Got my Sony A99 for the best price going was delivered from warehouse in London, received camera next day UK stock and fantastic service from UK staff.
Used them twice, they were cheap with quality uk-based customer service. Yes they are grey imports, but the saving was so substantial that I believed I already 'had money in hand' to deal with repairs that might not be covered by Canon. I can.t be sure that Canon would turn away from providing support but i expect they might.
Canon would have been under pressure from uk resellers to drive procamerashop out of business. Their website i s now down, it seems they.ve gone but they didn.t do anything wrong by their customers, it's just the natural politics taking over.
I prefer choice - then i choose the cheap option and be mindful of the risk or I may as I sometimes do plump for the more expensive option.
I used them just recently to buy a Canon lens, they had it on sale for £500 cheaper than anyone else I could find!
With the current Canon cash back offers it worked out at £250 cheaper than the best deal I could fine. Canon cash back, £200, and Quidco, £50.
I paid by bank draft which also got me another 3% off as well!
Lens arrived safely and all seems well.
I would like to point out that ProCameraShop would seem to have gone 'off-line,' going to their web site now and all I get is a blank page?
Shame as they had some truly amazing deals.
I have used these people three times and have been pleased with the goods and the price. However, I have to agree with some of the other comments. Always do your investigation first. Ask them if they are in actual possession of the goods. I suspect they often rely on a third party to be holding stock. Yes, they must be grey imports at these prices and you will not receive a manufacturer's warranty. I have no experience of PCS' repair service. Dispatch and delivery is poorly managed. PCS are always vague on delivery date and the companies they use for delivery are equally indifferent. Compare Amazon/DPD who are wonderful. Ask yourself if the 3% saving in exchange for direct bank transfer is worth risking your money with people who exist in a mysterious world. A credit card will give you at least a feeling of confidence about your money. We all want a bargain; especially given the price of camera equipment these days. I believe theses people could sharpen up their act and gain better trust in the market place. But always be aware that if a supplier is circumventing the regular avenues for trade then the risk on the buyer who parts with money before holding the goods is at an increased risk of something going wrong.
I bought a Canon 600D from Procamerashop.co.uk a couple of months ago. It was only after ordering I fully realised their background. They're definitely selling grey imports. Being honest, I had an OK experience ... everything went smoothly and the price was very good. I sincerely hope I don't have a problem with the camera as warranty appears to be with Procamerashop and I believe Canon would just wash their hands of the matter. I too noted the PCS site was down today. Believe me, that is most definitely NOT a good sign for any business. I would be VERY wary of them in future (if they resurface).
I've found quite a few negative reviews of PCS (ProCameraShop) and whilst a fair few of them are written by folk that have actually placed orders with them, there are numerous "Reviews" that state things like "Don't buy from them because they stock grey imports" or "Don't buy from them because their warehouse is in Hong Kong" both statements are true to a degree BUT you have to realise that they are able to offer such competitive prices because they are in HK and offer Asian stock. If you want UK stock feel free to pay 10 - 20% more for the privilege. I've used PCS on four occasions in the last six months and received excellent service, with fast delivery, in full, on time. On one occasion I was worried about the asymmetrical nature of the fully stopped down iris (Aperture) of a Sigma 50mm f1.4 EX DG lens. The salesperson at PCS organised the collection, analysis, and fault report within an hour. The lens was collected that day, looked at the next day and returned to me within two more days. They supplied a written report and I was able to contact the repair shop to talk to the technician that looked at my lens.
I have spent nearly £2000 in six months and saved more than £230 against the best Amazon prices. I have no problem at all saving £230 AND receiving great customer service.
My biggest fear at present is the fact that their website has curiously been down for four days now. "Down" as in doesn't seem to exist any more. I really wouldn't want to lose such a great source of gear at such low prices. But, putting my business head on, I'd make sure everything is OK with their business before using them, as now-a-days websites do not tend to be inoperative for more than a few hours.
Lizzy Bee found this review useful
I've used Procamerashop on 4 occasions so far and I will continue to use them. They are quick and efficient and their prices are generally very competitive, mainly due to the use of so called grey imports. So what? They offer a warranty and the items are exactly the same as those that you would buy in the UK from the main retailers. There are some slight risks with this but I have never had any issue. Just be aware of what you are buying. I utilise the 3% off offer on payment and also have had absolutely no problems. Delivery has always been via UPS who I think are the best courier firm around.
