Printerpix reviewed by

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

poor customer service, slow uploading systems and poor delivery

I purchased a Groupon voucher for Printerpix for 150 prints which i thought was an excellent offer.

I uploade pictures to their site, it took over 3 hours to upload 90 photos, which wasn't a good start. I got an email a few days later to confirm delivery which was advised would take 2-3 days as it was with Royal Mail.

In the meantime I received an email from them offering me a good deal on a photobook, which I went ahead and purchased. It took me another 4 hours to upload my pictures and 4 attempts at trying to add my order to my basket, over the space of 24 hours (no reply to emails requesting assistance or advice as to why this was happening). I finally managed to get through checkout to be charged £5.99 and £4.99 for postage as i'd also ordered 20 7x5 prints. I emailed the customer services to ask why this was as it was the same order, i'd only expect to be charged once for postage. They advised (48 hours later) that it was due to each part of my order being sent to different places for production so is classed as separate orders and that it would take at least 5 working days to reach me. I think paying double postage for delivery and it taking a minimum of 5 working days to be delivered is disgusting.

Since then I have received my 150 prints (took 2 weeks to arrive) and although the print quality is decent, on one of my photos there is what i can only describe as being something similar to a milk lid tab stuck on the picture, when pulled off there's no developed image behind (is blotted pink/blue). I called them up again and the person said 'well have you sent us an email with a picture of the print?'.

I think the customer service needs a lot of working on as it is extremely poor and delivery charges/company needs to be changed or made much more efficient.

Still waiting on my photo album, but once received I won't be using the company again until they've sorted out their service issues.
    Printerpix
    TrustScore 3.9 / 10
    198 Reviews

    Reply from Printerpix

    Hi Clare,

    Thanks for your emails. We hope the resolution offered would be to your satisfaction. Please feel free to contact us directly at your convenience.

    -The Printerpix Team
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