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Guarantee This guarantee covers the product for any defects that have not been caused by misuse. Below are some of the issues that we would be more than happy to replace or refund a product for: •Damaged in the post •Cartridges leaking upon arrival •A cartridge not being recognised by your printer •Unacceptable levels of print quality We have a number of helpful support personnel who will be more than happy to answer any queries you may have. They can be contacted by telephone on 0845 606 1353, or alternatively you can email them on email@example.com.