I saw an advert for a Sony A77 SLT with Procamerashop online. The asking price was
Just over £623 for the camera only. This did seem a good price and after reading the reviews I went ahead and ordered the camera. I was not at all happy with having to create a Google wallet, and it did cause my bank to reject the payment at first. Santander was very wary of fraud in this case. However I rang my bank and it was all sorted out.
Two days later I rang Procamerashop to verify that everything was okay and was told that ,yes ,my camera would soon be sent out from the warehouse. A day later because I had heard nothing by email, I checked my (Google wallet) only to find that my delivery had been cancelled. I rang the company who told me that there was a complication at the warehouse, and they had stopped my order without telling me.
They mumbled some excuse about my debit card, and that things had changed and they were no longer prepared to let me have the camera at the earlier agreed price.
They did have the SonyA77 available but I would have to pay a lot more. They did agree that the money had been cleared, but I was just not going to get one at the earlier agreed price. The stock showed 3 when I ordered and then 5 when I had my order cancelled. The matter is in the hands of Office of Fair Trading now.
I strongly advise you to stay away from this company. In the end I purchased the camera from Amazon at approximately £120 more.This last I had used to buy a new Sigma lens with in the intervening time.
Lizzy Bee found this review useful
Just like the last reviewer, I too had my order for an expensive Canon lens cancelled due to "...unforeseen circumstances ....& severe delays in their warehouse." My main concern straight away was that I'd just paid them over £500 by direct bank transfer & I was worried about where my money had gone! However the company responded promptly to all my emails & their accounts department refunded the total balance the following day, so I was very relieved. It was a big shame they could no longer source the item that I wanted (especially at such a good price), but I couldn't fault their honesty, communication or customer service & for that I give them 5 stars.
I was unsure of buying an expensive camera online but having read the excellent reviews on trustpilot I decieded to take the plunge and placed my order for a Canon EOS camera and a Sigma lens from Pro Camera Shop, both items were listed as in stock and I received a confirmation of the order straight away, great. The next day I received an email from Pro Camera Shop stating that "due to unforeseen circumstances, they are currently experiencing severe delays in their warehouse, and are unable to advise when they will be back up and running" "and that they have now cancelled my order"
However their website has no mention of any warehouse problems and the items are ordered are still listed as in stock and available (although now at a higher price than when I placed my order! I have had no further communication from them, I just hope this was not just a scam, and that the money has gone back onto my card (Google checkout states that I have not been charged)
Lizzy Bee found this review useful
Like many I was unsure of buying on line with some companies, so I checked here first. I was reassured to see the outstanding reviews.
I called them to ask more about the D7100 and they were up front telling me all I wanted to know about the model and their warranty through Nikon approved service centers etc. You need to be careful when purchasing imports, but as many have said with them they have never had an issue.
So I ordered my camera and had emails and confirmations all the way through the process. I had an email that concerned me about issues of warehouse system failure and it might delay my order.
Anyway as it happens it might have done, but I didn't notice, i still got my delivery within one week of ordering. Its best to be an informed customer than an unhappy one with no correspondence. So they scored well here.
Would I buy from them again? Yes. And I would recommend them too.
Great prices and good service all round.
I am currently upgrading some Canon cameras which are at the top end of the range.
Having read some of the feedback on some of the forums I was a little unsure as to whether I should be dealing here in view of the amount of money I have to lay out.
AND MY EXPERIENCES SO FAR.......... superb!!!! Communication has been second to none and delivery fantastic every step of the way.
I ordered one camera on Monday took advantage of the 3% discount by paying directly into their bank account and the camera arrived today Wednesday.
I have ordered the other camera today without any worries and who knows perhaps they can do even better and I might get it tomorrow.
Have no fear dealing here
Without a doubt it is the best on-line service I have used. From initially looking for the product, the price quoted, the option for a further discount with the bank transfer on the item, constantly being updated on progress to the delivery company calling to let me know they had arrived. As a professional press/sports photographer I need a supplier who can deliver in terms of available stock, turn-round time and price. ProCameraShop.co.uk is that supplier.
