract!!! so I believe its all explains. would suggest stay away for sake of couple quid saving. I will be leaving them as soon as I am able to get through to someone.....
If you want a compnay that never answers the phone , instead leaves you on hold for in excess of 10 minutes , sends bills for the month previous despite them being paid and the cheque cashed , do not put direct debits into force , never answer written questions or complaints....well chhose this one. If you want a decent phone provider stay well clear. they are the worst compnay I have ever dealt with in my life..and I am 47 years old !!
Although I moved to Primus expecting to save money I have now left after being billed almost £200 in three months. After exceeding the internet allowance 1 month I contacted Primus (eventually after waiting on phone for 18minutes)I requested an upgrade to unlimited broadband presuming this had been carried out I was shocked to receive a bill for £80. I contacted Primus again querying this and they were unable to confirm any request had been received from myself. Customer service was poor and further communication with the company was virtually impossible...DONT USE THEM
I wish i never swapped internet providers to go with this Micky Mouse Company. My internet connection is always down, my phone line is crackly ,, when you try to phone the company to complain your on the line for up to an hour before having to replace the receiver. They are a total Joke. Dont go anywhere near them folks !
I moved my telephone to primus saver from plusnet and my broadband to them from O2-Broadband/Sky yesterday and every thing went smoothly, without so much as a hiccup. Was kept informed by them, router arrived well beforehand, phoned them a day earlier to confirm everything ok and for any last minute advice, then worked like clockwork yesterday. Telephone line completely uninterrupted. Broadband down in the morning but once I switched router internet was up and running right away. In fact I just took the connections out of the old router and connected to the new one. The only thing I used of theirs was the power line as I reckoned that I ought to use their charger. Extremely pleased so far and would highly recommend.
I was put on to this company by 'Compare the Market'. I thought I'd give comparethemarket a try even though I didn't qualify for a free baby meerkat .... I told 'compare the market ' I needed a phone line reconnecting asap. so that my father could be discharged from hospital and I'm still waiting 5 days later for a response from Primussaver aka. New Call Telecom Ltd.
They sent a confirmation letter asking for confirmation of the direct debit details and to contact them if they are incorrect. ...Well it turns out they are incorrect. but they don't answer the phone to let them know this. We don't know if and when this phone line will ever be switched on but you can bet that the Direct Debit will be attempted to be taken.
I have contacted Compare the Market by email and asked them to look into this as they are the ones who suggested I use them. I wait for a response from both companies. My father is still in hospital awaiting discharge. From Very dissatisfied and annoyed customer
The worst company ever!!! It took about a month for my service to be activated and then it stopped working the next day and took another week to start working again! Then I moved house and it's now been 3 weeks and still no service at my new address or even an activation date! I wouldn't recommend them to anyone.
Well I been with primus saver 8 months never a problem I rang up to get my online password got it no problem . Im moving house soon well to the house nextdoor I rang up was advised itsa £59 charge that open reach charge not primus saver directly . I was like okay I'll have to pay it . Then the guy said if I renewed my 18 month contract he could move me free and keep my number . Which I wasn't to bothered about . But all in all I have a decent connection speed and service . It is like the smart price beans at asda of broadband . So dont pay smart price and expect heinz . Its a good kow cost service for under 20 quid a month bargain
When modem arrived it wasn't configured to their service.
Had to move house before end of contract. Told I had to complete paying for service. What I was not told was that I had to write and terminate my contract...?? WTF I haven't had the service for 5 months - and they say they will now terminate my contract at the end of January.... and can I please pay for the extra 2 months..... no details of how and who to complain to. Been told I might get a supervisor to call me back in 3 days... If you are thinking of getting involved with them - don't.
A long torturous 18 months. Terrible customer service, when you can get hold of them. Don't bother sending an email because they don't reply. Don't answer the phones either. Internet works, but then it should do when they are over-charging you every other month. The few pounds you think you will save over the year, I GUARANTEE, you will lose through wasted time trying to get in touch with these people when they have billed you incorrectly, failed to reimburse you for referring a friend or any other query. Pay a little more, and get a company with good customer service.
I actually cannot believe how bad this teleCOMMUNICATIONs company is. Their 0800 "customer service" number cuts you off when you select an option. I have sent several emails to their various email addresses and not had a response (or even an acknowledgement) to any of them. The "live chat" option on their website has got to be a joke, as there is never anybody there! I only wanted to change my bank details!!!
They have also overcharged me on two occassions - and I've only had THREE BILLS!!! The first error was a small overcharge for the 1 year line rental that I paid in advance. The second error was charging me line rental on my latest bill... Yes, that's right - charged line rental even though I have paid 1 year up front. IT IS BEYOND PATHETIC. The worrying thing is that I discovered the error and contacted THEM. If I didn't check my bills, would they have contacted me to tell me they have charged me twice for line rental? If you're reading this and you have paid in advance and been charged twice contact their Credit Control Dept. on 08000362113 (they actually answer the phone - at least they did when I called).
After five months of very poor service with crackly phone and slow broadband, PRIMUS had a manager from their Faults Dept named Mark call me and he sent in a BT engineer to check out the wiring and faceplates in my home and their green streetside cabinet. My house was built in 1990. He changed my master socket, cut all the wiring and re-did it then checked out the point of entry wiring to my home and the street cabinet. After doing all this, my broadband went from 2mb to over 5mb and no more crackly phone line !!! Marvellous...... Its just a shame it has taken hours of complaint calls, bad ratings on blog sites, emails and letters to Head Office to get a result.....I now have what i have been paying for since Nov 16th 2011.
Its now Sept 2012 and although the download speed is 5.5meg now, the upload speed is awful at between 56kb and 300kb. My service is slow and stutters. Video is jerky and out of sync with its sound. I have to wait for up to 2 mins sometimes for the screen to roll over and refresh itself. The download spped has been steady at over 5 meg since it was 'fixed' as per previous review.
Highlighted by moneysavingexpert.co.uk for being cheap. And that's all they are. And everything that goes with it. Pakistani/Indian call centres with staff who have a lower IQ than the rating given here. They cannot set up direct debits properly, cannot bill properly, cannot speak properly. They will not answer your emails, though you will get a cut and pasted reply that doesn't answer your question. They will offer to call you back but never will. They are the most complained about communications company to the telecoms ombudsman. Now called "New Call", they are a nightmare that will knock Buzby off his line!