Last Monday I ordered a Canon EOS 1DX from ProCameraShop.co.uk for a price of £4,089.99 which was nearly £900 pounds cheaper than I could get elsewhere. I was then offered a 3% discount if I paid by direct bank transfer. After reading a lot of other comments on this site I decided to opt for the Bank transfer even though I knew I would not get any buyer protection. After making payment I have to say my nerves were on edge however by the next morning I had received a confirmation of payment and advised that I would be informed when delivery would be shortly. Still being nervous I called them up and asked when would I receive delivery and they informed me that I should receive it on Thursday and that I would receive an email shortly. Sure enough I got the email and by mid morning on Thursday my brand new Canon EOS 1DX was in my hands. I can only say that I was highly impressed with ProCameraShop and would definately buy from them again.
UPDATE..... 18th November 2013. I hear this company has ceased trading! Please beware
I bought a Canon EOS 7D and lens. The camera was fine but the lens was faulty. When I became aware of this I contacted Procamerashop who advised me to send it to an authorised canon repair shop. I did so and they informed me that the lens was damaged-most likely due to an 'impact'. ProCamerashop would not accept that it was their fault. So I am out of pocket for the lens and the cost of post and packaging. So caveat emptor!
Ruby Hatem found this review useful
I bought a Canon 5DIII which developed a software fault, contacted ProCameraShop and asked if there was any reason why I shouldn’t take the camera into the Canon HQ near me at Elstree. No problems they said, so I took it in and the technician and I looked over things and the fault had cleared itself, so no problem except I felt somewhat foolish (In my defence I had downloaded the latest firmware to see if that would cure the problem and it may have done, but took a few battery out camera reboots to sort and the final one prior to the visit may have sorted it), anyway I digress…….
A few weeks later I managed to bust the rear screen, so back into the repair shop this time for a prolonged stay. It was at this stage I became nervous, however Canon fitted a new screen, gave the beast a service and never queried the source! It was a chargable repair, but going to treat myself to another lens from these guys……..
I was a bit devious about buying from this company, as they were so much cheaper than anyone else. However I spoke to two friends who had bought from them, who reassured me. I bought a Tamron 90mm macro lens for my Nikon D3200 for £240, which was £130 cheaper than anywhere else either online or instore. Delivery was quick and they keep you informed all the time until your item is delivered. I would not hesitate to recommend them, and they are the first people I will look at next time I want camera equipment.
Surprised it arrived so fast used the bank trans method to get another tenner off the already unbeatable price :-) camera supplied with UK plug covers on front and back i.e. one on screen and one over lens full UK spec chuffed :-)
Bought a Canon camera through them - was cheapest in UK by £50++. Order processed quickly but they wanted a scan of my utility bill and/or passport which unfortunately took me an extra day to organise and delayed the order.
They did send me a tracking number, and the package was agonisingly close when the depot shut on the Friday - so we had to wait until the Monday.
Yes, the manufacturer's guarantee card had been removed but I am not going to worry about that. If the camera is to a non-UK spec, I cannot find the difference.
Would I buy from them again? Yes.
I was looking for a competative proice for a Canon 5D Mark III and these guys had one of the best on the web. However as a fairly new web-only company I was cautious about buying from them and it is easy to find horror stories online about companies selling grey-imports. However I shouldn't have worried, the service I received reflected the good experiences that others on here have also had. Communication was excellent and prompt, the goods came from a UK location and so were not a grey-import and the purchase was made through Google Wallet which offers buyer protection. The camera arrived less than 48 hours after I clicked 'BUY'. All in all a very rewarding experience, I would definitely shop here again.
I have to admit that I was hesitant at first buying from a Hong Kong registered company, (even though they have a UK office & warehouse), but I needn't have worried. I emailed them about their warranty & was assured that if a fault developed, I would return the camera to their UK office for repair. My purchase was more complex than most as I live outside of the UK, so had to get it delivered to a friend, who then brought it to me. Paying for it involved making a bank transfer, as I don't have a UK address. Although this made me nervous, I was given a 3% discount, a saving of around £70, which brought the camera down to £2419, which makes it the cheapest Canon 5d MkIII l have seen , given that it was complete with the 24-105mm Canon lens!
They emailed me the same day as I transferred the funds to say that they had received payment. My friend was only at his UK address for a 10 day period so I asked them to send it to meet that window. The camera arrived bang on target, so well done Procamera! When I got my hands on the camera it was indistinguishable from a UK spec, complete with ALL paperwork, including manual in English. I am delighted with both the camera & the prompt, courteous service shown me by Procamera so wouldn't hesitate to recommend them. If only ALL online retailers were this good!!
Joseph Harriott found this review useful
I've wanted to move up to full-frame for a while but haven't been able to justify the price, but because they sell imported products the price for the Canon 6D and Tamron 24-70 f2.8 VC lens that I was after were actually within my reach. Obviously, the site sells grey imports, they don't try and hide that, and you need to go through them for any electrical faults, so if that's an issue for you then obviously buy from a UK site or the shop. They do, however, ship from a UK warehouse (mine was posted from Carlisle, according to the UPS trace), which means that you don't have to worry about import duty, despite what other people claimed on here (I contacted them after looking through the reviews, and they confirmed with me that it would be sent from the UK).
I purchased using the bank transfer method, which I was a little uneasy about, but I know other people who have, and had no issues, and the extra discount on that kind of cost covers extras like memory and spare batteries (incidentally, these are much cheaper elsewhere). I was a little worried that after 10 hours I hadn't had any confirmation of payment, but upon contacting them and being reassured that it could take until the following morning I felt a bit more at ease. Credit where it's due, the amount of communication from Procamerashop was better than most businesses I've dealt with, and every stage from pre-order to payment to packaging to postage (and even after) I was informed as to what was going on, how much longer I should expect to wait.
Postage was via UPS next day, which meant that I ordered/paid on a Tuesday, and had both the camera and lens by Friday that week. The boxes were wrapped in thick bubble wrap within another box, which was more than I'd expected but meant the boxes also arrived in good condition.
As I've heard it's been an issue recently (across all the import places - I won't explain it here, little space, but it seems to be foul play regarding the serial number sticker), the first thing I did was compare the exif serial to the sticker and I found that to be identical, so no issues there.
All in all, there's nothing I can really moan about with procamerashop, I'm happy with the camera, the price and the service and communication given.
I regret to say I came to ProCameraShop as the most cynical cynic and I ordered from these guys with no expectation of satisfaction but, boy, was I wrong.
I was convinced that if it seemed to be to good to be true then it probably wasn't true, but guess what? It was true. The company delivered in a remarkably short time after picking up my order and kept me 100% informed as to progress and provided a link for me to track the order. The item, a 7d Canon, works perfectly so what more could I ask. After my horrible experiences with the borderline fraudsters at valuebasket this site was a veritable hurricane of fresh air.
You can use ProCameraShop with complete confidence if my experience is typical, and it does seem to be.
Like others on here, I was at first sceptical about using this company.
However, and again as many others have said, Excellent company to do business with. First class communication all the way through, price equally good, and saved at least £150 against the likes of Currys or Jessops, even a good £80 saving from the best that Amazon could do.
Will certainly use them again.
No issues whatsoever.
I waited 4 weeks for delivery of my DSC-HX200V from valuebasket.com and had to cancel.
Procamerashop delivered next day!
You live and learn...
I am now concerned. I need to return my camera under warranty and the website is down...I see trouble ahead...
John Ritchie found this review useful
I bought a camera from procamerashop.co.uk because they had one of the lowest prices and they were reviewed very highly.
As I mentioned the price was great, but taking advantage of the discount for direct bank transfer payment, I got my camera for cheaper than I could get it from anywhere else.
The transfer did take a day or two to clear (due to banks, etc.) and once it was cleared the camera was on its way to me. I got the camera promptly and had no issues what so ever.
I would definitely recommend them and will use them again in the future.
I have been wanting to purchase a Sigma wide angle lens for a while but the original price (£450-£500) was putting me off buying one straight away. I saw that procamerashop was selling one for £308 and thought that the price is too good to be true. I read one review which said that procamerashop usually sells "grey market" goods, which means that Sigma (UK) will not honour the warranty for the item. I emailed procamerashop if they provide their own warranty, and they informed me that they do (1 year warranty I think). I am giving 5 stars as I received excellent customer service, but I don't know how it will be like dealing with them in case I need to have the lens sent back/repaired in case it is faulty. I am very pleased with how my purchasing experience with them went. I paid for the item by bank transfer to save almost £10 (admittedly, not a very large saving), but I advice that for peace of mind, potential customers should pay with card (Visa debit/credit or Mastercard) for that added protection in case your item does not turn up. I ordered it last Saturday and was immediately dispatched on Monday, and I received it today (Wednesday). Procamerashop also emailed me when the item was dispatched and gave me the UPS tracking number. There is information online which shows that this is a Hong Kong company, but I think that they get their stock from Hong Kong and there is an office/warehouse in the UK where the items are dispatched from. I am very happy with the service, but I still advice potential buyers to be careful, especially when purchasing the more expensive items.
Joseph Harriott found this review useful
Thank you for your excellent service. My son decided he would like a lens for his 21st birthday today but left it until Saturday to ask for this, thanks to you it arrived yesterday. Your prices were a good deal lower than I had found anywhere else and I suspected, wrongly, that you might be too good to be true. I had been sure he would have nothing to open on his big day but he has (and he has been taking non-stop photos ever since opening the box!).
I ordered the EF 70 - 200mmm f/2.8L IS ll USM at a significantly reduced price on Monday evening and in was in my hands at 9am today (Thursday). I honestly can't fault this company in any way. I spoke to the team on Wednesday and actually spoke to a knowledgeable person and they communicated every step of the process. The company might have ownership out of Hong Kong, but the item was shipped from the UK. The UK warranty card was not included, but read through the reviews for those unlucky enough to have had a problem and it was resolved very quickly, often with a new item.
If you were considering using this company but were a little unsure, don't be. This was the easiest transaction I have ever had on the internet. I am off now to play with my new toy..........................
Grey imports aside, I've now made two purchases with nothing but high-praise for the team at Procamerashop.co.uk. Why can't other British retailers transact business in this way? (Take note Oakea.co.uk and De cuisine)
John Ritchie found this review useful
As always, when looking to buy an expensive piece of kit I did my research to try and find the best price. Procamerashop came up with a price for a lens that was over £100 cheaper than the high street. Of course, this makes you wonder why they can offer such cheap prices, so I did some reading around. From what I can see, a lot of what Procamerashop sell are 'grey imports' i.e. goods from outside of the EU. Some people might worry that this means that you are not covered by the manufacturer's warranty - however, Procamerashop offer their own one-year warranty, which is the same as you would get from the manufacturer anyway. So when all is said and done, you are getting equipment that is substantially cheaper than the UK recommended retail price and that comes with an equal warranty. I've been really pleased with the lens that I bought from them. It was in full retail packaging and then securly packaged for shipping, which is from within the UK by the way, so you don't have any worries about paying import duties and taxes. Communication was great - they e-mailed me at every stage to let me know when the payment was cleared and when the item was shipped. It's little wonder that they have such good feedback on here. I highly recommend Procamerashop to anyone considering buying camera gear. You won't be disappointed, and you can put the money that you save towards buying some extra kit! I shall never pay high street prices again.
John Ritchie found this review useful
Communication was brilliant , with them letting me know , by email, exactly what was happening with my order, a NIKON D5100 dslr.
By far the best price i could find online
I checked out reviews before buying, as I always do, and was not let down.
A very trustworthy company with excellent service .
Have been in touch since purchase for technical advise and their response was quick and very helpful. Make you feel like a valued customer.
One of best companies I have dealt with
Im so happy with my dealings with procamerashop.co.uk. The product I ordered was in stock, was dispatched immediately and the follow up service was phenomenal.
The best thing though is the lens I bought was about 20% cheaper than anywhere else advertised. I will highly recommend using them, and will be sure to be spending my hard earned cash with them again.
From start to finish ProCamera were 100% committed to the customer.
I ordered on a Monday afternoon and on the wednesday of the same week the goods were there in the morning at 10-30am.
They keep you informed every step of the way and you get the tracking number in case you want to follow your purchase plus free P+P.
I feel that in these few words I have not done the company justice and cannot find properly the words I really want to pass on the reccomendation to anyone who wishes to purchase from ProCamera shop.
Well done and you can be sure I will use this company in the future. Thank you again
Very pleased with how Procamera shop handled all my queries. Had a wedding to shoot on the Saturday at end of week and in 2 days had the lens. I took the option of paying by bank transfer to get an extra 3% discount and they provided email notification as my purchase moved through each stage to delivery. Price was very competitive when compared with other UK suppliers and have confidence that if any issues with Lens (hope not) will be dealt with the same professional and courteous manner. Would highly recommend.
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